Bay Park Moving

We estimate that we incurred $8,000 worth of damage to our property due to negligence and lack of care for our possessions. The packing team did not use all provided moving blankets and as a result fragile furniture pieces were wrapped in plastic shrink wrap and completely unprotected in the move. Fragile items were stacked on top of each other in the pod. We had some nice things too, including vintage record cabinets, Maiden Home bedframe and dining table, west elm dining chairs, etc. and were heartbroken to see the damage. As part of the combined agreement for moving services and freight bill, we were entitled to 60 cents/lb/article to cover losses or damages. This was not honored by the company. All we were asking for was to receive what was owed to us under the terms of the agreement ($582.60) and we received nothing. The company provided no response whatsoever.

Perfect. Eric Clegg and two other men moved my furniture from one apartment to another. They went directly to work. Covered all in plastic and loaded the truck. They were efficient and finished the move perfectly. Great timing and price. Thank you to Storage West in Rancho Bernardo for recommending this company.

Unfortunately I’d have to give them a very bad review due to the fact that they damaged the floors and my TV in a professional moving and the owner Doug has not taken responsibility to make right with what his team has damage they also make you feel like you have to tip them even though you’re not as happy with their service

They provided an excellent service. Their customer service is excellent. The guys are conscientious and clean and are very careful.

I had a very good experience with company.

These guys are rockstars! They tore down and reassembled all 3 beds perfectly. They also moved our hanging clothes to save me some packing time. They didn't charge me a fee when I needed to reschedule due to escrow delays. I will definitely use them again.

The estimate was done in person. The actual cost is based on actual time spent. It was 2/3 of the estimate. The crew arrived on time and were very agreeable and professional. My 1 bedroom condo was packed, moved a mile away and unpacked in 3 hours. Very pleased with the entire process and company.

Would hair again. Great movers and team - it is may and did not realize this review was pending from Oct 2016.

It went smoothly and without one single hitch. Doug Hackley and the Bay Park Moving crew were fantastic. They were fast, efficient, friendly and made what could have been a stressful day anything but stressful. I would use them again as well as recommend them to others.

Accurate estimate with upper limit built in. Team showed up on time, got right to work, and kept up a good pace until they finished. Quiet guys, very focused. No damage of consequence. The cash only policy was (and still is) a bit unnerving for several reasons, but I'd use them again for this type of move. Since this was a short move, much of the loose, breakable stuff was moved prior to their arrival, but I am confident they would have done well with that, too. Recommending to two co-workers today.

This is the 2nd time Bay Park has moved us. We contacted them 5 weeks before the move. Doug came out and gave us a fair estimate that we accepted. On the 21st of September 5 men and 3 trucks arrived promptly at our home. They got to work immediately. Fast, efficient, cooperative and friendly are all good adjectives to describe them. They drove the trucks to our new home and unloaded them in the same manner. They had to remove a refrigerator door, a front door and lift a refrigerator over a kitchen counter. Besides that we have a safe that weighs a lot. All of this was moved without a quibble. They finished ahead of schedule so our actual payment was much lower than the estimate. We were able to generously tip each mover and still have some cash in hand. I hope I never move again but if I do Bay Park will definitely be my choice of movers.

Overall they did a fantastic job. The men they sent - Victor and Michael have been a team for a long time and are extremely strong and work really well together. You could tell they've got it down - their communication was succinct and they had a system for everything. The furniture they moved was very bulky and heavy - Italian, solid wood furniture and they had to get it up a flight of stairs. They protected my furniture and my home every step of the way.

Scheduling went very smoothly - it was always easy to get them on the phone and they always showed up when they were supposed to. The actual moving work was done quickly and correctly. They listened carefully when I had requests and put everything in the right place. I thought the price was very fair. I would certainly use them again and will recommend them to anyone looking for movers in the SD area.

Although Bay Park Moving was very responsive in providing an estimate and even came over during a weekend to do the estimate, the negotiation process did not go well. I received the initial quote and contacted the company to see if the quote could be amended because I wanted the flexibility of moving some boxes rather than furniture only (which was specified in the initial quote). The person wanted me to specify exactly how many boxes they had to move and he threw out a random number. When I couldn't specify the exact number of boxes to be moved he began to be short and condescending saying I don't understand. Although the issue could have been easily worked out, I decided it was better off to not go with this company because if they are argumentative/condescending during the estimate process and trying to nickel and dime the move, I could only imagine how moving day will go. As a military family, moving a normal part of life, and each time is no less daunting. If someone is hired to move your personal property you'd want to know you can trust them. Unfortunately, starting off arguing with a customer the first time they ask you a question does not warrant my patronage.

Doug was extremely responsive and punctual. He was very professional to work with and also gave me a reasonable price. His movers were very careful with our belongings and also very careful of both our old property and our new one. They didn't scratch or break anything and got everything packed, labeled and put into the correct rooms politely and efficiently.

We obviously were unable to schedule any move with them since they hung up on us.

They gave an estimate a few weeks before the move. Had a good talk about how to keep costs down. On the day of the move they arrived on time, had excellent moving equipment and professional movers. They were courteous and careful and let us know everything that was going on. The entire process was only 2 hours! They had estimated it would be 4 or 5 hours but we had moved smaller stuff on our own earlier in the week. To our pleasant surprise, they only charged for the time they were working. We felt guilty that the job was so small but they were gracious and more than fair. They only charged for what they did.....they didn't have a minimum. Can't say enough good things about them. Highly recommend. Good, honest, professional and easy to work with. 5 stars!

They were excellent! It wasn't a big thing. It was supposed to rain that day and we haven't had rain in ages. The guy showed up right on time, there were 4 of them and they hurried and they have done everything before the rain started. I think it rained from 10:30 or 11 o'clock on for the rest of the day. The price was much less than the estimate. I like their timeliness, the cost, and their cooperation. I thought there was going to be a room for a set of dressers upstairs, but there wasn't so they brought them back down. John forgot his chair that he was supposed to get because he was up there and I was down here and they went back out and got them. I was very pleased with them. You hear some horrible things about moving, but we didn't have any of that.

Everything was packed and moved with care. They were very fast and efficient while still being extremely careful. I would definitely recommend them.

It was excellent. They were reasonably priced. They worked quickly. They were very courteous and friendly and did their work in a professional matter.

We have hired several different moving companies over the years, and Bay Park Movers has been the best one yet. Compared to our last two moving experiences, the cost of moving was actually lower. We were scheduled to move everything last Friday; however, rain was forecast. Bay Park Movers called us 2 days before and had looked at the weather forecast for the week and asked if we'd like to move on Wednesday instead, to avoid moving in the rain. They were on time, courteous, and professional. Each member of the crew introduced themselves, and asked which pieces of furniture should stay (we split our move into two days because of the weather). I showed them around the house and they immediately got started. The finished the first part of the move by 5 p.m. By mid-day on Friday, our second move was complete. All of our furniture arrived in the same condition as it was when it left the house. The movers asked us where everything should go, patiently and painstakingly reassembled antique furniture, and moved a heavy treadmill up the staircase without touching the walls once.They even moved our large potted plants. I was impressed with the training and professionalism of the crew. I highly recommend them.

A team of 4 movers arrived right on time. They introduced themselves and started work, not a moment of down time. I have a lot of very heavy furniture and it was moved efficiently and safely. They pointed out pre-existing scratches on some pieces but did not over state it. I didn't have to empty clothes from drawers because they shrink wrapped everything. When there was a question about anything they asked and we agreed on the the answer. A couple of times I asked them to move a piece from where I had originally had it placed. They did this without complaint and no additional charge although the contract did state that furniture would be placed once. After the move was complete I was pleasantly surprised to see it was actually under the original estimate.

Doug came out and provided an estimate that was very close to another provider we interviewed from Angie's List. Bay Park Moving got the job because Doug was awesome, assuring us that we didn't have to empty our dressers in order to move. Not only that, but they provided a great price! On the day of the move, we had three wonderful guys come out and load our stuff up so quickly that it made my head spin! It took 2 trips to get all of our junk, but they not only did the job well, they came in UNDER budget! We moved into a new house, and when Victor and his crew left, it still looked new! They were super careful about not bumping into the walls, and nothing was damaged in the move. Almost everything was put in the right room, and we didn't mind the ones that weren't since some goofs are to be expected from even the best of movers. At the end of the day, the guys gave us hugs when they said goodbye, and I was really touched by that. I'd HIGHLY recommend them to anyone who needs a reliable, friendly, professional moving company!

The most positive thing I can say is that they were punctual. They showed up on time and were completed in less than 3 hours. They charged me for 4 hours, however, which was not right, but I did not dispute it. They were so careless and unconcerned with the condition of my posessions, I just wanted them gone! I did not move several items from my old condo, including my sofa, coffee table, t.v., or easy chair, so they had a less-than-normal 3-bedroom load to move. One bedroom had only a futon in it and nothing else. Because they had a light load and extra time, they could have slowed down and been more careful, but they refused. From the moment they arrived, their only goal was to finish as soon as possible. The entire move felt like a race with a stopwatch. Several times I saw them rushing so fast that they damaged some items. I yelled at them twice to slow down and once to stop, but I was completely ignored. I have a long wall unit that looks like it might come apart in sections, but it does not. It is all one piece and it is very lightweight. Instead of asking me if it comes apart, or checking it out, one of their workers just started ripping it apart! That is when I yelled to stop. The piece is damaged where he tried to rip it apart, but I did not bother to complain about it as it is an inexpensive piece. However, when we arrived at my new condo in San Carlos, I was very concerned as I noticed them bumping into walls with furniture like complete amateurs. If they had slowed down even a small amount, they could have adjusted their direction and not bumped into walls and left scratches and scrapes as they did. Again, I told them to slow down when I saw them scrape into my bar area a take a piece of the wood counter top out. Again they just shrugged and ignored me and kept up the same fast pace as if they were racing. I am leaving out many of the items they damaged or broke, due to space constraints here. After the move was completed, I complained to the owner and described much of the damage, although I didnt men tion everything that I discovered in the next few days. The owner sent his handyman to do touch up paint on my walls where they bumped into it. I was pleased that he did this and that is why I did not grade them an "F" which was what the movers deserved. The handyman came a few days later and painted where I showed him the damage. However, he only had paint that I provided, so he was not able to fill in where there was wood missing that had been scraped off.I pointed out the gouge in the interior side of my garage door and the handyman filled it with an insulation filler but it left an ugly spot that was obviously repaired. It is only a temporary fix and not meant to be permanent. While the handyman was present, I took several photos of the damage, and emailed them to the owner of Bay Park Movers. I took the photos so that the owner could know the terrible job his men did and train them properly. I only asked for two items to be replaced: one is my outdoor patio umbrella which they managed to tear in two places, and also to send a garage dooor company to replace the one panel where it was gouged. The patio umbrella cost $35 to replace, as I priced it at the store where I orginally bought it. The garage door repair should not be less than $100. I emailed approximately 6 photos to the owner to show him the damage,and I heard nothing. After 3 attempts to contact the owner, he finally sent me an email accusing me of committing insurance fraud! I dont know how this is possible since I have never filled out any insurance forms or filed a claim. I did invite the owner to come have a look for himself, but my invitation was also ignored. Is this the company you want to do business with?? I would not use them unless you do not care about the condition of your possessions.

Moved all my furniture including some large heavy pieces quickly and easily without incident. They were very professional and courteous and positioned the pieces per my instructions where they didn't even need to be repositioned later. Three guys and a truck in 51/2 hrs. They worked hard and nonstop so I got the most for my money as could be expected. Gave them a substantial tip as they could have easily milked me for another hour or two. Will surely call them again.