HISCO HOME WARRANTY

Okay, we simply signed an agreement to accept the warranty.

unknown

I'm not one to write many reviews. But when I saw Hisco Home Warranty have a D report I thought I should straighten some of the bias against them because I've been nothing but satisfied with their service. My wife and I recently purchased a home in Foster City. We are first time home buyers so our real estate agent suggested that we buy a home warranty. Generally speaking I'm against purchasing warranties - my life experience has showed that it's generally a toss - meaning most of the time the warranty expires and I don't use it. We purchased the Hisco Home Warranty and boy - are we glad that we did so! Our home was build in the 70s and some appliances were definitely on the older side. Our three issues are detailed above and I'll relay the outcome of each of the three service calls. First I will say Hisco is ALWAYS very nice on the phone and fax the contractors immediately: 1) Hisco sent out a contractor to look at our oven because the upper oven was not heating up correctly. It's an older Magic Chef built in two oven contraption that no longer has spare parts on the market. As a result Hisco was not able to fix it, so they cut us a check on a fair market value for a replacement. That came out to $1400.00 - the check took two weeks to arrive, and we're satisfied with the outcome here 2) As we approached mid-winter in 2010 I started to prep for my gardening season. After turning on our background hose bib to another outlet, I had a horrible realization that the underground pipe was leaking. I called Hisco to see if they would cover it; they thought they might so they sent out a contractor. Here's what happened: - Contractor came out - Contractor saw the problem, shook his head said "not covered" and took my $50 service fee and left - I called Hisco back and asked for a detailed explanation. The person taking my call wasn't able to do that, but I got a call back within 5 minutes from Hisco. The person patiently explained that as the pipe was underground, it did not fall under "accessible outdoor plumbing". When he heard that despite no service being provided by the contractor the contractor had collected $50 service fee - he promptly refunded the $50 service call. (Now, that's what I like. Mistakes happen with these things, the ultimate judge for me of a warranty or service company is how they fix them. ) 3) Contractor had to reschedule (no fault of Hisco) and did a quick repair on our air duct. I would recommend Hisco - I think they are upstanding, and stand up to their home warranty. Did they fix all the problems I had? No, but did they stand up to their warranty? YES! Hisco - Kudos.

Overall, they have proved to be rude, unresponsive and cheap to the point of ridiculous. They sent an electrician to my house 3 times for and would only approve him to come out in 1 to 2 hour windows each time. When I called and asked why they were only authorizing for 1 to 2 hour increments when the electrician said he needed an entire day, I was yelled at by a woman named, Laverne, who then threatened to not have an electrician come out at all. The electrician that they sent turned out to be not so great. He couldn't figure out what was wrong so he finally left and said to call PGE. The PGE guy came and figured out the problem in minutes and fixed it within an hour. Meanwhile, I had light bulbs and appliances breaking for three weeks because the electrician they sent wouldn't schedule appointments and told me that it should be safe. Comcast came out to fix one of the busted appliances (ie the cable box) and had to do a wire check. Apparently, as a result of the electrical problem, the cable wires in my room had melted and almost caused a fire. I feel like had HISCO sent someone competent, these things would not have happened.