Response from OceanPro Services
To Client: We see that you would have liked for not only your entire living room, dining area and hallway fully finished with laminate flooring but also other items on your to-do list all to be completed for the $200/4hr coupon you purchased. However, a project of that scale is not completed within 4hrs nor for $200. On the evening before our appt, my office called you to both confirm our appt and to also go over the to-do list, at which time we advised you we would have 2 techs at the appt making the coupon time 2hrs. You asked if they would be able to stay longer, we allocated a few more hrs into our schedule to allow for this and we explained our fees. At the appt, we completed the 4hrs of work you purchased and if our work ethic was not to par, then you were free to ask us to leave when time was completed. But you did not do that, you again stated that my office had confirmed that we could stay longer, I once again stated our hrly rate per Tech. And you agreed. On a side note, the laminate flooring, was not just a simple install but also involved removal of poorly cut and placed laminate flooring previously installed. Both Techs were involved with moving furniture and boxes to get to our work area, we also had to sweep and clean the area to prepare it for install, during installation work was completed together; measuring, cutting and installing, all which was more than 100 lineal feet. This work fully involved both Technicians. Due to these reasons, we stand by our moderate fees. We do understand we are not the Contractor to suit your needs. Best of Luck, Andres Quintero, Owner Ocean Pro Services