Emma Tree Service

I have a Mulberry tree close to the house and was worried that the roots would hurt the foundation. Emma Tree consultant told me that by digging down 20" and putting in a root barrier the house would be safe for at least 15 years. The price was painful but hearing that, I immediately said yes. Happy that the tree could stay too. About 5 months after the job was done, I had the deck replaced and under the slab of the deck AND the house were mature roots all running along the surface. These mature roots could be seen inches after this 20" "barrier" was dug. So, no..... the roots were not severed as I was told, and certainly the expensive barrier was not protecting anything. And.... I asked them to tell me where they came up with only going down 20" when ALL the articles I could find said a "minimum" of 30". They could not show me where 20" was sufficient in writing and I asked for the owner "Nestalie" to call me back twice and he refused to do so. No, offer to make things right. Unless I wanted to pay them another $550. Ah, no thanks. I'll use another arborist company.