Bartle Brothers Moving

They were very professional and efficient. It was just a good moving experience.

In short: I've used over 5 moving companies in the past and this is the *only one* that I will recommend to friends and use again myself. The crew was enthusiastic, courteous and careful. They asked where I wanted all the boxes and furniture and truly respected my answers and not just going through the motion. At some point, the owner had to leave and the crew continued the same level of service. I did not even know the owner had left. More details: The move was not an easy one, it required a crew of 4, 2 trucks and 10 hours - as was quoted by several moving companies. Chris ended up bringing in a crew of 6 and 3 trucks to speed up the move. We've had escrow delays and had to vacate our home by 10/30 for our new renters moving in on 11/1. Chris had been very accommodating working with our unknowns and sliding move dates. He also dropped off a stack of free boxes (not just the typical free loaner wardrobe boxes) and they really came in handy at the last moment. On move day, the crew arrived with great enthusiasm and ready to work. I felt that they had high respect for their profession and they are proud of themselves. They worked quickly, but not carelessly. After many mediocre to bad experiences with moving companies, I was being extra watchful on certain items yet also carried a laissez-faire attitude so I would not be as disappointed. Yet I was truly delighted by their work. When I told two of them, separately, that I'd like the boxes in the garage to be stacked spread out in aisles instead of in a tightly packed pile, they told the others when they saw someone else not picking up on that idea. It's not common to let the boxes take up so much room across 3 garage spaces but the aisles give us much easier access before they're all sorted out. Plus, we'll be installing shelves so this method avoids the need to relocate them again. After they heard about this plan, whenever they had to start a new aisle, they confirmed with me how far I prefer the boxes to be kept away from the walls. Yes, they paid that much attention to details.

In August 2009, my husband and I moved using the services of Bartle Brothers Moving, Inc. Choosing this company was a horrible mistake, and one I continue to regret. The carelessness of the moving team caused significant damage to many pieces of furniture. They ran over a dining room chair with the truck and then blamed us rather than accepting responsibility. They nicked, gouged, and scratched at least half of our belongings. They caused significant scratches on the walls of the house we were moving out of causing many areas to have to be repainted. The service recovery (or lack thereof) offered by the owner, Chris Bartle, did nothing to ease the situation. He did pick up the broken chair for repair; however it took almost a month to return it. Appointments were made for him to return it earlier only to have him ?totally forget? about it, or reschedule because he was tired. We did finally get it back, although the wood putty was a completely different color than the chair?s finish, and there were still many gouges in the wood that were not addressed. He had shown an initial interest in looking at the other damaged furniture however when he was scheduled to drop off the ?repaired? chair and look at the other damaged pieces; he left without alerting us he was on the doorstep. When I called to discuss this, he not only was adamant that the chair was beautiful and I had no idea what I was talking about, but he became extremely defensive about the entire situation. Overall, throughout the entire experience, he made it very clear that our damaged furniture and poor experience were not a priority to him. If you value your belongings, I strongly recommend that you do not use this company.