Integrity Home Improvements Inc

unknown

unknown

unknown

unknown

unknown

unknown

.

It is still in work.

.

.

Cannot recommend for cabinetry. Couldn't get it right. Hired our own painter and cost was taken off bill. Appreciate that.

We love our new kitchen. Ryan, from Integrity Home Improvements, was a dream to work with from the initial design conversations, to final bid and all the way thru to final sign off. He was especially helpful at working with us to pick the perfect granite slabs to coordinate with our cabinet, flooring and backsplash choices. Jerahmee, who oversaw the actual construction and installation work, was also great to work with. He was on site each day and kept us well informed at what was happening each day. Integrity Home Improvements used outstanding granite installers, tile guys, painter and the cabinet work is excellent. They kept a very clean operation which minimized the dust and clutter that comes with a job of this scope. We would definitely use them again on any other remodel work (we are thinking about our bathrooms as the next project) and can give them our highest recommendation..

Remodeled guest bathroom first so we would have a nice bathroom to use while they did the more major project on the master bathroom. We had a fiberglass shower, which is now tile and new cabinets, counter top, sinks and toilet. The tile we picked was not available, so Ryan brought some samples and he had chosen a good one that we liked. He's good with color. The master bathroom has a sunken shower/Jacuzzi which is now just a shower and newly tiled. We had new counter top, sinks, medicine cabinets and tile floor. Everything in that bathroom was changed except for the toilet. We now have 2 beautiful bathrooms. If the workers scratched or damaged anything, it was taken care of without a problem. The only negative is that it took much longer than anticipated, not all Integrity's fault.

I really did my homework. I called references and made sure that they had the right licenses and everything. I could not be happier and they are just wonderful. He was very friendly, approachable, and professional. He seemed interested in helping me understand everything, including what I would get for my budget.

The work progressed steadily and we didn't experience any unexpected, or protracted, delays.

All four projects were started on time as scheduled. For the most part he finished on schedule. If there were some delays, it was due to unforeseen circumstances, beyond his control.

We hired Integrity after soliciting a couple of estimates from different companies. We ended up choosing Integrity because they were the best at customizing our project around our budget. Ryan was always very direct about how certain choices would increase or decrease the cost of the job. We were originally told that the project would take about five weeks. The majority of the project was completed in the five weeks, but there were some lingering finishing issues that took it out to two months. The project started with the gutting of the kitchen -- total removal of the cabinets, sink, counter tops, appliances. On this blank canvas, they framed an extension to an existing wall in order to give us a little more room in the kitchen for a pantry. They brought in an electrician to rewire some light switches and install recessed lighting. After the new part of the wall was sheet-rocked, and the existing walls were touched up, they started installing the new cabinets. One of the new cabinets was damaged upon delivery and another was ordered in the wrong size, one of the reasons for the project running over the estimated time. The counter tops and sink were installed shortly thereafter and they re-installed our appliances. Even though the kitchen wasn't officially "done" we were able to start using the kitchen at this point, which was about four weeks in to the process. We had a full backsplash put in and the new extension of the wall was textured to match the existing wall and painted. When Ryan came in to do one of his final inspections, he noted that the texturing didn't meet his standards and he had someone come back out to re-do it. We told them that we would be willing to paint the re-texturing, and they left us a can of paint to cover the new texture. When we painted the wall, however, we noticed that they gave us the wrong paint. (The sheen was wrong.) We called and they dropped off another can, but his one was the wrong color. At this point everything else in the kitchen was done - all the doors had been leveled and such -- so it was really just these two feet of wall that was causing the hold-up on being "done". On the third try, one of their guys came out, found the right paint, painted and the wall and we could officially say we were done. There were a few times during the process that there were some communication issues, in terms of trying to figure out what time people would be coming by to work on the house. But the guys who did come out to the house were friendly and professional. They were very respectful and courteous. I never felt uneasy with having them in my home. My husband and I are completely satisfied with the workmanship that we received. We love our new kitchen!

Outstanding job overall. Ryan came over a day after I called to get an estimate and sat down with me to discuss the entire process and different options for the bathroom. He quoted a very good price and was very flexible on material acquisition. The entire job took about 2 weeks, just as he estimated. His crew was very professional and showed up each morning on time and cleaned up at the end of each day. The bathroom looks amazing after the job they did. We had an old Pacific Beach bathroom that is now completely remodeled and updated. Ryan is very easy to get ahold of through email and phone calls. Once the project started, he was very flexible if I changed my mind on something. I will absolutely use this company again, probably to remodel my kitchen.

Ryan, the principal was very helpful at suggesting the new floor, kitchen cabinets, lighting, etc. We had a total gut of the kitchen, rip out of all carpets, new wood flooring in the major rooms, new balcony tile and more. All work was highest quality, perhaps with the exception of the painter, who just didn't protect surfaces from splatter. We had an unfortunate leak from the new dishwasher unit that ruined drywall and tile in the condo unit below us. Integrity stepped right up and took care of the issue without need for our involvement with the new neighbor - and no charge to us. I know its easy to criticize but if I had a bad comment or suggestion, it was difficult to get the finishing touches done - just seemed to drag on. But that should not take away from the first class work that the company did.

16 days became more than five weeks. We ended up with a beautiful bathroom with functional and design flaws, notably a shower that sprays water out onto the bathroom floor. We had many problems and had to keep monitoring the project to make sure things were done right. There were no clear, detailed design sketches, just a quick hand sketch. Items we assumed as part of a 'complete remodel' were not done because not explicitly mentioned, like moving a light switch because of towel bars. Workers left the front door unlocked and did not lock up at night. They left construction hazards blocking the hallway, including tiles which fell over and injured me at night. Contractor did not check water volume and pressure as requested. Price rose to $17k including fixtures we bought. No new electrical switches or covers for them. There were no ledges for supplies in shower until we insisted they add them. Keith, the designer, had a strange idea that people should carry supplies to the shower each time. The first attempt at a ledge was far too small, we insisted on three additional corner ledges, not what we really wanted. There was a lack of coordination and supervision--several items had to be redone after being installed wrong. The first faucets were not high enough. We had to buy new ones, and the workers installed them wrong without the extensions at first. Keith planned the wrong size medicine cabinets, which we got changed. The workers seemed uncoordinated about how to mount them. They had to install the light bars twice. The towel bars were installed too early and in the wrong places. Great tile work, limited by design issues, like lack of shower ledges originally. We requested extra tiles for future repairs, but Integrity didn't order enough and we have only one extra. We have requested Integrity several times to fix the shower spray problem, but the only solutions they have offered are to add a door or curtain at extra cost. We explicitly specified a walk-in shower with no door, and they did not seem to be able to design one properly. I assumed the bathroom floor would slant into the shower, but the shower floor is higher. They assured us that a curb at the shower entrance would stop water but it doesn't.

It went badly! The estimate for the job was 4-6 weeks. It took over 6 months! They turned our house into a dump even though I demanded countless times for some type of dumpster on site. They had to redo many things including tile work and painting. The owner is very nice and tries very hard to redo anything you don't like, but overall, it they just take too long for shoddy work that has to be constantly redone until it's done right.