Home Depot

Wonderful service, fast delivery.

The price and quality of their work was fine. However, the responsiveness and punctuality of the employees was really bad.

It is a thirty year shingle. They took two days to finish the roof installation. They were very helpful. They were organized. If I had to recommend them to my friends, I'd tell them to go with these people.

THE ACTUAL COST WAS $50-$100 OVER THE ESTIMATE. THE WORK WAS FINE, BUT THERE WERE PROBLEMS WITH THE PAPERWORK AND MISCOMMUNICATION.

BOOKED THROUGH HOME DEPOT, WORK DONE BY A COMPANY CALLED EUROPEAN NATURAL STONE. HOME DEPOT WAS OKAY, BUT AVOID EUROPEAN LIKE THE PLAGUE. HOME DEPOT GETS A D FOR THEIR CUSTOMER SERVICE FOR NOT TRYING HARD ENOUGH TO GET EUROPEAN TO HOLD UP THEIR END OF THE CONTRACT, BUT THEY SAVED THEMSELVES FROM AN F BY TRYING A LITTLE BIT AND APOLOGIZING HALFHEARTEDLY. MY ORDER WAS DELAYED FOR TWO WEEKS WHEN EUROPEAN DID NOT RECEIVE OR LOST ORDER FORM FROM HOME DEPOT, THEN DELAYED ANOTHER WEEK FOR SAME REASON AFTER HOME DEPOT SAID THEY SENT IT AGAIN, THEN DELAYED AGAIN WHEN EUROPEAN INSISTED ON REPEATING MEASUREMENTS THAT HOME DEPOT SAID WAS NOT NECESSARY, THEN DELAYED AGAIN DUE TO EUROPEAN GIVING INCORRECT INSTRUCTIONS ON REMOVAL OF EXISTING COUNTERTOP. THE SYSTEM OF DISTRIBUTING DUTIES TO SUBCONTRACTORS WHO DON'T ANSWER THE PHONE MADE IT IMPOSSIBLE TO GET HOLD OF ANYBODY WITH ANY KNOWLEDGE OF THE PROJECT. EUROPEAN NEVER RETURNED MESSAGES, HOME DEPOT WAS SLOW, TOO.

SALE WENT WELL FOR GOOD PRICE. WORKMEN SHOWED UP A LITTLE LATE, THEN COULDN'T FINISH JOB WITHIN PROMISED TIME, THEN LEFT BLACK SHOE PRINTS OVER NEWLY PAINTED WALLS AND PUNCHED OUT A HOLE IN ONE WALL. HOME DEPOT CALLED IN A HANDYMAN TO CLEAN AND PATCH THE WALLS, BUT CLEANED AND PATCHED IS NOT AS GOOD AS NEWLY PAINTED AND INTACT, OF COURSE.

JIM WAS VERY KNOWLEDGEABLE AND OFFERED A LOT OF DIFFERENT IDEAS. HE ALSO CAME TO OUR HOME AND TOOK MEASUREMENTS PRIOR TO COMPUTER GENERATED MODEL.

THEY WERE EXTREMELY IMPRESSIVE AND DONE QUICKLY. THE PRICING WAS VERY FAIR AND THEY WERE VERY PROFESSIONAL OVER ALL. THEY HAD INSPECTIONS, WHICH SEEMED LIKE DAILY. DID NOT SEEM TO AFFECT OUR SCHEDULE OR DAILY ROUTINE AT ALL, OR LEAVE A MESS TO EFFECT OUR DAY. THIS WAS A PLEASANT EXPERIENCE.

THE SALES REPS IN THE FLOORING DEPT WERE VERY HELPFUL AND FRIENDLY. THEY TOOK TIME WITH US WHEN WE WERE TRYING TO DECIDE ON THE MANY HUNDREDS OF TYPES AND COLORS OF CARPETING TO INSTALL IN OUR HOME. WE PURCHASED OUR CARPET THERE AS WELL AS HAD THEM INSTALL IT. THEY SUB-CONTRACTED THE INSTALLATION AND THEY DID AN EXCELLENT JOB. THEY DID IT RIGHT THE FIRST TIME, WITH NO PROBLEMS.