DaBella - San Diego (Windows)

Kept their schedule and kept us informed as the project progressed. Courteous workers and the salesman, Richard was very professional and friendly. Reported damage but now found it to be the loss of some gutter helmet and the nailing of the end guard to the roof which destroys the function of the guard. The end piece was missing so instead to telling me they just nailed the end to the room instead of keeping with the functional design of the gutter. No satisfaction and a hassle when first reporting the initial problem as seen at that time.

Great people, from salesman to guy who measure & the installers!! VERY Pleased !!

Had some difficulties with the amount of time it took to complete the project. Part of the reason for this was the extreme amount of work needed in our city because of hail damage. The roof is beautiful.

Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales people told me that all this work would be done before November. I told them before I signed anything that I could wait until spring if they JOBS were not going to be complete by then. They both told me that they would be done! NOPE roof was put on 10 - 13 NOVEMBER which meant the contractor had to deal with an Ice covered roof. Windows went in DAMAGED in December. Constant calling them to get status. Had so many different supposed dedicated customer service reps.... Seems they all either got fired every 2 or 3 weeks or quit. Not sure which? Would not recommend this company to my worst enemy.

Reve was wonderful to work with! Kent Shannon took amazing care of us and our property. Every wrench that was thrown into the experience was handled graciously and professionally. Every question was answered quickly and gave us comfort in the amount of knowledge provided. We highly recommend this company and Kent especially!!

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Sales team is great and helps put you at ease through the process. Customer service and resolution to issues is painstaking!! No communication between sales rep and construction crew. When inquiries or communication needed the sales guy would just state-"tell the crew". For the money spent we did not want to "tell the crew" anything and expected sales guy to rise to the occasion since he wrote up bid and was in our home helping going through details of the job...Our air conditioning line was cut killing our air conditioner on the hottest day of summer in July 2016. We got an apology after calling customer service for over a week. Finally emailed sales guy copies and was going to take care of it....Kept up with customer service and providing copy of receipt and inquiries for status took weeks. Received reimbursement for the cut line for AC in December 2016. Rain this last week was beautiful. Our gutters for a year leak and are worst than the ones on the house for 20 years we replaced. Disappointed with the gutters and tons of regret. Roof is beautiful and seems to do what it needs to! Hoping if ever need to use the warranty it won't be as painful an experience as it was to get things done in other areas.

The salesman was great and we felt really good about choosing them. The work was done efficiently. Several things happened at the install that were troublesome and we wanted to discuss it with the company, but no one will return our calls. The attic fan that vents hot air from the attic was removed and thrown away, and several strips of the roof were left open as a new style of venting, much to our dismay. We were not asked if this would be OK. Tarps were laid by the side of the house and many stalks of flowers were destroyed. My dad grows these flowers to sell to local florists. He just wants an apology or acknowledgement of the problem. A lot of bent nails were found around the yard and driveway. These are all things that needed to be acknowledged by the company but no return call. We have given up, and we will not be suggesting them to our neighbors. Several have asked and gone with other installers after hearing our story.

Geoff Buckendorf inspected my roof and was very informative and told me exactly what will be needed to replace/repair. He was very professional and highly knowledgeable of the project at hand. The price is a little more than I expected but Geoff was able to get me some decent discounts and excellent warranty. Looking forward to seeing the finished product!

pleasant, neat, clean outstanding

Geoff Buckendorf showed up on time and in a professional manor. Then went up on the roof for inspection needed plywood and shingles. Then inspected the attic for leaks and water damage, mold and dry rot taking pictures for me to see. Geoff Buckendorf, then did an excellent presentation about the product of shingles, the valve for the money and warranty. Geoff Buckendorf left no unanswered questions and made it so easy . Thank you very much. Jerry H.

Very happy with company and the results.

These people are very slick in their sales techniques. I actually paid a considerable amount more to do my roof with this company because of their supposed high ratings as a roof installer with GAF, the manufacturer. What I didn't realize was that days after signing the contract, I was contacted by a third party who actually was hired by Reve to do the work. While I feel that the work itself was adequate, I felt very much duped by Reve for claiming that their company was the only one in Idaho rated highly by GAF. I had two lower estimated, but chose them because of their slick sales approach. Beware!

We are completely satisfied with the product, the customer service and the length of time it took to complete.

We were very impressed with Scott Harris and Brandon at Reve Exteriors right from the get go when they came out to our home. They were very informative and professional, they showed us samples of the windows we were purchasing to look at and feel prior to ordering. I would definitely refer anyone that I know is looking to have BEAUTIFUL new windows put in to them. Their Customer Service is very good. Purchasing these windows was the best improvement we did to our home. The installer was very kind and did an amazing job as well.

Depending on the sales person that gets sent out, the experience can be phenomenal. As a young female (22) looking to remodel a house, sometimes it is hard for me to get people to take me seriously when it comes to my home remodeling projects. People try to sell me what they think is in my budget or what they think should be done to my home. The first man they sent to my house was very high pressure sales and would not give me a quote for what I wanted, which was siding. He was giving me a quote for the roof which he assumed I needed more (and would be more affordable for me). I didn't call him back, but the customer service called me about a month later to let me know they had some good siding specials and offered to send a different person out to my home. They sent Scott Harris, a young professional like myself who was easy going and easy to talk to. He got me a great deal on the siding of my dreams and there was no high pressure. He was at my house for a couple hours while I worked through my budget to make my decision and was very patient the entire time. I appreciated the fact that he saw me as a person and not as a "girl". After my first experience and after another experience with a different company, it was refreshing to be taken seriously as a well-educated person. Scott Harris is a wonderful individual to work with and when I do need a roof, I will go back to him to get one. If they had sent him out the first time, I would give the company a 5 star review. Although the work hasn't been done on my house yet, I presume that it will be of good quality, but will update my review if it's not. The work will be done around November of 2016.

Kent Shannon and Josh Denison were very professional and explained in detail the quality of work to be done.We appreciate them and the way they explained everything so we understood the cost as well as the work to be done and we liked that Sincerely Dennis & Robin Waldron

The staff was professional, timely and informative. The installers took great care of my home during the process and showed us respect. I would use this company again without hesitation.

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If you are looking for quality and with the warrenty to prove it this is the company. The representatives showed extremely good customer service skills the only item that coud use some improvement is their followthrough.

The installers were terrible! Was told the job would be done in a day , 2 at the most. They started the first day doing the tear off...tore off my back porch roof that wasn't suppose to come off {only 2 months old} .They did replace it but also broke my front porch roof but refused to do anything about it. Installer was witnessed urinating in front yard and another smoking and putting his cigarettes out on the new roof and leaving the butts there {3}, The salesmen were nice and polite, but never did a follow up on the work that was done and some of what they promised was never done. Seemed in the long run they just wanted to get the sale . Had to go out of our way to contact the main office numerous times as we had not heard anything after the initial first visit from the salesmen [we had given them a large deposit and were thinking we might have been scammed, very stressful]. The quality of the material is excellent!