This location is operating at a reduced capacity for the current period. We thank you for your support and if and when we find more qualified technicians we will be able to serve you more readily in the future. HoneyDoforYou Handyman Services was established in 2000 to provide repair and installation services for residential and commercial properties. We have over 15 years experience in home and business repair. We have performed many types of repairs including: tile, drywall, concrete, electrical, plumbing, carpentry, construction, remodels, replacements, glass, wood rebuilding, water damage, pet damage, stucco, roof, carpet, appliance, HVAC, media, network to name just a few. We enjoy resolving your ToDo list problems with reasonable and affordable solutions .
Home & Office Handyman Services, Repair Or Installation Of Drywall, Doors, Windows, Electrical, Plumbing, Flooring, Outdoor Lighting, Computer Networks Or Software, Phone Systems, Tile & Stucco Repair.
Yes
Yes
5%
Number of Stars | Image of Distribution | Number of Ratings |
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61% | ||
3% | ||
9% | ||
6% | ||
21% |
Customers should consider avoiding this company for these reasons:
The initial handyman who was assigned to my two projects lefts them both incomplete and incorrect. The first project was to remove and replace a bathroom vanity. When the handyman Erik arrived to look at the proposed project, I asked him whether it was better to remove and replace the vanity the same day OR whether it would be okay to go ahead and remove the existing vanity and then leave the plumbing for three to four weeks while awaiting the new vanity. He said it would not be a problem to remove the vanity and wait for weeks. He said the plumbing would be okay and that all he had to do was turn off the valves. That turned out to be incorrect. The next day I noticed that the tile he had laid on the floor underneath the plumbing valves was damp. Then I looked at the valves and the flexes and noticed they were damp. I collected the slowly dripping water in a container. I came to the conclusion that the valves or the flexes were leaking. Now, this is the kind of problem that a skilled plumber would either anticipate or be able to avert by changing the valves before calling the job “complete.” It should be obvious to a real plumber that the valves were corroding and unfit to remain. The owner of the company, Rob Parrish, tried to make it my fault that Erik left the job unfinished. When he finally sent a new plumber (Keith) to correctly replace the leaking valves, it was clear that the existing valves were substandard and should not have been left attached to the wall by Erik. Keith is a competent plumber, but because he had to come out to complete a job that should have been correctly performed by Erik, I had to pay for Keith's labor, the time it took to purchase the parts, etc. Does HoneyDoforYou intentionally leave jobs incorrect and incomplete so that they can eventually charge you more to finish them? That is the impression I have.
The second project was to remove and replace a light fixture. The removal was done well, but the replacement of the fixture was unfinished. I pointed out to Erik that one of the three lamps in the fixture was hanging lower than the other two. He said he indeed saw that, but he wanted to wait until the summer to shorten it because the cords needed time to straighten out and the heat (a hot climate) would contribute to that process. I trusted his judgment, which was a mistake. Now I am left with a light fixture that needs to be adjusted. Am I going to ask Erik to come back and adjust it after my experience with this company? No way. Thus I will have to pay another electrician to complete the job that HoneyDoforYou should have finished.
The owner Rob Parrish was friendly at first, but when I expressed my concerns about the incomplete and incorrect work done by Erik, he became domineering. On the phone, he talked to me as if I were a child or an employee. He even told me that if we were going to have a difference about the completion of the incomplete work, we needed to have it then and there. What kind of customer service is that? Would you like to be bullied on the phone by someone who is supposed to be a professional business person? He ordered me to agree to something over email. When I read the email to an Angie’s List representative and described the phone call, the representative agreed that Rob’s tone was rather bullying. I found Rob’s approach to be sexist and offensive. He even sent me an email that was cc'd to three Angie's List men's email addresses. When I asked who they were, Rob did not reply to the email. Rob seems to have a double standard wherein he expects the customer to respect him but he gives himself permission to be disrespectful and to customers. I got the distinct impression that Rob was trying to intimidate me. I doubt he would speak to a man the way he talked to me on the phone. If he normally tells a customer what they are agreeing to over email, as he did with me, then he needs to update his customer service skills. Telling women what to do and what they are agreeing to and treating them like children is an outdated approach and it has no place in the 21st century.
Everything I stated here is 100% true and I would say the same under oath in a court of law.
"We have no record of speaking with this customer and apologize if he was discouraged by our inability to meet his needs."
"Thanks [Member Name Removed], It is always a pleasure to work with appreciable and kind customers like yourselves."
"Thank you for the excellent rating. It was a pleasure working with you."
"We are very pleased we could be of service. Thank you for your business."
"We appreciate the kind words and look forward to serving you again soon!"
"Thanks [member name removed], We appreciate your kind words and look forward to helping you again."
"Thanks [removed member name], It was a pleasure to assist you with your needs and we look forward to helping you again."
"Thank you for the kind words. It was a pleasure to assist you with your home needs and we look forward to serving you again."
"It was a pleasure to provide services for the member and we look forward to taking care of her future needs as they arise."
"Thank you [member name remove], We appreciate your comments and look forward to serving you again."
"[member name remove], Always a pleasure to enjoy your and Jan's company and we look forward to serving you again."
"IT WAS A PLEASURE WORKING WITH THE MEMBER AND WE LOOK FORWARD TO PROVIDING EXCELLENT SERVICE FOR HER IN THE FUTURE."
"GLAD WE COULD BE OF ASSISTANCE AND LOOK FORWARD TO SERVING YOU AGAIN."
"IT WAS A PLEASURE WORKING WITH THE MEMBER AND WE WERE GLAD TO BE ABLE TO ASSIST HER IN HER NEEDS. THANK YOU FOR YOUR KIND WORDS."
"WE ARE SORRY THAT WE WEREN'T ABLE TO CONNECT TO SERVICE YOUR NEEDS AND HOPE YOU WILL TRY TO USE OUR SERVICES AGAIN."
"THE BILL IS ON THE WAY, AND WE APPRECIATE THE KIND WORDS. THANK YOU."
"WE APOLOGIZE FOR ANY INCONVENIENCE THAT MAY HAVE BEEN CAUSED AND LOOK FORWARD TO SERVING YOUR NEXT OPPORTUNITY."
"WE WERE WORKING AT ANOTHER CUSTOMER LOCATION AND DIDN'T FINISH UNTIL WELL AFTER THE ORIGINAL QUOTE TIME WHEN, UPON RETURNING TO THE OFFICE, WE WERE REMINDED OF THE APPOINTMENT TOO LATE TO CALL THAT EVENING. WE CALLED IMMEDIATELY THE NEXT MORNING AND APOLOGIZED FOR OUR MISTAKE AND ASKED IF SHE WOULD STILL LIKE US TO COME OUT TO LOOK AT THE PROJECT. HOWEVER, SHE SAID SHE WOULD CALL AGAIN IF SHE NEEDED. WE DO PRIORITIZE OUR PROJECTS AND ONE IN PROGRESS DOES TAKE PRECEDENCE OVER A QUOTATION. HOWEVER, WE ACKNOWLEDGE OUR LACK OF CONSIDERATION BY NOT CALLING AT THE TIME AND HOPE GETTING HOME BY 4:00 PM DIDN'T IMPACT HER NEGATIVELY."
"THE MEMBER CALLED AND WE WERE ABLE TO "WORK HER IN" TO OUR WORK SCHEDULE, WHICH IS NORMALLY ABOUT 2 WEEKS. WE SPENT AN ACTUAL 30 MINUTES THE FIRST VISIT TO FIX A TOILET CHAIN THAT WAS INCORRECTLY INSTALLED, CHECK THE TOILET OPERATION, AND REMOVE THE LIGHT HOUSING TO REVEAL THAT SHE HAD THE WRONG TYPE OF BULBS. SHE HAD INDICATED SHE PREFERRED TO GET THE CORRECT BULBS HERSELF (I ASSUME TO SAVE MONEY FROM USING OUR TIME TO OBTAIN THEM). WE WAITED FOR HER CALL THAT THE BULBS HAD BEEN OBTAINED AND AGAIN "WORKED HER INTO OUR ALREADY SCHEDULED DAY" FOR ANOTHER 10 MINUTES OF ACTUAL TIME WORKED. WE CHARGE BY THE HOUR SO HER RATE WAS $55/HOUR FOR PLUMBING AND ELECTRICAL LESS THE ANGIE'S LIST DISCOUNT OF 5% TOTALING $52.25. WE ARE SORRY SHE WAS DISAPPOINTED IN THE BILLING THOUGH WE DIDN'T CHARGE HER ANY TRIP CHARGES, ONLY FOR THE TIME."
"WE DID GET BACK TO THE MEMBER AND SCHEDULED HER JOBS WITHIN THE TWO WEEK PERIOD WE HAD DISCUSSED ON THE INITIAL VISIT. I ASSUME THAT SHE IS HAPPY WITH THE SERVICES WE SUPPLIED, AS SHE HAS STATED SHE PLANS TO CALL US AGAIN IF NEEDED. WE THANK HER FOR HER PATIENCE AND LOYALTY AS OUR CUSTOMER AND ENJOYED SOLVING HER HOME ISSUES AND MEETING HER DOG AND CAT!"
"THANK YOU VERY MUCH FOR THE KIND WORDS AND WE LOOK FORWARD TO CONTINUING TO SERVE YOU IN YOUR HOME NEEDS."
"ONCE AGAIN ANGIE'S LIST IS PROVIDING EXCELLENT FEEDBACK SO WE CAN IMPROVE OUR SERVICE. I AM SORRY THAT SHE FEELS WE WERE JUST "OK". FOR THIS PARTICULAR CLIENT, SINCE SHE HAS USED US SEVERAL TIMES, (CEILING REPAIR, FIXING SHOWER DISCOLORATION, INSTALLING A HALLWAY LIGHT, REPAIRING A FRONT GATE, ETC.) WE MADE EVERY EFFORT TO "FIT HER IN" BEFORE THE NORMAL 2 WEEK SCHEDULING TIME. OUR PHONE RETURNING RESPONSE HAS BEEN POOR IN THE PAST SO WE HAVE REVAMPED OUR SYSTEM AND LOOK FORWARD TO CONTINUING IMPROVEMENT. WE THANK HER FOR HER FEEDBACK!"
"MEMBER CONTACTED US FOR A QUOTATION ON SEVERAL ITEMS PERSONALLY AND FOR HER HOME OWNERS GROUP. WE SPENT AN HOUR OR SO DISCUSSING THINGS TO BE REPAIRED ON FEBRUARY 17TH WITH HER AND OTHER OWNERS AND SENT THE QUOTE ON FEBRUARY 22ND BY EMAIL. AT THAT TIME WE STATED A TWO WEEK OR SO START TIME FOR THE WORK FROM THE DATE OF APPROVAL OF OUR QUOTE. SHE CALLED BACK AND LEFT A MESSAGE SAYING SHE WOULD LIKE TO PROCEED WHICH WE RECEIVED ON FEBRUARY 27TH. WE HAVE EMAILED (3/7/06), LEFT PHONE MESSAGES AT HOME (3/3/06) AND WORK (3/6/06) INCLUDING A PROJECTED WORK START DATE OF MARCH 9TH WITHOUT ANY RESPONSE. I THANK ANGIE'S LIST FOR PROVIDING THE INFORMATION THAT SHE HAS CHOSEN OTHER MEANS FOR HER REPAIRS AND WILL RELEASE HER "SLOT" TO OTHER CUSTOMERS. I AM DISAPPOINTED THAT SHE FEELS WE WERE UNRESPONSIVE AND URGE HER TO CONTACT US IF SHE WOULD LIKE TO RESCHEDULE THE REPAIRS DISCUSSED."
"I DID EXPLAIN THAT OUR QUOTE IS JUST THAT, A QUOTATION BASED UPON OUR ESTIMATE OF THE SERVICES TO BE PROVIDED. WE CHARGE BASED ON THE ACTUAL TIME AND MATERIALS USED SO IF THE DRYWALL WORK ONLY TOOK HALF THE QUOTED TIME WE WOULD ONLY CHARGE THAT AMOUNT. THEY THANKED ME BUT DECIDED TO DO THE WORK THEMSELVES."
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