Clear Concepts Window & Door

A picture is worth a thousand words! David Kind had only one thing in mind....to sell me windows with complete disregard for what I want! My fault as only after I stared in disbelief at the work done did I take the time to read all the one star reviews they have. He has done this before. That exposed brown wood between the windows .....completely unacceptable! That gap??? What a joke! Looks like work done by amateurs! Read ALL the reviews people!

Bryan came by at the appointed hour and carefully measured my windows and sliding glass door. I say "carefully" because that's not a universal trait of window installation estimators. Many of them take a "close enough" measurement until they know you're serious about buying from them. This seems to be a false economy because, in my opinion, it takes only a few extra seconds per window to get the measurement right...and then they don't have to make an additional trip, wasting their time and yours. So when it came to measuring the windows, Bryan was a stand-out! After the measurements were complete, Bryan took time to show me an example of his main line of windows and to sell me on the features and benefits. So far, so good! After that, I pointed out areas of concern that I had about some singular features of my home that might take a little custom work in order to complete a quality installation. Bryan spoke knowledgeably about how his installers would treat each individual area, easing my concerns. After all of my questions were answered, we parted amicably, with Bryan promising to have a quote to me within a couple of days. Weeks later I learned (and confirmed) that, though Bryan had emailed a quote to me, I never received it...and I never received his follow-up email either. Because I never got a chance to review his quote, I didn't hire him to replace my windows, but I'd certainly suggest that you should give Bryan a chance to bid on your project.

The owners of all the units of our seven unit condominium discussed replacing the windows throughout the building. Six owners agreed to have the windows replaced. As the President of the HOA, I obtained several estimates on replacing the windows, one was from Lowe's and several other window companies who advertise replacement windows. Pamela Michaud is the Sales Consultant for Clear Concepts Window and Door on Mission Gorge in San Diego. At our meeting she was prompt courteous and professional. We discuss what was need and the options that were available and she did an initial measurement of all the windows to be replaced. She supplied a quote within a matter of days and also discussed the sale special of triple pane replacement windows for the price of double pane, a great deal. Sharing all this information with all the owners who were interested and it was decided to use Clear Concepts for the product and for the price of the sale special. As we worked on the final contracts for each unit, Pamela was always available to discuss different option with me and continued to offer quotes for different options for several units including mine. She was extremely cooperative and very helpful. A final measuring was done and the windows were ready within several weeks. The actual installation of 23 windows, 3 sliding glass doors & 2 garden windows took three days. There was a crew of four young men who were also very professional, friendly and prompt. They were always courteous in answering my questions. They arrived each morning at the time they indicated and promptly went to work. I was present at all times to allow access to all the units and oversaw the entire project for the HOA. I much appreciated the installers courtesy and friendliness and thanks to Joe, Robert, Fabian and Daniel, as well as to Pamela and the office staff who assisted throughout. The price I noted is for my only my unit with four windows and a garden window; I do not feel it is appropriate to share other owners information regarding price, but all units were $2,000-$3500 per unit. I would recommend this company and their employee to the highest degree. I was personally impressed!!

The entire process went extremely well! Bryan King, owner of Clear Concepts, is a great person to do business with. Whenever I called he was either there to take the call or immediately called back. He was honest, new his business and helped me find a beautiful front entry door. I also wanted him to install some windows, but after the door was done he had a huge apartment project, so he helped me find another guy to do the window work. We did have a slight problem with the installation part of the door....handles installed a little uneven and the door needed extra sanding and stain in some areas but Bryan sent his guy back out in a timely manner and it was taken care of to our liking. I would definitely call Clear Concepts again because they are an A++++ company to work with!

I am very unhappy after purchasing windows from Clear Concepts. The windows are in and I can live with them. They aren’t how I ordered them, how they were explained, described, nor how the photos/brochure led me to believe they would look. I called and scheduled an appt. The salesperson, Pamela, met with me. She was the 2nd of 3 quotes. I started the day with no information about windows, so I was very pleased that all 3 of the sales people I met with were friendly, helpful and provided me with a lot of information. I really liked Pamela; she was friendly and seemed knowledgeable about windows. I started by explaining that the purpose of replacing my windows was that we hated the look of the window frame and the overall appearance and I pointed out the dry rotted wood in the sill. I said we thought we’d have to do a complete tear out and rebuild since we wanted to replace the wood around the window and had stucco guys standing by for as soon as the windows were done – I further explained I was flexible about what type of window I wanted. I liked the current casement style, but I wasn’t married to them. All 3 vendors, including Pamela, said “new construction” was unnecessary. Each provided me with suggestions on how to resolve my problems. In Pamela’s case she said that the casement windows would be really heavy and if I wanted to go with the casements, they could keep the window sill (with dry rot) but cover it with a slope adaptor which would protect it, but she recommended I consider going with the standard California sliding window style. She stated that would look nice and they would cut off the sill flush with the wall and then the “casing” (what I think of as a frame) would go around the edge of the window and look nice. She looked across the street and pointed out a house with the type of window she was explaining and said, “like that one”. I looked and I liked the look of that and said I would be willing to get rid of the sill. She grabbed brochures and samples from her car and wrote up my quote. She showed me how I could get a more elaborate casing around the window, but I didn’t want to go with anything too decorative, and chose to just have the simple casing/frame. We were also replacing a window in our bedroom with a standard single hung. After reviewing the quotes with my husband, we decided to go with Clear Concepts and Pamela’s recommendation of the sliders. In part, I went with Clear Concepts due to their low price. I usually do not select the lowest price because I believe you get what you pay for, but in this case, not only were they the lowest, but the second lowest bidder told me he couldn’t do the single hung the way we wanted in the bedroom, and I really felt like I connected with Pamela, which is important to me. Because the quotes were so much lower than expected, I called Pamela to let her know that we wanted to go with the windows as quoted, but also wanted to add our living room windows and asked if she could come back to measure those. Due to scheduling, she came on an evening that I wasn’t home, but met with my husband. It was our understanding, since we had already agreed on our other windows was that Pamela would measure and add on the cost of the living room windows. However, while she was there, they called me to ask about the design of the window for the bedrooms that we had already discussed. Apparently she hadn’t noted that on the quote, so I told them exactly what we wanted, which she and I had decided together during our first meeting. They then called again to ask if we wanted casing around the living room windows, which I did not. I had to take a day off work to meet with the person who was going to re-measure my windows. I didn’t know why they had to come and measure again. When the man came and measured the windows, he was done quickly. Later that night when we opened our bedroom window we found the screen on the window bent up so that it wouldn’t close right. We use our window every night and noticed that this was new. Worse, several days later, we found our living room window not only unlocked but OPEN. I take responsibility for not checking all of the windows after he left, but this is crazy. Who leaves someone’s window OPEN? I was told later that this was the owner of the company Three and a half weeks later I came home to find my new windows installed… and I cried. I pretty much saw the exact same look that we started with, with the exception my unique casement windows had been replaced by sliders. There was no frame/casing around the window. My DRY ROTTED sill was still there as was the ugly little wood pieces around the window. I was very upset. Even if we didn’t spend what we thought we would, I still want what I expected. I called and left a message for Pamela to call me in the morning. In the morning when she called, I explained the situation. She was kind on the telephone and calmed me down and said she was going to contact the owner to see what could be done, but that she would call me back in an hour. Four hours later I received a call from David, who identified himself as the owner’s son. I went through the story with him. He kept telling me that I didn’t order a casing. I erroneously called it a frame because being a window novice, that was how I think of it, but he set me straight and so I explained that yes, of course I ordered it with the casing. I had to tell the story several times before he finally said he would come and look to see what could be done. Then he wanted to come during the week. Since I work 80 miles from home, I couldn’t just meet him on my lunch hour, so now I was also asked to take more time off work. Finally he agreed to come by on Saturday morning. When he arrived on Saturday, he brought Pamela. The first part of the meeting was me saying she told me what I know she told me and she saying she never said any of the things she said. At one point, she told me that she said the neighbor’s window would be how it would look if we did new construction… what I had initially ASKED for and that she talked me out of by using them as an example. She also kept going on about how she was trying to save me money. I never asked her to give me the cheapest product out there. When I’m ready to buy, I want the best product for the money I can spend and I don’t need a salesperson to make that decision for me, but that opened my eyes because clearly her goal was to get me to the cheapest price as a carrot. It was bizarre and I was getting very upset after being told by a vendor that I was crazy and didn’t know what I was talking about. I’m not a stupid person and I do not appreciate being told I am. While I don’t know windows, I have worked in the construction industry. I’ve never experienced service this bad. I finally asked my husband to please handle the situation because I was not able to communicate with these people. In David’s defense, if my employee insisted something happened a certain way I would stand up for them and believe them over a stranger, however she either is very forgetful (my husband’s hospitable suggestion) or she is lying. Either way, I was insulted by these people. After I excused myself from the situation, she kept arguing and said my husband shouldn’t have signed the contract since he didn’t know what I wanted. The quote for those windows was done before she ever met him. All that changed were the windows added to the quote, which were done correctly, so what she said made ZERO sense. Perhaps, her quote should include more detail so she doesn’t forget what she is quoting. I noticed that when she wrote the final quote adding the new windows, there were NO details or breakdown, just a total price. I will require a very detailed quote for all future projects. Call that my error, for not requiring that to start with. David told my husband he thought they could use some pieces of framing to go around the window and cover the sill with a sill cover and he would go back and get some pieces together and bring them out to show us. We waited a week with NO WORD. My husband called David and THEN he put together photos and emailed them to us, being sure in his email to state that I hadn’t ordered a casing around the window and we would need to pay $350 for ths “fix”. We decided that we’d do it even though it leaves us stuck with windows that I did not ask for or want. When my husband told David we’d agree to that fix, but we didn’t feel we should be paying for them to fix something they did wrong, David told him that he had no authority to make those kinds of decisions. My husband asked to speak to his father, the owner, who agreed to fix it, but only after a diatribe on how it’s so expensive to do new construction to replace windows. Then they were too busy to do it. We were trying to get all of our construction done before the holidays, but my stucco team had to wait until after the windows were done so the stucco didn’t get done until after Christmas because then we were shuffled to the back of Clear Concept’s list. No one even ever called us to ask if we were happy with the end result. Overall, this was the worst experience I’ve had dealing with a construction company and I’ve worked in the construction industry in the past for many years. All parties were rude and/or inappropriate. The quote was poorly done, which seems like either laziness (not including all of the details) or a way for them to get out of problems that arise. We had considered going to small claims court on this, but it has been so distressing that I’m just going to live with it. I would never recommend this company and please keep in mind, you do get what you pay for.

Overall the experience was good. We got the windows we wanted and paid a reasonable price.

We intereviewed five window companies to select replacement windows and sliding patio doors for our condo. Clear Concepts was one of the companies we contacted for an estimate. I called to schedule an appointment and the person I scheduled with indicated the owner would be coming by to do the estimate. Our appointment was for Friday, July 1st at 4PM. I had to leave work early to make it home in time. At the appointed time we received a call from Pamela, who was not the owner, indicating that she was approximately an hour away stuck in traffic so we rescheduled for the next day at 11AM. She did arrive punctually on Saturday and was professionally dressed. She didn't seem very knowledgable about windows. We had a lot of trouble communicating with her. For example, I asked about the noice problem to see what she'd suggest. She suggested Ply Gem windows. I asked her about the thickness of the panes and I got a blank look. Eventually she was able to answer our questions. It seemed to be a matter of communication style. The appointment took a very long time! We did have to wait for an estimate, which was disappointing. She came out on Saturday and we received the estimate the following Wednesday. The price was the lowest estimate at $5610 for five windows and two doors in 1/8 and 3/16 glass for Pro Series 100 windows. Honestly, we just weren't comfortable that the process would go smoothly with Clear Concepts.

The service was very good as well as the price. There was a problem with the sliding glass door the handle needed to be replaced. They came out about 3 times before they were able to find the correct handle. They had charged my credit card without my authorization. I would hire them again, but be very cautious about payment.

WE WENT TO THE SHOWROOM WHERE THEY EXPLAINED THE ADVANTAGES OF THEIR PRODUCT AND THE DIFFERENT TYPES OF MATERIALS. ALSO EXPLAINED THE UTILITY REBATE PROGRAM AND THE ELIGIBILITY CRITERIA. WE COULD NOT DETECT THEIR PRESENCE AS ROOMS CLEAN AFTER WORK PERFORMED.