KIRBY VACUUM COMPANY

Description of Work: Questions answered

Description of Work: I am still not sure yet, so I may be changing this. I was called even though I am on the Donotcall list by a person who told me that they were having a promotion on their business. If I liked how they cleaned my couch, then maybe I would give them referrals. It sounded like a carpet cleaning company promotion. When they came to my house, it was not a carpet cleaning company. It was Best Kirby Company.The woman said that she had to be off and that as soon as the man was done, he could call to be picked up. Because I have been through a Kirby Vacuum sales before and saw the Kirby vacuum, I knew that he was going to try to sell me a Kirby Vacuum. It was not a promotion to clean carpets, it was a sales spiel to buy a Kirby Vacuum cleaner. I listened to the spiel since I was thinking of getting a vacuum cleaner. When it was time to give me the quote, he had to call his manager to see if he could get me a good deal since I was a teacher. I was quoted the price of $1900 if I bought it that day. I said no, and mentioned that I had no opportunity to check with the Better Business (BBB). Also if they were going to pressure me to buy, he could leave. The problem was that he had to wait to be picked up. Nice as the guy was, it was uncomfortable waiting for the woman to pick him up. It also gave them another opportunity to try to get me to buy. When the woman came, she asked if the guy had shown me all the features. Then she got on the phone to see if she could get me a better price. I think it went to $1500 with her. If I couldn't afford it, I could get a company loan. I asked the interest on the loan. I was quoted $78.00 a month, but was not told the time of the loan or the interest rate. I had to ask at least 3 time, and each time, she had to call her boss. Finally, I was told 21% for three years. The sales person was very sweet, but I think these were all ways to stall and sell me a vacuum. It wasn't straight forward. Finally, the manager over the phone said that if I purchased it without the loan, I could get it for $1318. Since I was thinking of getting a vacuum and Kirby had a good reputation, I decided to purchase it. However, I can't say the sales tactics and ploy were honest and reputable.The whole experience took from 12:30 to 5:30 PM. BTW, I asked the woman if they were with the BBB prior to buying the Kirby, and she said that they used to be, but wasn't sure now. On Tuesday, I Iooked Best Kirby up with the BBB. They had an F rating. I called the manager. He explained that they had gone into business with Tide, and there were a couple of bad apples who did not take the Tide to the customers. They said they were working with the BBB to get back they A + rating. I want to believe the guy, but I have to say that it was upsetting seeing that the BBB had given them an F as a company.

Description of Work: They cleaned, inspected, adjusted and lubed my vacuum. It needed a new safety switch and a seal for the opening where it is cleaned out.

Description of Work: I only had to purchase replacement bags and drive belts for my Kirby. Frank was very knowledgeable and friendly. I certainly will go back to him again, and if my vacuum ever needs service, I wouldn't hesitate to use his services.

Description of Work: REPLACED BAG FILL TUBE, INSPECTED,ADJUSTED, CLEANED AND SERVICED. REBUILT THE BRUSH ROLL. REPLACED THE BULB. RECOMMENDATIONS FOR SERVICE IN THE FUTURE.