Coast Water Conditioning & Plumbing

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On Friday, August 8, I called Coast Water Conditioning & Plumbing to set an appointment to get the filters changed on my reverse osmosis unit. I was delighted to get a 7:30- 8:30 appointment the following Monday morning. Come Monday, nobody shows up between 7:30 and 8:30, so at 9:00, I called them to find out what happened. (I stayed home from work for an hour and a half waiting for them to come.) The man I spoke with did confirm that I had an appointment on the books for that time slot. He told me they must be running late and would I like them to call me? I asked if they could help me figure out what was going on, and the man said "No" because they were simply a scheduling business. Wow! Nobody could tell me what was going on! He asked if I'd like to get a call later from the company and I said yes. Much later in the day (about 3:00 pm) I received a call from a lady named Rosie. She left a message stating that I must have the wrong company and that I really wanted Culligan and she gave me the number. I called back to try to get to the bottom of this odd situation and spoke with a different woman who, this time, could NOT find me on the schedule at all. When I explained my dismay with the poor business they were providing, she asked if I would like to have the owner call me back. I said yes. Rosie (not the owner) called again and did not have any explanation as to how they "lost" my appointment. She offered to send someone out the next day between 7:30 and 8:30, but I said no thank you. I couldn't afford to miss that much work when I wasn't convinced they would show up anyway. One other thing, their 800 # is not working. This really made me feel wary.

I called three different companies for estimates, and while Grant's estimate was the highest, I decided to go his company anyway. When I called, I received a prompt response, and all of my questions were answered. I wanted my current tap water tested, and I wanted a first-hand recommendation for the best reverse osmosis system for my situation. Grant was the only one who visited my house to see what I needed. On the day he visited, my tap water tested at over 600 total dissolved solids (TDS). I was pretty horrified and asked many questions for what needed to be done. Grant was very knowledgable and patient and answered all my questions. He saw my kitchen arrangement and suggested that he could even run a line to the refrigerator so that the ice maker would receive clean water. Then he showed me the options he could provide for systems, and for faucets. I was particularly happy with one system, the Pura, because I could easily change the filters myself, therefore avoiding additional service calls. He also offered to included a water meter that would allow me to monitor the effectiveness of the system over time. The other companies wanted to make annual or semi-annual visits to change the filters for me and obviously charge additional money. Based on the fact that Grant made a house visit, was very prompt, communicated well by email, provided options from which I could choose, made relevant suggestions, and supported my desire to be self-sufficient, I chose his company. By changing the filters myself, I determined that I would break even with the cost after three years and subsequently save money. Of course, Coast Water will be my first call with any problems that the system may develop over time. The system was installed quickly at my convenience. Not all parts were available for the extension to the refrigerator, but that was completed the following week with no prompting. The water meter delivered was tested and did not seem to be accurate, so it was returned. It took an extra call to have that delivered again, but that was a minor inconvenience. I've had no trouble with the system since installed.

Extremely well. They were courteous, knowledgable, and extremely responsive.

It went great! Grant (the owner) did everything he said he would, and gas followed up with me to be sure I am satisfied. Martin, the installer, was very courteous and did a thorough job.

We scheduled Coast Water to install a reverse osmosis system and remove the existing kitchen faucet that was leaking. Martin did a great job installing a new faucet and the reverse osmosis system. We now have great tasting water and a faucet that doesn't leak. Thanks to Martin for his friendly, professional install! (Note price listed is for installation service only.)

Hole in Hot Water Tank - water flowing over my floors. Called COAST WATER and they responded immediately - on Friday before Christmas. I had called other plumbers before COAST. All of the other plumbers said they would have to charge me double for late hours because it was Friday before the Holidays. Some plumbers said they could not get to me until after the Holidays. Fortunately, I remembered COAST WATER from having gotten a Water Softener System from them. COAST was, again, very helpful. I am grateful for their emergency service and their doing a thorough job with total clean-up after completion. And they did not gouge me because of weekend hours before Holiday!!!

Please see review under "services performed".

Coast Conditioning & Plumbing has a nice selection of different sized units to meet a variety of individual needs. Their offices were courteous and helpful - taking time to answer all of my questions without any pressure to buy their products. The Water Softener I chose, bought and Coast Conditioning installed - was done by appointment ON-TIME. The installation work was done quickly, neatly with total clean-up, and, the installer took time to familiarize me with the operation of my water softener. I highly recommend Coast Water Conditioning & Plumbing - In fact, I intend to use them for my next purchase of a HOT WATER TANK!

I had the pleasure of dealing with Ian Millar the salesman, Grant the owner and Martin the installer. All three were professional, personable and very informative as this was an important purchase for the health of my family. After investigating the sources of Southern California water and all the toxins that we receive from the tap water, I chose to get both a reverse osmosis for drinking and a water softener for showers, clothes washing and cooking. Another very important reason why I chose Coast Water Conditioning is that all of their quality products are made in the USA with an excellent guarantee/warranty. I would more than highly recommend Coast Water Conditioning with an A+++ rating. Thank you Coast Water... my family is so happy to stop drinking out of plastic bottles and our hair and skin is soft and our clothes are white again.