I called Leak Terminators 3 times and left voice messages where the voice promises to return ALL calls within 24 hours. He does NOT return my messages that I left on 9/12, 9/19, and 9/19 regardless of my pleas. HE SHOULD BE REMOVED FROM ANGIES LIST!!!!!!
Description of Work: Repair a leak in my pool.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Merton G.
09/2017
5.0
pool cleaners
+ -1 more
Excellent!! They figured out the problem that 4 other vendors could not fix. VERRY persistent in their search for a solution. Great guys!
Description of Work: Pool leak!!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jim H.
09/2015
5.0
pool cleaners
+ -1 more
Justin was recommended not only from Angie's list, but from 4 out of 5 other companies that I contacted for my loss of water. It took a couple of days for him to respond to my initial call and we set an appointment. He showed up on time and performed a test to determine where leak was occurring . They scheduled the next appointment and had to break concrete to replace skimmer and all was resolved. I noticed a water leak again during the hot weather and called Justin who came out and tracked water level changes and I sent a picture on a daily basis to him via text. Within a couple days he resolved the problem and all as been well since his second visit. Justin and his entire crew are very professional and I would recommend using their services for all needing his Company's expertise.
Description of Work: Replaced my skimmer box to resolve a leak in my spa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Gayle R.
06/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: They had to break foundation, go under the house it was a huge job
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Brian H.
08/2014
5.0
pool cleaners
+ -1 more
We were very pleased with our experience with Leak Terminators. They were professional and hardworking, finishing the job in the time estimate given. They described what they were doing and took time to answer all our questions. They even indicated that a source for a rubber gasket to the pool heater would be researched and, when found, would be reinstalled. They took all trash and left the work area neat and clean.
Description of Work: Our 42 year old pool has had a long term leak, partly caused by age and by a large cypress tree with roots that had broken some of the pvc piping. Justin and his crew came to the house a couple of days after the call, pressure tested the pool and diagnosed the sources of the leak. They then advised the most cost effective correction which included dismantling all the existing equipment, rerouting one of the pool lines bypassing the large root problem and reconnecting everything in a more efficient method.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Sandra G.
07/2014
5.0
pool cleaners
+ -1 more
Justin came out and tested everything and located a leak by the skimmer,and suggested a new one. Long story short ,they came and drain the pool on wednesday pm and Thursday am started the work. It was complete that afternoon and looks great and runs great. Great job Justin!
Description of Work: Pool was sucking air and we couldn't find the source. Leslie's looked twice and concluded it was underground and recommended a leak detector. I wasn't sure their guy would also fix it. Found justin on Angie's list which my daughter has.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Leak Terminators
It was a pleasure working for this customer.
HENRY E.
06/2014
5.0
pool cleaners
+ -1 more
We had a very bad swimming pool leak in a very old, deep pool and we tried everything to locate it to no avail. I made over 14 calls on Monday as we were loosing water like crazy. Mike of Blue Wave Pools called me back promptly referring me to Justin who owns the Leak Terminator and Serenity Pools. Which needless to say, I really appreciated. Of course I looked Justin up on Angies List, to find a few unfavorable reviews, but they were from years ago and when Justin had actually done work for someone he got very good reviews. Coming so highly referred, I gave him a call. Much to my surprise he called me back quite quickly! Justin was very encouraging about our situation and seemed very confident that he could FIND and REPAIR our leak, as he had been at this for 28 years. He was able to fit me in to his schedule quickly due to the great water loss and arrived just as promised, on time ! Being an Angies List Customer and Service Provider myself for over 7 years, I decided NOT to tell him I was an Angies List Customer.... I found Justin to be VERY PROFESSIONAL and VERY KNOWLEDGEABLE ! He had high tech equipment for detecting leaks and went though lots of tests to make sure he found the problem. When he located the leak, he was also able to repair it as well due to his years of experience in building pools and truly understanding all the ins and outs. (which several companies did not do, they only locate leaks but don't know how to repair them.) In the end Justin saved my husband and I over $1,500.00 ! Justin is a true Professional in his field. A very honest and nice person. I highly recommend him.
Description of Work: FOUND and FIXED our Swimming Pool Leak !!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Leak Terminators
(Member name removed) was a pleasure to work for. There is a small typo in the review though. I can only hope to be in business in 28 years. I have only been in the business for around 10 years. Thank you for the great review.
DANIEL K.
10/2012
1.0
pool cleaners
+ -1 more
They never responded to my calls so I arranged to have the work done by another company.
Description of Work: Our small above ground water feature (much like a small pool) leaks. I called Leak Terminators twice leaving messages describing the problem. Their recorded message promises a response within 24 hours. I received no response whatsoever. I could understand their saying that my job was too small or not what they do but I do not understand receiving no response at all from what seems to be a competent company.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
aimee D.
07/2012
1.0
pool cleaners
+ -1 more
Thye never reponded to my messages or got back to me. The customer service was very bad. However, I used them 3 years ago and they did a very good job.
Description of Work: I was going to hire them to inspect my pool for a leak.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Yes, I recommend this pro
Response from Leak Terminators
I had some extreme messaging difficulties while being on vacation during the holiday. I hired an out of office messaging service which did not handle the volume of calls correctly. My customer service is usually outstanding, but I have had a few isolated issues like this. If this customer still needs my services, I will gladly give them a discounted rate for their repair.
Kay S.
04/2012
5.0
pool cleaners
+ -1 more
The owner
Description of Work: We had a major pool leak . They needed to jackhamer the deck and empty the pool. They fixed the leak in two days and came very close to macking our origenal deck color. The owner of the company oversaw the job and it was all very profissional. We have had no problem sence the repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,300
Stephen F.
04/2011
5.0
pool cleaners
+ -1 more
Responded promptly to our initial phone call, coming at the agreed time to locate a longstanding underground leak in our system that we had been puzzled about for some time. They then returned a couple of days later to fix it, and their findings regarding the location of the leak were spot on. They were professional and pleasant throughout, and the pricing was reasonable. They communicated clearly about their findings and the anticipated costs, and they effectively fixed the leak. Terrific service, and we'd use them again.
Description of Work: Located and fixed a major leak in the pipes between our pump and heater equipment and the spa and pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
FRED M.
09/2007
5.0
pool cleaners
+ -1 more
He was very punctual. He gave a good estimate of how long it would take, and it took exactly the amount of time that he said he was going to. He did the job really well, and he did the work for the amount he had said.
Description of Work: They do leak detection and repair pools. There was a leak on my pool and they fixed it. My pool holds 20,000 gallons. It is twelve feet wide and thirty feet long. It is a figure "8" shape. He had to replace the skimmer to fix the pool. They took the old skimmer out and put a new one in. It is an in ground concrete pool.
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Service Categories
Pool and Spa Service
FAQ
Leak Terminators is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Leak Terminators accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Leak Terminators does not offer eco-friendly accreditations.
No, Leak Terminators does not offer a senior discount.
No, Leak Terminators does not offer emergency services.
No, Leak Terminators does not offer warranties.
Leak Terminators offers the following services: Pressure tests. Visual inspections. Plumbing repairs. Concrete repairs. Equipment upgrades. Pool plumbing & replumbing from copper to pvc on older pools.