CASUAL DINING & BAR STOOLS

This is a fun out of the way place. Great atmosphere, great music and great prices on drinks. Fun crowd and the servers are fast. Live music on Sunday. They have some nice craft beer offerings.

BUYER BEWARE! Any item you purchase here is non refundable. I was not informed of this when we purchased two barstools for a total of $300. They will not allow me to return a set of barstools purchased 7 days ago. Long enough to remove them from the box and place at bar to see how they look. I might add there are no tools required, no nuts or bolts, just simply placing two pieces together. It's not like we could damage them under these circumstances These were not a special order and although we liked them, they are too small for a normal size bar. They are very short and seats are very tiny for my husband who is very thin. I contacted the store and the salesman got on the phone. He asked what the problem was and I explained they were too small. Then he asked me if we took them out of the box. Of course, how else would I know they are too small? He told me that any furniture taken out of the box is considered used and they don't take used furniture back. These are inexpensive barstools for crying out loud. I asked for the manager and the salesman came back on the phone to tell me that the manager was busy but said if I bring them in, he would "inspect" them and issue a store credit. Refusing to refund $300 on an item they stock is apparently more important than their reputation. Unless you love the merchandise and never plan to return something, don't buy anything at this business.

Our experience buying a table and chairs at Casual Dining and Barstools (7340 Miramar Rd #110, San Diego, CA?) was anything but casual. When friends come into our house and comment on the table that we purchased from Casual Dining and Barstools, the first thing we say is that we would never do business with this company again. The main reason is due to a lack of responsibility and integrity on the company?s part. When we came into the store on the 4th of July weekend to purchase a table and 8 chairs there were two sales people, John and Mark, and no other customers. Mark had been with the company for a myriad of years and seemed much more reliable than John. He advised us not to get a cherry table because we have kids and directed us to the Bermex Company. In fact, we cued off many of his suggestions since this was his bailiwick. We spent well over an hour discussing color, type of wood, style and size. The two main advantages of being in the store was that we could look at, touch and point to everything that we wanted and secondly, we could ?count? on the expertise and experience of the experts and sales people who were intimately familiar with every aspect of the industry and the inventory. We were especially excited about the chairs we selected. Mark was the one who pointed out what a difference the lumbar curve in the bar stool chairs made in posture and comfort. I was not a big fan of the look, until I sat in it and felt the difference. Mark went through the book, wrote the order down and asked us to verify that it was all right and sign it. It was past closing time, at this point, and Mark and John were ready to go home. He showed us a picture of the chair in a book and said it will be like this ?but it will have the lumbar curve you like, just like the one you sat in?. Verbally he confirmed that was it and we signed. As the furniture was delivered a few weeks later, I tried to tell the deliverymen that there had been a mistake on the chairs. I could instantly tell that they did not have the supportive lumbar curve that we agreed upon. My husband went in to talk with John and Mark. Upon first discussing the issue, they ?remembered? and pointed out that the SKU number matched up with the chairs that were delivered. My husband explained that while that might be the case, the chairs clearly did not have the lumbar curve that MARK had pointed out and advised that we get. We then called Mark, they checked the SKU numbers and apparently, Mark had written down the wrong number. As we pressed the issue, the tactic clearly shifted and all of a sudden, neither John nor Mark could remember talking about the chairs or our family or placing that particular order. When it came down to money, his mistake had to come out of our pocket! He knew the chair we wanted and we know he wrote the order down incorrectly. However, we did not catch it until we saw the chair. There was little concern over customer satisfaction or doing a job well. We spent over $4000 for 8 chairs and relied on the expertise and experience of the professionals to ensure that we would get a product we would be satisfied with. I would not do business with this company again! Nor would I recommend them to anyone else. In fact, I strongly recommend against going to this company if you are looking for furniture. When two sales associates are too incompetent to write the order down correctly, and then pass the mistake on to the customer that is bad business. Proceed with caution if you do business with this company and do not assume they are doing their job right. Any mistakes made will come out of your pocket.