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Clear Expectations

4.7(
13
)

Pool and Spa Service, Fountains, Pool Sales Construction and Installation

About us

Additional DBA - Clear Expectations Inc.

Business highlights

18 years of trusted experience

Services we offer

New Pool Construction, Remodels, Repair, Upgrades and Weekly Pool and Spa Service.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.713 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
15%
3
0%
2
0%
1
15%
Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.4
Write a review
Showing 1-13 of 13 reviews
Michael R.
03/2016
4.0
pool cleaners
  + -1 more
unknown
Description of Work: Pool and spa service. they were great at the pool but stopped using them because they could not keep the spa clear.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
HELMAR B.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Change waterfall pump
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$115
JOHN S.
03/2015
5.0
fountains
  + -1 more
The service was very good. The guy was very prompt. He came out and did what he needed to do to get it going. He left the area all nice and clean.
Description of Work: I have a fountain and they came out and cleaned it, installed a new pump, and got it running.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Glenn E.
06/2014
5.0
pool cleaners
  + -1 more
it went extremely well.
Description of Work: They provided weekly pool cleaning and maitenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Tim S.
03/2014
5.0
pool cleaners
  + -1 more
They are 25% cheaper than the previous company, always show up and have maintained the pool well. The only complaint: I wanted them to fix the small electric pump on a fountain by the front door and they have never come by to do that. I'm assuming that was an oversight. Just reminded them and expect it will now be taken care of promptly.
Description of Work: Clear Expectations services my pool.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Erin H.
06/2013
5.0
pool cleaners
  + -1 more
We love them.
Description of Work: They clean our pool, spa, and fountain.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Korey M.
05/2013
5.0
pool cleaners
  + -1 more
They have great service and the price is competitive. I feel they went out of their way to help with issues pertaining to thepool.
Description of Work: They installed a salt water system and monthly pool maintenance.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
KRISTIN F.
10/2012
5.0
pool cleaners
  + -1 more
Very satisfied with service, communication, response time, and problem resolution Highly recommend! A++++
Description of Work: Matt and his technician troubleshot a myriad of issues we had with our pool's spill valve, and electrical programming issues. In less than one day he had identified and resolved our dilemmas. He even recommended a better design solution so the problem wouldn't re-occur.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$99
Jessica M.
08/2012
1.0
fountains, pool cleaners
  + 0 more
Thought after we'd met great, but they were all presentation and no show.
Description of Work: Angie's List: This is my second bad experience, and the contractors are less than professional as you can see from the trail of communication most recent at the top, noted below with Clear Expectations. Soon as he was asked a legitimate question about lack of service he bowed out.... Thank you, Jessica Senske----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Mike West mwest@clearexpectations.net3:56 PM (2 hours ago)to me, SavannahHi Jessica, Please accept this as our notice to terminate service at your property. Please disregard any invoices as we will void them on our end. I will advise Kevin, who you met, to not service any longer Thank YouMike WestClear Expectations------------------------------------------------------------------------------------------------------------------------------------------------------------------------ On Aug 22, 2012, at 3:48 PM, Jessica Senske less than jessica.senske@gmail.comgreater than wrote: The code is 3927 and I personally gave it to you when we first met. And if you hadn't heard from my assistant, why wouldn't you have approached me rather than waiting for me to question why the fountain looks horrible?Jessica------------------------------------------------------------------------------------------------------------------------------------------------------------------------------On Wed, Aug 22, 2012 at 6:28 AM, Mike West less than mwest@clearexpectations.netgreater than wrote: Hi Jessica, The gate code we have been given does not work. We have serviced the fountain by waiting for residents to go out the gate. We have reached out to your assistant several times and have not received the correct code. If we are unable to get the correct code we are not going to be able to service the fountain any longer. Thank You MIKE WESTOffice: (858) 202-0526 Fax: (858) 202-0177mwest@clearexpectations.net ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- From: Jessica Senske [mailto:jessica.senske@gmail.com] Sent: Tuesday, August 21, 2012 3:02 PMTo: Mike WestSubject: Re: Fountain at Trevi Villa Can you elaborate on the accessibility issues? There is a gate code. Also the fountain has been looking scummy and low on water, if any trips have been missed how many? Thanks, Jessica------------------------------------------------------------------------------------------------------------------------------------------------------------------------On Tue, Aug 21, 2012 at 7:58 AM, Mike West less than mwest@clearexpectations.netgreater than wrote: Hi Jessica, We are scheduled for Thursdays but I believe we have had several issues gaining access to the property. MIKE WESTOffice: (858) 202-0526 Fax: (858) 202-0177mwest@clearexpectations.net ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- From: Jessica Senske [mailto:jessica.senske@gmail.com] Sent: Monday, August 20, 2012 2:50 PMTo: mwest@clearexpectations.netSubject: Fountain at Trevi Villa Good Afternoon, What is the service schedule for Trevi Villa? Sincerely, Jessica Senske
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Response from Clear Expectations
Wow. This is very hard to read. As a company who prides themselves on customer service and providing exceptional service, it is hard to accept hearing the comments from such an unorganized and unprofessional company. We service hundreds of apartment communities throughout the county and have never dealt with such lack of communication and lack of organization. A few facts. On July 3rd we received an email saying our contract has been accepted to service a small fountain and they were ready for us to start on Friday, July 6th. Even without a contract and on vacation, I maintain communication and arrange for our general manager to meet at the property. For some reason, the person who posted these comments somehow believes she met with me, although I was out of town.. After requesting a contract on 3 separate occassions, we finally received a contract 3 weeks later on July 27th. The contract was accepted but just waiting for a signature from the person who posted on this site. This contract was in her hands at the end of May. Her assistant even responded to me, obviously frustrated, letting me know she was just waiting to receive it back. This should have been a red flag. The mistake we made was not walking away from the business at this time. We are then given an incorrect code to the property, as it had changed since the first meeting on Friday, July 6th. We then make several phone calls to the office and follow up with emails and are told by the assistant, who sent over the contract, that they do not have the new code. So on multiple occassions we wait for over 30 minutes for somebody to leave the building in an effort to service the fountain. During the 30 minutes of waiting, we actually call the office and nobody can help us. We are then asked why the fountain does not look good. Amazing. I then send an email saying we are going to terminate fountain service and that we are actually going to void the invoices (give a refund for all services) as we were not able to access the building and service the fountain properly. So at the end of the day, we over communicated, could not obtain a code to service the property and did not charge the association for any of our time we spent meeting at the property, waiting to get in gate, calling the office (over 4 hours) and we are accused of providing poor service. The reality is that we made 0 dollars and lost valuable time because the association could not figure out how to provide a code to access the property.
gale E.
07/2012
1.0
pool cleaners
  + -1 more
I made an appointment to get an estamate for weekly pool service and they did not show up or call me at all regarding the missed appointment.
Description of Work: NONE
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
harold M.
07/2012
4.0
pool cleaners
  + -1 more
They have done really well so far.
Description of Work: I have used Clear Expectations. They come out every week to maintain my pool.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
Felicity M.
03/2011
5.0
pool cleaners
  + -1 more
I asked Matt to lend his brain to a confounding water flow problem with a new koi pond that the very expensive landscape company that installed the system but couldn't fix in half dozen visits. It took Matt about 20 minutes to sort that out. What a hero. I'll be using Matt for anything and everything to do with my pool.
Description of Work: I get a weekly pool maintenance visit from Matt at Clear Expectations; chemical balancing, vacuuming, etc. In addition, I will be using Matt for servicing my cartridge filter and whatever else arises.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23
Megan M.
06/2010
5.0
pool cleaners
  + -1 more
Better than the best. I could not say enough good things about Clear Expectations and the company’s owner, Matt. We’ve had numerous contractors in and out since we moved into our new (35+ yrs old) house, and for the most part, we’ve not had really great experiences. Matt, however, really stood apart from the rest of the crowd. He is knowledgeable, professional, and clearly very enthusiastic about his business. (It definitely makes you feel more comfortable when you can tell someone really likes his job.) Our pool was clear in just about a day or so, and he left us enough chemicals to make sure we could keep it going until we had a chance to purchase supplies. He didn’t try to sell us on anything; he just gave us a very thorough, honest, well-articulated tour of our new pool system. He kept going even after it started raining on us! We're trying to handle the pool maintenance ourselves, but if we have any problems or if we need something, Matt will be the one we call to make sure we get an honest assessment of what needs to be done, and a fair price. Clear Expectations provides excellent service, and I recommend this company without hesitation.
Description of Work: We called Clear Expectations after the pool at the house we recently purchased turned green – we’d put off dealing with it because we weren’t sure how to work the filters and pumps, & there was a lot of obsolete equipment to wade through. Matt, the owner, came out at the end of the day and spent about 1 ½ hrs explaining how our system worked, basically teaching us how to care for our pool. The task was complicated by the tangle of unused pipes and equipment from old pumps and an old solar system that no longer worked that cluttered up the pool shed. No worries. Matt made sure we knew what was important and how to manage it. He also checked the chemical balance, added chlorine, and scrubbed the algae off of the pool surfaces (and made sure we understood everything he was doing and how to do it ourselves).
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85

    Contact information

    11315 Rancho Bernado Rd Ste 133, San Diego, CA 92127

    http://www.clearexpectations.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Fountains,
    Pool Sales Construction and Installation

    FAQ

    Clear Expectations is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Clear Expectations accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Clear Expectations offers free project estimates.
    No, Clear Expectations does not offer eco-friendly accreditations.
    No, Clear Expectations does not offer a senior discount.
    No, Clear Expectations does not offer emergency services.
    Yes, Clear Expectations offers warranties.
    Clear Expectations offers the following services: New Pool Construction, Remodels, Repair, Upgrades and Weekly Pool and Spa Service.

    Contact information

    11315 Rancho Bernado Rd Ste 133, San Diego, CA 92127

    http://www.clearexpectations.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM