JW FLOOR COVERING INC

If you’d like to waste several hours communicating with multiple agents at J W Flooring about a carpet installation, then choose to do business with them. There were four unrelenting hiccups with my carpet installation. 1.I explained to the J W Flooring agent that they needed to cut the carpet BEFORE arriving at my condo because there was very little room for the installers to cut the carpet. However, the installers arrived, and asked me for a space where they could cut to fit. There was, of course, nowhere to cut the carpet. They had to shuffle around the parked cars. 2.Although I sent the condo guidelines for contractors to J W Flooring, the carpet installers arrived and asked me for the condo guidelines. They had not received or reviewed the 2 pages, and asked me to describe what was in the 2 pages. The J W Flooring agents could not find a way to share the 2 pages with the carpet installers. 3.Although I requested and received two estimates--one which included the two closets, and the other one which excluded them. I decided to carpet both closets, advised J W Flooring, and paid for both closets. However, when the carpet installers arrived, they told me that the work order stated that the closets would not be carpeted. Then I had to scurry around and show the installers the communiques. In the end, both closets were in fact carpeted. J W Flooring work order was incorrect. I had paid for the flooring of both closets. However, the JWF work order to the installers (a different company) said that I had NOT. 4.Months before the installation, I explained to J W Flooring that a) there is minimal parking on the road, and that 2) parking at the condo was underground. They needed to send a truck that could enter the underground garage. However, the installers arrived with a typical truck which was too high and could not enter the parking area. There was, as predicted, no parking and they had to scrounge around to find parking. All my emails and telephone calls to J W Flooring on these four issues to ensure a smooth installation were a complete waste of time. J W Flooring did communicate these important considerations to the installers. I ended up with a headache at installation. It gets worse! When I explained these missteps, JWFlooring promised me a Home Depot gift card. But it was an empty promise! First, she said the gift card had been sent by Home Depot. But I never received it. Then she said, she sent it for the second time, but, again it never came. When I told her that the second attempt had also failed, she stopped responding to my emails. Get ready for a rough ride with JWFlooring! You’ll never want to see those words again!

Very bad for I was ripped off by them regarding additional work that needs to be done and they charge a lot for it. I complained to Home Depot which is the original contractor and eventually was able to get my money back.

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The worst company I have ever dealt with. They do not return phone calls. The standard answer when contacted is "Spider Solitaire. Whoever someone is he/she does not call. The install went bad from the start. It is now 7/30/13 and I am still waiting for them to schedule the removal of the floor. Just got off the phone with their operator and I was told, you guessed it, some will call you within 24 hours.

The carpet install by JW Floor Covering Inc was really good, but I was on hold for them for 45 minutes one time. They ended up just hanging up on me after all that time, so I was pretty mad about that. They tried to make it right but it was the worst service I've ever seen. They never called me back, they were rude and unprofessional. It was the hardest thing to get hold of them. They have some call system which tells you you are the 8th person on the line and you keep waiting. There were other times I rang them and the hold was 20 minutes, and I never did get an answer from them on what was going on. I would never use them for anything personally.

Porcelain tile floor installed through Home Depot. Installation very well. The reason for the low mark is that the installers broke the washer hook-up hose and scratched the washer and dryer - nothing said. They did not take responsibility and that is not ok from my perspective. I would not use them again.

Was able to schedule installation relatively quickly after carpet was ordered. JW Flooring calls the day before to provide time of arrival. Vicente and Jose arrived on time as scheduled and finished within anticipated timeframe (~3hrs). They did a very nice job removing old carpet, installing new pad and carpet for 2 rooms and stairway. They left the area clean and looking great!

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After purchase of flooring at Home Depot, installation was arranged via HD. The JW workers came and, after removing and cutting up our carpet, said the floor was not sufficiently level for the installation. They then seemed in a hurry to leave, but I finally got a referral to a floor leveling company. $1100 later, the floor was level (they said JW should have noticed the unevenness before removing the carpet) and another installation day arranged. On that day, no one showed up during the installation time interval (8AM-noon), and after several calls, it became apparent that they forgot about our job. I finally, painfully, got them to show up at 4PM, at which point they did a very hasty installation. They did not remove taping at the bottom of the walls before installing molding and did cutting in the house leaving dust everywhere. Our painter later came to do touch-up work on the area and commented on the dust and generally poor job the floor installers did.

THE CARPET WAS WHAT I EXPECTED BUT THE INSTALLATION WAS POOR. I HAD 400 YARDS OF CARPET TO INSTALL AND THEY ONLY SENT ONE GUY TO INSTALL IT. ON THE FIRST DAY IT TOOK 14 HOURS TO INSTALL AND HE HAD TO COME BACK THE A SECOND DAY. THE SEEMS ARE VERY NOTICEABLE AND HE BROKE MY CLOSET DOOR. ON THE PLUS SIDE, HE WAS A HARD WORKER.