DaBella - San Diego (Roofing)

Roofing Project Do not recommend this contractor. High-pressure sales tactics. This is the typical contractor who promises a lot but fails to deliver a timely project. Signed a contract in November 2023, it is now the end of February 2024, and still do not have a finished project. Three times this week alone (Feb) changed the start date. Contractor excuses after excuses, blaming permitting or labor shortages. Communication is terrible. The only schedule updates you get is if you call them and then it's just a call center. If you don't ask the exact question, you don't get any information. Received conflicting start dates within their communication between their sub-contractors.

Do not use. Typical lame contractor with high pressure sales tactics, and extremely long delays. Blaming delays on everything else (permitting, labor shortages) but not able to complete job in a timely manner. Signed a contract in November 2023, it is now the end of February and the job is not started. Latest estimated start is March. Called three times this week alone to delay project. The only way you get information about your project is if you call them. You also have to ask the right questions, or you get no information. Instead of trying to make it right they just quote you the contract.

5 stars overall

Very disappointed.

James and Conner came out to take a look at my parents at home which had a roof replaced back in 2000 by dad. James explained in detail what my dad did versus what should have been done. He illustrates the process and materials used. Once again-very detailed. Price was more than what we wanted to pay but the warranty behind it and the extra work that went along with roof installation made sense. They offered financing to meet our needs. Best part of it if I have any questions or concerns I have James personal cell phone number. Customer service is huge.

We had Brian Ray come out to give us an estimate on replacing our roof, but after talking with him and getting educated on the condition of our roof. Then getting educated on the way a roof should be installed. We decided that this was the company we wanted to do business with. Also know the staff doing the work will have been trained and get retained each year makes me feel they will do the right thing for the customers. Brian was not pushy but instead explained everything in details that we could understand. Looking forward to the day they install the new roof.

Brian and Thomas were very thorough in explaining all aspects of the materials and process, which I appreciated.

We have called them numerous times to get a starting date. So far they have ignored our phone calls. No response to any of our questions except acknowledge them but NOT answer them. They have not started work, we gave them a deposit and it has been a few weeks now. For a business just starting out in the San Diego area, you would think they would be more responsive when it comes to customer service. Might change some of these responses if they ever get around to responding to our phones calls and after they replace our roof.

Austin Henrie was extremely helpful and knowledgeable and made things as simple as possible

The representative,Kevin Stone, came out and gave a thorough and professional quote which lead me to Dabella installing new tub/showers in 2 Bathrooms.

Thank you Dabella for our beautiful new bathrooms! The salesman Kevin S. gave us a great quote and offered many types of financing. Will work with Dabella again when we need a roof.

jake laycock came out and was very nice to us and super knowledgeable!! he did an amazing inspection on our roof and showed us what needed to be done and what needed to be taken care of. i really appreciated his honesty and how he got things done with us!

Extremely over priced. I did not select them.

We haven't had the windows installed as of yet, buth the customer service has been good. Ka'inoa has been really good about communicating with us to keep us up to date on the status of our order.

Devin knows his stuff and really took care of me. Not only do I feel like I bought the best quality roof for the money, but made a friend in the process

When I purchased this, I was told it would be 2-3 weeks before install. It has been several weeks, I have called and I am not even on the schedule yet. Very disappointing.

They are so customer friendly

Loved the good looking bald guy! He was great, looking forward to a new roof.

Ricky and Alex came to our house and took over 3 hours explaining every single detail of the project, answered all our questions, and explained "WHY" certain things are important in a roofing project. I recommend them. We are scheduled to get the actual project done in a couple of weeks, but I wanted to give these guys a shot out for easing out our doubts and helping us get all the discounts that made their product affordable.

Actually, we have just signed up with them. I will write another review after the job is done, but so far, the presentation about their products was outstanding. All the features were explained clearly and they took time to answer all my questions, that is why we signed up with them. If you want a great explanation ask for Ty Lopez or Ricky Florence. You will not be disappointed. Aside from their thorough explanation, the best part is that they gave us all discounts available to make the product affordable to me.

From Carey Funk who clearly explained DaBella's product and procedures to the installation by Roberto and his crew, the work was professionally done. I have received many positive comments from the neighbors.

They worked with me to get a price i could afford. The workers were pleasant, The Manager John was a very nice guy. Allison, Casandra, and Jodi were all very nice to speak with on the phone and they kept me up to speed with what was going on. Thank all of you for treating me so nice. Georgia

Great customer service, two days to complete, and quality workmanship.

Value for the money is hard for me to rate accurately. Materials used were very high quality. Workmanship was excellent. We loved working with Marisa was a pleasure. She was so knowledgeable and professional. Others might do the job for less but I would guess corners would be cut or lower grade materials used. Da Bella crew was so well-trained and efficient. They were careful to apply flashing in all places needed.

I love the communication DaBella has been giving for my windows and siding project! Everything should begin to start installing within the weeks coming. I highly recommend Dabella for any project you need done on your home!