ATI American Technologies Inc

Didn't go well. Ouch. Unfortunately for us, ATI was a huge disappointment and a long, drawn out headache. Our insurer (USAA) assigned ATI after a 2 story plumbing leak. ATI was quick to come out and estimate repairs. You would think a high $$$ repair estimate would mean pristine work -- but nope. Guys in the crew were nice enough, agreeable enough when we pointed out problems, but craftsmanship was horrible. First attempt at ceiling texture looked like a popcorn ceiling on the half of the room that was repaired - YUK! Details around outlets and light fixtures were laughable. (See pictures.) They reworked our ceiling (texture and paint) *four times* before it looked decent. Not pristine, but just-please-leave-now good enough. Lots of excuses about moisture, lighting, blah, blah, blah -- but the bottom line was that the crew painted over the textures you see in the pictures thinking that was just fine. YUK! At the end of each day the house was left messy (drywall mud on furniture, paint splatters, etc.) (See image.) Pictures below show the extent of the drywall removal after the leak, and some of the details during the repair process. The crew was nice enough, and always agreeable about coming back out to do more rework. But that just meant the house was torn up longer. Mike Carroll, our project manager (here from time to time) was super guy and full of apologies. He seemed genuinely interested in making us happy. But the workmanship was a different matter. They seemed willing but unable to do good work. Shouldn't the crew assess the quality of their work before putting a finishing coat of paint on it? Another issue was the lack of transparency on pricing... Our insurance company got great detail in their price breakdown, but we got a stiff arm. We looked into a simple upgrade (maybe wood floors in the office instead of replacing the carpet), and based on ATI's own $/sqft quote for wood, it looked like they tried to price gouge to the tune of $5k. We asked, "Why so high?" They literally answered, "We are not obligated to show our subcontractors pricing breakdown." Um, really? We parted ways mid-project, sorry we ever trusted them in our home in the first place. The original estimate of work to be completed was $31.4K. We parted ways after $6.5K work was completed. This made closing out with the insurance company much more complex. Big hassle. Sorry we crossed paths with ATI.

unknown

The actual on-site workmen were friendly, efficient, and did good work, once they were properly informed of the correct job address, the scope of work and had the right materials. My complaint is with the management and administration of the company. Problem #1 - they had the wrong address for the jobsite and over 3 1/2 weeks could not get that error fixed. On no fewer than 6 separate occasions they sent the project manager, work teams, field supervisors, subcontractors and paperwork to the wrong location. I discovered the error when I was talking with the project manager on the phone on his first trip to the jobsite to review the scope of work and determine the timeline for the repairs. He told me he'd fix it, and yet it never was. Over the duration of the work project, I spoke with the project manager, office manager, field supervisor and several of the on-site workers about fixing the issue, and yet it was never resolved. Even the final job walk-through and customer satisfaction paperwork was given to me with the wrong address on it. Because they had the wrong jobsite address, every new person or crew was dispatched to the wrong location, ensuring they were always late. I would receive phone calls from the supervisor "there are workmen on site but no one is there to let them in..." and only when I'd ask "which address did you send them to?" would he remember they had an error in their paperwork. Once I can see, even twice, but it became a running joke because they just could not get it together. This lack of organization extended to scheduling, communicating with the workers about the scope of work and proper materials, and timing of repair work. At the end of one day of work I was informed someone would be calling me to schedule the next step of work because things needed to dry for a day or two. The next morning, with no notice, I had a crew on my doorstep. While they had the right address, they had the wrong materials, wrong paint, and were not instructed to replace the damaged cabinets, they were just going to put the old stuff back without fixing it. When I refused to let them do the work and called the office, I was put through to a voice mail for my project manager (who I hadn't seen or spoken with since what was supposed to be the first day of work). I apologized to one of the workers for being short with him, and he told me the office does this stuff to them all the time, and it's not at all unusual for them to be sent to a jobsite without client approval. Really? your employee is going to admit that to a client? Wow...that is so wrong, on so many levels... Only when the employee called his supervisor did anything happen, and only after the supervisor came out (after going to the wrong address in spite of my warning him while on the phone) and walked through the project with me did we get the issues re: scope of work resolved, but it was like pulling teeth. I figured out that by the end of this project i had missed over 18 hours of work, most of which was unplanned because of their scheduling problems and lack of communication. That is not including the time spent at my home by others while the work was under way. Somehow they also seemed to think it was ok to call me at 7:30pm at night to arrange for a crew to be on site the next morning at 8. No matter how many times I asked them to give me enough advanced notice that I could make arrangements with my bosses to be out of the office, they couldn't seem to grasp the concept... I wasn't asking for the moon. All I wanted was my house returned to the same condition it was in prior to the flooding. I wasn't looking for all new cabinets, or upgrades on the existing materials, I just wanted things fixed in a reasonably efficient manner, and I wanted there to be enough communication that I could make arrangements to be available when needed and plan to have someone on site. I understand things happen, and a certain amount of flexibility is required, but this was so far beyond acceptable it could not go without comment.

Very good communication, very professional, all workers were nice, friendly and tactful. Very good work. They are paid well to pack things individually.

They are the kind of business that goes through the rubble, cleaned up the property and salvage anything for the owners. They do a wide variety of things.