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Coles Fine Flooring — San Diego

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

COLES IS YOUR PREMIER CARPET, FLOORING AND KITCHEN & BATH REMODELING DESTINATION and services all of San Diego County. Coles offers the largest in-stock selection of quality flooring in San Diego and is family owned and operated since 1947. You will get professional advice from our Designers, all qualified Flooring Specialists. Our installation craftsmen are highly trained and experienced so you know that your floor is installed by a reliable, highly skilled craftsmen and is backed by a company committed to customer service. Coles is also a complete Design Build firm and offers Free Design consultations for our Kitchen and Bath Design and Remodeling department. Additional DBAs - Coles Carpets, Coles of La Jolla Inc.

Business highlights

77 years of trusted experience

Services we offer

Coles offers a huge selection of Quality Carpet, Hardwood, Tile & Stone, Laminate, Luxury Vinyl and Area Rugs with professional premium installation. Coles also offers free design consultations for Kitchen and Bath Remodeling and is a complete Design Build firm. Your project will be handled from concept to completion with the same expertise you've come to expect since 1947. You can also find a full selection of floor care products and Miele vacuums to protect your flooring investment.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.670 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
13%
3
7%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.5
punctuality
4.7
Showing 51-70 of 70 reviews

CHANH D.
04/2019
1.0
carpet installation
  + -1 more
It was ridiculous
Description of Work: Nobody contacted me.
Rating CategoryRating out of 5

Response from Coles Fine Flooring — San Diego
We are disappointed to see that you were not satisfied with some level of our service. We are very interested in uncovering what you were not happy with and if there is anything we can do to make up for it. Please call Lauren Coles, our sales manager, directly at 619-810-4459 so we can work to earn your trust and your business. Thank you.

Michael J.
05/2017
5.0
carpet installation, flooring contractor
  + 0 more
good, work done well
Description of Work: flooring: tile and carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,500

Response from Coles Fine Flooring — San Diego
Thank you for your review!

John D.
12/2016
4.0
flooring contractor
  + -1 more
unknown
Description of Work: I purchased flooring from them for a 2000 sq/ft condo. I also purchased carpeting as well, and used the installer that they recommended.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Margaret D.
12/2015
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Coles Fine Flooring — San Diego
We are so glad you are happy with your new carpet! Thank you for taking time to leave a review!

PEGGY D.
08/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: Purchased small amount of vinyl flooring. Excellent Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Coles Fine Flooring — San Diego
We are glad to hear you were happy with your recent experience at Coles. Thank you for taking time to leave a review!

Therese V.
05/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Installed carpeting in family room and hallway. It was very professionally done, all went smoothly .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Coles Fine Flooring — San Diego
We are so glad to hear that you are happy with your new carpet and installation. Thank you for taking time to leave a review!

Cheryl S.
04/2015
5.0
flooring contractor
  + -1 more
It was a good expierence.
Description of Work: They installed carpet in the upstairs of our home (about 650 sq feet)

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Coles Fine Flooring — San Diego
We are so glad to hear you were happy with your carpet buying and installation experience! We love to hear from happy customers, thank you for taking time to leave a review!

Othello L.
01/2015
3.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: sold us carpet

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$3,000

Response from Coles Fine Flooring — San Diego
We are disappointed that you are not completely satisfied with the service you received from us. We have attempted several calls to see what we can do to address any concerns you have. At this time, it appears you purchased carpet from us and we are holding it for you. It has not been picked up or contracted with us for installation. We spoke with your wife and she indicated she was very happy with our service and the carpet selection. We would like to have the opportunity to address any issues or concerns you have with the carpet or the service you received. Please contact Liz Hyma, our manager, or Dezarai in our customer service department at the San Diego location, 619-276-5140. We sincerely hope we can turn this around and provide you with an "A" level experience with Coles.

Dottie B.
08/2014
5.0
carpet installation, hardwood floor
  + 0 more
unknown
Description of Work: Coles installed new hardwood floors and carpet in my condo. I am very pleased with every stage of the project from sales, measurement, and installation. The designer offered a variety of suggestions and answered all of my questions. The installers were very good at evaluating how and when to pull out the old flooring, moving furniture and returning everything back. I selected a varied design for hardwoods with 6, 4, and 3 inch planks. I love the new baseboards also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$13,000

Response from Coles Fine Flooring — San Diego
We are very glad to hear how happy you are with your new hardwood floors! We strive for perfection with every sale and installation and we appreciate hearing your positive feedback. Thank you for taking time to leave a review!

Ann V.
06/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: They did a consult. I am not ready to purchase at this time

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Coles Fine Flooring — San Diego
Thank you for considering us for your project. We hope to hear from you when you are ready to proceed!

Steven S.
06/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: Installed flooring in my fathers house. I handled everything for him and Coles made that a simple process. The work was done fast without any issues. They showed up early and stayed late. The price was great for what I got.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Coles Fine Flooring — San Diego
We know how difficult finding the right flooring can be, and we are so glad to hear that we could make your experience just a little bit less stressful. Thank you for taking time to comment!

Bernard K.
04/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: Removed old carpet and installed new in guest bedroom. Very professional at the store in explaining product differences and helping us chose the right carpet and cushioning. Installers were punctual and efficient.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$825

Response from Coles Fine Flooring — San Diego
We are so happy to hear that your carpet buying experience went smoothly! From sale to installation, our only goal is to satisfy our customer! Thank you for taking time to leave a review!

SUSAN K.
03/2014
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: Stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dewayne B.
04/2013
3.0
carpet installation
  + -1 more
unknown
Description of Work: I did not use the services of Coles carpet
Rating CategoryRating out of 5
Yes, I recommend this pro

Clifford R.
12/2012
1.0
ceramic tile
  + -1 more
Horrible experience
Description of Work: Ordered tile. They told us 1-2 days and the order kept not coming. The Chula Vista store (where we ordered it) never answered the phone. While the owner claimed to be concerned when we went in, she did not follow up and get it to us. We wound up returning. I mentioned a possible negative Angies list review, but not even that made them call back.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


April B.
06/2010
2.0
carpet installation, flooring contractor
  + 0 more
See above
Description of Work: I was most interested in having carpeting & tilework for the bedroom/bathroom area floors. I picked samples and a representative came to advise and estimate cost. I was shocked by the prices, no offer was made to rethink them. The rep said she would reconsider flooring recommendations and get back to me. That was over a month ago and I have never heard. Must say this tepid interest in a considerable deal was underwhelming.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0


Response from Coles Fine Flooring — San Diego
Coles has been serving San Diego County since 1947, and we are committed to serving each and every customer to the best of our ability. Unfortunately, we are not always able to satisfy the budget constrictions of everyone. Please understand that we may not carry the cheapest flooring materials in town; but we do strive to offer our customers excellent values on a huge selection of high quality flooring and professional installation to back up our products. Only Coles can offer a One-Year satisfaction guarantee to make sure that our customers are fully satisfied with the products and services they were provided. As a company, we have always been committed to customer service and we will continue to do our best to provide excellent services to our valued customers.

SAM K.
10/2006
5.0
flooring contractor
  + -1 more
Coles performed a measurement, that was done in a very timely and professional manner. Two-man crew did the installation. They did an excellent job laying down a smoothing layer of thin plywood, so that the subsurface was fully even. Vinyl was installed perfectly and as requested with no seams.
Description of Work: Vinyl flooring installed in a bathroom remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JAKE E.
06/2006
1.0
carpet installation
  + -1 more
Salesperson lied to us. First, she gave us a quote over the phone. Then a week later, we went in to see her because we wanted it in writing. She put together the written quote, and said it included a special discount "available today only." Unbelievably, the quote was the same as we got over the phone a week earlier. To the dollar! Worse, she said, "I hate high pressure sales tactics, but my manager said we need a signature and deposit today to make this special discount work." We took our business elsewhere because we don't buy from liars.
Description of Work: Estimate for laminate, tile, and carpet purchase and installation.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
2.0

$6,000

Kathleen D.
05/2006
4.0
carpet installation
  + -1 more
I received good service at store from salesman. I got the carpet I liked on sale. They held the carpet for me until I could arrange a better time for installation. There was some miscommunication about the installation date and arrangements, which required multiple phone calls to resolve. Installation was fair to good. There was a lot of dust and small pieces of carpet left that required extensive vacuuming and hand pick up by owner. Several places where carpet threads were damaged in installation that show fairly easily.
Description of Work: I purchased carpet and provided padding and installation for entire 1700 sq. foot home (unoccupied). I had them remove all old carpet. They left several large sections of unused carpet neatly stored in garage.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$5,794

CARREE A.
06/2005
4.0
carpet installation
  + -1 more
GREAT SELECTION. HELPFUL SALESPEOPLE. DID NOT MEET ESTIMATED DELIVERY DATE. CARPET WAS 2 WEEKS LATE. BINDING WAS NOT AS EXPECTED. TOO NARROW, WOULD RE-SPECIFY DIFFERENTLY NEXT TIME.
Description of Work: AREA RUGS PURCHASED FOR DINING ROOM AND LIVING ROOM. BROADLOOM CARPETS BOUND INTO AREA RUGS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,500
    • 1
    • 2
    • 3(current)

Contact information

1170 W. Morena Blvd., San Diego, CA 92110

http://www.colesfineflooring.com/company/san-diego-la-jolla/

Service hours

Sunday:
10:00 AM - 5:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
673209

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Window Treatments

FAQ

Coles Fine Flooring — San Diego is currently rated 4.6 overall out of 5.

Sunday: 10:00 AM - 5:00 PM

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Coles Fine Flooring — San Diego accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Coles Fine Flooring — San Diego offers free project estimates.
Yes, Coles Fine Flooring — San Diego offers eco-friendly accreditations.
No, Coles Fine Flooring — San Diego does not offer a senior discount.
No, Coles Fine Flooring — San Diego does not offer emergency services.
Yes, Coles Fine Flooring — San Diego offers warranties.
Coles Fine Flooring — San Diego offers the following services: Coles offers a huge selection of Quality Carpet, Hardwood, Tile & Stone, Laminate, Luxury Vinyl and Area Rugs with professional premium installation. Coles also offers free design consultations for Kitchen and Bath Remodeling and is a complete Design Build firm. Your project will be handled from concept to completion with the same expertise you've come to expect since 1947. You can also find a full selection of floor care products and Miele vacuums to protect your flooring investment.

Contact information

1170 W. Morena Blvd., San Diego, CA 92110

http://www.colesfineflooring.com/company/san-diego-la-jolla/

Service hours

Sunday:
10:00 AM - 5:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM