Bill Howe Plumbing, Heating & Air Conditioning Inc

He was very nice about it.

Always great.

I was a satisfied customer

Prompt and very professional.

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Very well.

Called at 8:30, when pipe broke. They arrived by 11:25 and repair was done before noon. Good work, competent crew. Clean, professional and well equipped.

Great job. Showed up on time and fixed the problem in under 30 mins.

Effective, professional, on-time, billed as quoted. Particularly pleased given work done on Christmas Eve.

ARRIVED ON TIME, VERY COURTEOUS, COMPLETED WORK IN A TIMELY MANNER, AND COST WAS QUITE REASONABLE. WHEN I SUGGESTED THE MAINLINE MIGHT NEED TO BE CLEANED TOO, HE SAID HE SAW NO EVIDENCE OF THAT, BUT SAID THEY WOULD COME OUT AT NO CHARGE IF WE HAD ANY PROBLEMS WITH THE MAINLINE IN THE NEXT 30 DAYS.

ARRIVED ON TIME AND QUICKLY ACCOMPLISHED TASK

THIS JOB REQUIRED SOME IMPROVISING BECAUSE THE PLUMBER WAS NOT DEALING WITH YOUR TYPICAL CONSTRUCTED 2X4 WALL. I WAS VERY IMPRESSED WITH THE END PRODUCT OF THE INSTALLATION AND AS A RESULT I HAVE HIRED THE SAME COMPANY AGAIN FOR AN ADDITIONAL JOB AND I HAVE RECOMMENDED THEM TO OTHERS. THEY ALSO OFFER A SPECIAL REDUCED RATE TO PEOPLE WITH RENTAL PROPERTIES

THE TWO MEN SENT WERE HARD WORKING AND EFFICIENT. THEY DID A GOOD JOB OF CLEANING UP WHEN DONE.

ARRIVED IN THE 3 HOUR WINDOW. NICE, POLITE, KNOWLEDGEABLE. DID CLEAR THE LINE IN FIRST 10 MINUTES. I DID NOT ASK FOR IT, DIDN'T THINK OF IT UNTIL THEY LEFT, BUT I PAID FOR THEM TO RUN THE SNAKE 100 FEET AND THEY ONLY NEEDED TO GO APPROX. 20', PULLED IT OUT AND IT WAS DONE. PAID $77...AS QUOTED.

THEY WERE VERY PROFESSIONAL AND RELIABLE AND THEY CAME OUT WHEN THEY SAID THEY WOULD. THIS IS A GOOD PLUMBING COMPANY TO WORK WITH EVEN THOUGH IT WASN'T A BIG JOB.

WE ARE EXTREMELY HAPPY WITH THE SERVICE. THEY WERE VERY TIMELY IN RESPONDING TO OUR NEEDS. VERY PROFESSIONAL, AND THE PRICE WAS VERY AFFORDABLE. MOST OF ALL, VERY COOPERATIVE WHEN WE NEEDED THEIR ASSISTANCE IN OBTAINING A REIMBURSEMENT FROM THE CITY.

MARK A. RESPONDED PROMPTLY, BUT ESTIMATE ($17,500) WASN'T PROVIDED UNTIL TWO DAYS LATER. GAVE ESTIMATE WITH NO DETAILS, BUT VERBALLY SAID WATER HEATER PORTION WOULD BE $6,500 EA. DUE TO INSURANCE CLAIM, COST DETAILS WERE NECESSARY WHICH WERE SPECIFIC TO FIRE. DRYWALL AND ROOF REPAIRS WERE HELD UP BECAUSE OF BILL HOWE PLUMBING'S FAILURE TO FILE FOR PERMIT. AFTER TWO WEEKS, COST DETAILS PROVIDED SAID ''ABOUT 75% OF BILL WAS DUE TO FIRE'' -INADEQUATE FOR INSURANCE CLAIM. WHEN MATERIAL COSTS WERE FINALLY GIVEN (FOR FIRE ONLY), WATER HEATERS WERE VALUED AT $3,827. PLUMBERS ADJUSTED HOURLY RATE TO $277.52 TO COMPENSATE SO CHARGES WOULD REMAIN AT $17,500. BILL HOWE WAS CALLED FOR EMERGENCY REPAIRS ALL DONE DURING NORMAL WORK HOURS. THEY TOOK ADVANTAGE OF EMERGENCY SITUATION, INFLATED THEIR LABOR RATE (PROBABLY BECAUSE THEY ASSUMED THE ASSOCIATION WOULD BE REIMBURSED THROUGH INSURANCE CLAIM). LEARN FROM US... GET LABOR RATES AND MATERIAL CHARGE DETAILS IN WRITTEN ESTIMATES BEFORE STARTING JOB!

EACH TIME, THE PLUMBER WAS RIGHT ON TIME, AND DID A VERY QUICK JOB OF THINGS. THEY WERE VERY FRIENDLY, COMPETENT, AND HELPFUL. THEY ARE ALSO VERY REASONABLY PRICED FOR THE AMOUNT OF WORK THAT THEY DO!

I LIKE THEIR PUNCTUALITY AND THAT THEY ARE RESPONSIVE, BUT I'VE HAD TROUBLE WITH THEM SENDING OUT INEXPERIENCED PLUMBERS WHO DON'T SEEM TO KNOW WHAT THEY'RE DOING.

THE PLUMBER WAS 2 HRS LATE, BUT APOLOGIZED FOR THAT. THE DOWNSTAIRS TOILET WAS LEAKING OVER THE FLOOR, AND HE FIXED THAT COMPLETELY. THE UPSTAIRS TOILET STILL STICKS AND WILL CONTINUE FILLING.

THE PLUMBER RETURNED FOUR TIMES TO MAKE SURE I HAD THE RIGHT PARTS AND THE TOILET WAS WORKING PROPERLY.

THEY WERE COURTEOUS AND HELPFUL. I HAD PURCHASED A DOUBLE-VENTED WALL FURNACE ONLY TO FIND OUT WHEN THEY ARRIVED TO INSTALL, IT THAT STATE LAW PROHIBITS A WALL FURNACE IN A BEDROOM. THEY WERE WILLING TO RESCHEDULE THE INSTALL FOR ANOTHER DAY WITHOUT AN ADDITIONAL CHARGE! I WAS NOT ABLE TO BE PRESENT FOR THE INSTALL (I CAME DOWN WITH BRONCHIAL PNEUMONIA), AND LET THEM GO AHEAD AND DO THE JOB WITHOUT MY PRESENCE. THEY HAD TO CUT THROUGH THE DRYWALL AND VENT, AND THROUGH THE ROOF. I WAS DELIGHTED TO FIND THE JOB DONE NEATLY, THE FLOOR FURNACE HAULED AWAY, AND A PIECE OF PLYWOOD LEFT FOR MY USE IN CLOSING UP THE HOLE IN THE FLOOR. EXCELLENT SERVICE AND EXPERTISE.

THIS COMPANY WAS DISHONEST IN THE HOURLY RATE. THEY MISREPRESENTED THE PRICE OVER THE PHONE FOR A SPECIFIC JOB OF FIXING A GAS LEAK UNDER A HOUSE AT $80 PER HOUR. WHEN THE PLUMBER ARRIVED, THE SAME JOB WAS QUOTED AT $125 PER HOUR AND THE TENANTS OF THE HOUSE WERE PRESSURED INTO SIGNING FOR THE WORK TO BE DONE EVEN THOUGH SPECIFIC INSTRUCTIONS HAD BEEN GIVEN THAT ONLY THE TENANTS WOULD BE PRESENT AT THE JOB AND THAT ONLY $80 PER HOUR WAS AUTHORIZED. THE PIPE TO BE FIXED WAS SIMPLY CAPPED OFF WITH AN ADDITIONAL QUOTE OF $775 TO FIX A 9' SECTION. TOTAL COST FOR CAPPING PIPE AND REPAIR OF 3 LEAKS IN BACK OF HOUSE WAS $460, $180 MORE THAN PRICE @ $80 PER HOUR. THE COMPANY REP WOULD NOT HONOR VERBAL QUOTE, BUT DID OFFER TO SPLIT THE DIFFERENCE. RATHER THAN GO TO COURT I AGREED TO PAY THE ADDITIONAL $90. FINAL RESULT, PAID $350 TO HAVE A LEAK CAPPED, BUT NOT FIXED.

SHOWED UP ON TIME AND DID QUALITY WORK. THE PLUMBER THAT SHOWED UP WAS VERY NICE AND OFFERED SOME GOOD SUGGESTIONS REGARDING REPLACING THE EXISTING FAUCETS. HE ALSO DID VERY CLEAN WORK.