Response from Phil Perin
Hello [Removed member name], I appreciate you taking time to review my company and the overall A, however I was peplexed at the C in price. I was called to install a kitchen cabinet that was not original to the kitchen in your rental property. I went over my fees on the phone as I do with everyone and they were agreed to. The cabinet required custom fitting to be installed. If the project was ended at that point the price would have been less. After the cabinet was installed you asked if I could stain it which required a color match. Then, you asked if I could replace the dyi shelves you built above the new cabinet with new ones to match the oak cabinet. Those had to be custom built, installed and also stained to match, as well as materials purchased, which was almost 100.00 ( my cost passed to you). You then added drilling and installing cabinet pulls on drawers and doors..The invoice was for 391.63 which included the 100.00 for materials. At no time did you express a concern for cost as you added to it. I wish you would have mentioned something so I could have explained my charges to you. Customer service is imperative to me and your satisfaction is always job 1. Thanks again and I hope this explanation helps. Phil Perin