san diego's premier house cleaning service- Cleanology service all of san diego county - including Downtown, Nort park, South Park,Coronado, Normal Heights, Hill crest.
Business highlights
22 years of trusted experience
Services we offer
san Diego cleaning Services, san diego professional cleaning, san diego house cleaning, san diego janitor, san diego office cleaning, san diego maid service, san diego commercial cleaning, san diego apartment cleaners.
They were lovely and made sure we had the same team every week. We had a great relationship with them.
Description of Work: I had used their services several times to clean my home and did my move out cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Mike Z.
05/2013
3.0
house cleaning
+ -1 more
Phone call and estimate were great. Scheduling was great. On the day of work, I left a key under the mat for two ladies who were suppose to come at 8:30am to do the cleaning. Around lunch time, they called me to ask for permission to go a couple more hours and gave me an accurate estimate of the cost. I approved. So far so good. When I checked on the place later that night, there was a stain on the carpet that wasn't there when I lived there. The sun was kind of going down so the lighting wasn't so good, but everything else looked pretty good. I called on Monday and again, the service was excellent, and they scheduled another day to clean up the stain. After that I checked again under good lighting. The stain on the carpet was very very faint...but not completely clean. So very disappointing. Under the good light, I also noticed that the rest of the carpet (including stairs) were actually not that clean...almost like someone ran a bad vacuum over it, got the bigger debris that's easy to suck up, then called it quits. It looked pretty bad. In the end, I had to bring in my own vacuum to redo the whole carpeted area plus the stairs. So even though all other aspects of this transaction went very well, the actual quality of the cleaning was not good. So I cannot recommend. On another note, the tips and pictures on their Angie's List website are fantastic! Keep that up! And I hope they can improve the cleaning quality in the future too. Seemed like a good company. I wish them well.
Description of Work: After moving out, I called for a general house cleaning that covers vacuuming, mopping, counters, window sills, and appliances.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$220
Deiter H.
09/2012
3.0
house cleaning
+ -1 more
We've used them for about 2yrs cleaning approx every 3 weeks due to the price being fairly decent for a 2 bedroom 1000sq foot house. The cleaning staff is very nice but just does an ok job, nothing special. However they're always late, 1-2hrs. Whenever we called the dispatcher to find out there status he indicates they're still cleaning the previous house and will be there as soon as possible. The last two times we had to cancel as they we're running over two hours late. We mentioned to the dispatcher that this was unacceptable. He basically indicated that we could take our business else where, which we did.
Description of Work: General house cleaning, sweeping floors, mopping, cleaning bathroom
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$70
David R.
06/2012
4.0
house cleaning
+ -1 more
The entire experience went great.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Joe L.
06/2012
4.0
house cleaning
+ -1 more
They did a good job. I asked for an English speaking crew and they sent one. They didn't blow my socks off but overall they did a good job.
Description of Work: It was the first time cleaning so I knew it would be more expensive but then they quoted me a price of $90 every two weeks and I though that was reasonable.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$175
Steven H.
01/2012
3.0
house cleaning
+ -1 more
Overall, I think they are an average company.
Description of Work: I've had them clean my home a few different times.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Joe L.
01/2012
4.0
house cleaning
+ -1 more
Overall, I thought they were just average. Nothing really good or bad stood out. That being said, I thought their employees were trustworthy and I never worried about anything being stolen. We ended up discontinuing their service because their work wasn't as thorough as I would have like. For example, they didn't move items to clean behind them.
Description of Work: We used to use their housecleaning service on a monthly basis.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
siobhan A.
01/2012
4.0
house cleaning
+ -1 more
Two women cleaned for four hours, and I thought they worked fast. They were pretty thorough. However, I did feel like they cleaned around stuff. The major drawback was their price, which was expensive.
Description of Work: Cleanology cleaned my home once time this past summer.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$120
Reyx H.
01/2012
4.0
house cleaning
+ -1 more
I was happy with their service. The first pair of employees that came to my home was great. They helped me for the first four months of service, and they were always thorough and professional. However, there was noticeable degradation in service within the last two months when a different set of employees began working for me. I did mention my displeasure with their work to the office, and I appreciated how responsive they were my comments.
Description of Work: I used their service twice a month for about six months.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Grace O.
09/2011
5.0
house cleaning
+ -1 more
They are excellent. They were very efficient, prompt, and performed great work. I would recommend them to anyone!
Description of Work: Cleanology Housekeeping Referral Agency cleaned the entire interior of our home.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan F.
09/2011
4.0
house cleaning
+ -1 more
see above. went well for most part and i continue to use them biweekly.
Description of Work: I have cleaning staff clean my home (2 bedroom/1bath) every 2 weeks. They sweep and vacuum, do one wash (if left for them) and change bed sheets if new set provided. Basic cleaning, nothing flashy. I've used for 4 months now. First 3 times they set off my burglar alarm and/or did not reset it upon leaving. I spoke with manager about it and staff was retrained to set my alarm. Never a problem since. Still use them, beginning in March 2011.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
stella S.
06/2011
5.0
house cleaning
+ -1 more
Excellent service from beginning to end!
Description of Work: Housecleaning; bathrooms, vacuum, kitchen, dusting etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Mahitha P.
05/2011
2.0
house cleaning, floor cleaning
+ 0 more
On the day of the scheduled cleaning no one showed till 15 minutes past the appointment. I called up the customer care to see if the cleaning team was trying to figure out my address. Instead the guy over the phone tells me he will find out what was causing the delay. He later called me to tell that his cleaning team has some car trouble. No one even tried to call me to inform this, infact I had to call them to enquire to enquire about the delay. The customer service guy then asked me to wait until one more hour. Almost two hours passed and still no one showed up. Atlast I was asked to reschedule. Reschedule?? So that they make me wait the same way some other day and then waste my time. No way!
Description of Work: Clean condo
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
2.0
Ron B.
02/2011
4.0
house cleaning
+ -1 more
Cleanology assigned 2 people to clean my 2BR/2BA apartment bi-weekly. The one thing I really liked was the fact that I always saw the same 2 people ...unlike other services that switched people around. This allowed the girls to quickly understand my specific needs and how I liked things to be arranged. The cleaning job was excellent and they were very professional. I used them bi-weekly for 4 months until I moved to Austin, Texas.
Description of Work: general house cleaning, laundry
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Caroline M.
09/2010
4.0
house cleaning, floor cleaning
+ 0 more
I notified Israel the manager and he told me that they would pay to have my floor repaired. The estimates are $200 for a patch job and if that doesn't work then $1300 for a whole re-sand and re-finish. I haven't had the floor repaired yet, so I can't say for sure if Cleanology will actually come through and pay like they say they will, but I really hope they will do the honorable thing about my floor. What worries me the most is, what did they "clean" my house with? The reason I hired them was because of their so-called eco-friendly products, but these chemicals burnt a hole in my wood floors - and now my child is supposed to play on those floors? Also, they never once offered to refund my $190 that I paid for the sub-par cleaning service. They even had the audacity to ask if I wanted them to come back and re-clean the house?! They claimed that they could refer a different team to me, but if they don't check on their contractors, then I can't trust who they'd send next. After I wrote the previous report, the owner Paul Needleman called me asking for another chance to save Cleanology's repulation and re-clean our home. he assured me that they will cover the cost of fixing my floor and he told me that he had bought the company shortly before our incident and had since terminated of some of the worse cleaners. After much convincing, I decided to give them another chance. This time, he sent out his best team and they cleaned our home, free of charge, at our convenience on a Sunday afternoon. I checked their chemicals before they started and was pleased to see that they used all eco-friendly products, including dilute vinegar. This new team was very thorough and did a good job. They cleaned for 3 hours and left my home clean and undamaged. They were very friendly and easy to communicate with. I was very pleased with the results. I can say that I would now consider using Cleanology again, if I could get this same team again.
Description of Work: I hired Cleanology to clean my home using their "eco-friendly" products and to pay particular attention to cleaning my floors. I have a 1300 sq ft home (3 bedrooms, 2 baths) with mostly wood floors, but also some slate in a hallway and bathroom. It went horribly wrong. Two women showed up on time and proceeded to clean my home. They spent a lot more time than was originally quoted (it took 3 hours when I was told 90min to 2 hours tops) and I am not sure of all that they were doing. They only spent the last 10-15 minutes on the floors which was what I had particularly stressed I would like cleaned. When they were finished, the house looked clean, and it was tidy, but it was far from clean. As they were leaving, they picked up a bottle of their "eco-friendly cleaning product" that they had placed on the oak floor in my dining room, and it had leaked and left a burn mark on the wood floor! I pointed it out and one of the women frantically started scratching at the mark which only made it worse - now I have a ring in my floor that is part black burn mark and part gouged out wood. After they left I noticed that the slate tile had a nasty white film all over it - I panicked thinking it was the same burning chemical that they had ruined my wood floor with and immediately started mopping it up myself with a damp rag. Luckily the film came off relatively easily, but the rags were filthy indicating that the floor was not clean at all. I am not exactly sure what I paid them for.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Response from Cleanology
Thanks for the updated report. We appreciate the opportunity to address your concerns. Looking forward to a long relationship with you. Paul
Bernie D.
09/2010
4.0
house cleaning
+ -1 more
I asked them to clean everything except for one room downstairs. I wanted them to clean the front of the cabinets, the floor, to dust and vacuum. The service cost me around $100. Everything was very nice. It turned out that they didn’t do anything in the hallway. I didn’t know it until they left. Also they were a little late and billing was a little weird. I did feel that they were overpriced. I thought of using them again, but I was told not to by my friends because of the price. So, I will not use this company again.
Description of Work: I used Cleanology Housekeeping Referral Agency for cleaning downstairs, two months ago.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$100
Response from Cleanology
Please contact our office to discuss your question about costs. We are able to lower your costs if you go would like to arrange cleanings on an ongoing recurring basis. The price will be fixed for each cleaning. Please call our office to discuss. Paul
Karen N.
03/2010
3.0
house cleaning
+ -1 more
I've used the service bi-weekly since August. On several occasions I've had to contact them about poor cleaning of my hardwood floors and lack of proper dusting. Israel promised to talk to team and correct the problems and finally sent a new team. Although the cleaning was somewhat better with the new team, many areas are not dusted. For additional charge this last time I asked that they do the inside of the refrigerator. It was not done properly. When speaking with Israel, his last response was maybe I should seek another company to clean rather than trying to fix the problems.
Description of Work: Cleaned my condo, which is approximately 1200 square feet. Had them clean refrigerator as well.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
$100
RICHARD G.
12/2008
5.0
house cleaning
+ -1 more
Very pleased with the initial clean. We added the balcony to one weeks service for an extra charge and it was worth it - every surface was scrubbed, glass polished, chairs and tables cleaned and the floor was vacuumed, swept and washed. Fantastic.
Description of Work: Cleanology starts their regular service with a deep clean. They charge by the hour for this and the house truly sparkles after this cleaning. Then regularly scheduled service starts and is billed according to the size of the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
WILLIAM P.
01/2008
5.0
house cleaning
+ -1 more
We had an issue with a scratch on a refrigerator. The owner herself came out to the rental to check it out. She hired an appliance man to come out to make the repairs and it looks brand new again.
Description of Work: One time clean. I have also used them for several rentals as well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Ted C.
09/2007
2.0
house cleaning
+ -1 more
We let them come a total of three times to do the work. We wanted to give them a chance to redeem themselves since they were on Angie's List with a high rating. Finally, we had to let them go because the price was way too high and they just weren't good. They were not thorough and things needed to be done better than they were.
Description of Work: They came every two weeks to clean our 1500 square foot home. This included sweeping, mopping, dusting and other general light house cleaning.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$85
Response from Cleanology
CLEANOLOGY FOLLOWS UP WITH ALL NEW AND CONTINUED SERVICES. THIS IS NOT A TYPICAL RESPONSE FROM ANY OF OUR VALUED CLIENTS AS CLEANOLOGY HAS DEVELOPED A STRONG REPUTATION FOR BEING DEPENDABLE AND TRUSTWORTHY. WE STRIVE TO PROVIDE EXCELLENT SERVICE AS DESCRIBED IN OUR NUMEROUS TESTIMONIALS.
David P.
10/2006
5.0
house cleaning
+ -1 more
Christine came ahead of time to see what our needs were and reviewed all our choices for routine and special cleaning services. Received a reminder e-mail the day before. On the appointed day, they arrived on time with two people. Quick, thorough cleaning and dusting, vacuuming including bathroom (1 1/2), kitchen/appliances, hard wood floors, area rugs. On-site supervisor checked with us after and Christine contacted us by e-mail to confirm future arrangements.
Description of Work: Complete cleaning of our loft apartment, 1300 sq ft.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Carpet Cleaning
FAQ
Cleanology is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Cleanology accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Cleanology does not offer free project estimates.
Cleanology offers the following services: san Diego cleaning Services, san diego professional cleaning, san diego house cleaning, san diego janitor, san diego office cleaning, san diego maid service, san diego commercial cleaning, san diego apartment cleaners.