Coastal Tree Care

Great, very nice crew, amazing process to bring down a VERY large tree with no damage to property (or crew!) We would definitely recommend Coastal Tree Care.

The treatment went very well. They do a good job and cleaned up very well. They could have used a little more detail in the trimming.

I think their estimate was cheaper than what I went with. But I didn't use them because the other person was available sooner.

Well, they were able to schedule quickly, showed up and did a very good job.

Wanted more of the tree cut back. Owner wanted more money to correct his mistake. Very disappointed.

Easy to schedule with the office, showed up on time and completed the work and clean up nicely. The tree was in a difficult place in the front of the house and care had to be taken to not damage a palm tree that was intertwined with some large branches. The tree trunk had to be ground by a portable grinder since it was in a poorly accessible area. It could not be entirely removed so it was ground down as close as possible to the ground level and a combination of oil and Roundup poured on the remaining ground stump - so far 6 months later no growth has shown up on the ground stump - they left some additional Roundup for me to reapply should growth ever appear. I was very pleased with all aspects of the removal and stump grinding and will use them in the future

Good luck getting them to show up! Setting up the appointment was convenient -- arborist viewed the tree on Google Earth to assess and provide a quote. I scheduled via email and was set...only to receive an email the week prior to the appointment letting me know that I've been rescheduled. No one reached out to see if the timing was convenient for me, just "here is your new time". I called and complained about the inconvenience as well as the lack of input on my schedule and was told that a crew member was out as was the office manager. Missy emphasized that it is their policy to reach out to customers on the rare event they needed to reschedule and that wasn't how they conducted business. I appreciated the explanation and rescheduled. Unfortunately, today I was contacted by Missy, the office manager, to let me know that once again I've been bumped and when did I want to reschedule. While Missy is polite, it doesn't make up for their capricious and unreliable behavior! I have no reason to believe that if I rescheduled Coastal Tree Care would honor the third appointment. Thank goodness I didn't prepay for their services!

went great. Mike is easy to work with, fair, always does great work and clean-up.

Joseph responded to request for estimate right away. He was the most knowledgeable about trees and gave a good estimate and time frame. Dan and Ulysses did a great job on all three trees. Even left the mulch for me.

They were very prompt at responding to our request for a quote. They showed up on time, completed the work quickly, and did an excellent job.

Joseph was courteous in scheduling and knowledgeable about tree removal and had competitive pricing. He also shifted his schedule when I needed to make a change, which we appreciated greatly. He and his team were timely, did a great job and cleaned up well. We were very happy with the service.

Arrived on time. Trimmed some palm branches on tall trees and cut down some dead palms. Cleaned up and took the dead branches away. It took a couple of hours

They are excellent. I really liked the tree trimming. Last time, I had a little bit of an issue with his remembering what we talked about. I bought a deal in fall. It was four hours with two guys to do trimming. I bought it in the fall. I have a big coral tree in the front yard. When I talked to him, I said I usually get that trimmed in January or February. He said that it would take more than those two guys. I had him come over and he gave some estimates for some small work in my yard. He was really busy at that time. He said, "Is there any hurry?" I said, "No. In fact, I would just wait and get everything done at one time." So he gave me a written estimate to get the big tree done in the front, at the regular price minus my 10% Angie's List, which was $700 minus $70, which was $630. I would, at the same time, just have them do the backyard work, which I had bought an Angie's List deal for - two guys for two hours each to trim the backyard stuff. He said, that way he wouldn't have to bring the chopper twice. I was fine with it and he was agreeable with me. He even sent me the plan on the internet. I call them up and they come in early February. He thought I should pay him $700 because he said, "No, you can't get two discounts." He had totally forgotten, even when I showed him, what he had sent me earlier. I didn't see it as two discounts. I saw, we had the Angie's List deal, which I had paid for ahead of time and was agreed to wait and just have that work done when he came for the tree. It was two different services that I agreed to do at the same time. He forgot it and he was a little bit nasty in insinuating that I was trying to get 10% off of a tree when I already had a discount and I didn't have a discount. I had a deal that we delayed in using. That's my only downside. I've used them before, they do a great job. I was a little shocked that he was not customer friendly. He had forgotten. I even sent a copy to them and I didn't hear one word back. So it's just a little bit of customer service stuff. Would I use them again? Yes, because it's the guy in the office that I had a problem with. The secretary in the office and the owner of the company. The guys that come out to my yard do great work and are always friendly and try to please. I felt that it was kind of unprofessional, not to honor what they said earlier. The guys themselves were professional.

The work itself was an 'A,' the amount was a 'B.'

They gave me an estimate. I said, "I either need you to trim it substantially or to cut it down, depending upon the situation of what you think." I was expecting to be there when they came. They came earlier than they said they were going to come. So I wasn't there to consult with them. Then they decided to do a minor trimming. Later, I ended up borrowing a chain saw from my friend and doing it myself. So I kind of wasted money in essence on that. The first quote was $450. After that, AT&T came and chopped down part of the tree because it was interfering with their lines. Then, I said, "Could I get a lower price?" They said, "No". After they did it, I called back and said, "You guys barely did anything. I wanted to be here," and they were like, "Oh we'll take $100 off." So they reduced it to $350. There was a miscommunication type thing. I'm not happy that I had to pay that much money and didn't get much for it. I would use them, but I'm also going to look at someone else.

It went pretty good. They knocked a few little saplings down in the process of taking down some bigger ones. But, it was a difficult job. It was not like they were totally careless, it was just an accident. They kind of lost track of some of the things that they needed to do. It was a big job with say eight things. They, sometimes would get from one part to the other and then they're like, "Oh, we forgot to do the stumps. So, we're going to come back and do those next time." They're not used to such large jobs. I did get another quote and it was pretty close. So, they were not the lowest, but they were close. It was a decent price. Overall, they were punctual.

Dan and his assistant did a great job working through the showers and wind. Trimmed three different species of trees without a problem. They were courteous and efficient, did exactly the work that was wanted and left after a good cleanup. We will use them again when needed. Rudy K.

Everything worked out great. Minimal collateral damage and the rather difficult job was completed on time and done very well.

These people are professional, courteous, friendly, and very good at their jobs. Joseph was great to work with. I felt at ease, and did not need to look over his shoulder, so to speak, and was really happy with the result. They trimmed a very old orange tree that is now thriving, and removed a dead tree for us, grinding out the trunk. My backyard is not very accessible, so they had to go to a lot of extra trouble to remove the branches and wood debris, but they did everything in a timely and skilled manner, and did not ask for any more money for the extra trouble they had to go through. I am sold. I cannot say enough good things about them, and would recommend them to anyone

Job well done. Thank you Joseph and Coastal Tree Care.

Everything done on schedule and with care.

He couldn’t even do one tree for the amount that I paid for the big deal. He was not capable of cutting down one tree in 4 hours. He just came and gave an estimate of thousands of dollars. I did not have any trouble with responsiveness. He was professional.

Great job! Showed up on time, finished on time, did great job, cleaned up any mess.

This is an update on our experience with Coastal Tree Care. We did write a letter to them with our complaint. The company replied right away. They apologized and sent us a refund check for the damages. Due to their professionalism we are upgrading our review to a "B".

Exemplary work, prompt, great communication. Will use again