ASI Plumbing, Heating & Air

They were great!

excellent!

Went great

Wonderful!

Perfectly. No complaints

.

MY EXPERIENCE WITH ASI HASTINGS WAS AN EXCELLENT ONE FROM BEGINNING TO END. I HAD A COUPLE OF COMPANIES COME OUT TO GIVE ME ESTIMATES, ASI HASTINGS RANKED HIGHEST IN ALL AREA'S IN MY OPINION. I WAS VERY IMPRESSED WITH JIM'S PRESENTATION AND THE COMPANY PACKET HE GAVE ME WAS VERY INFORMATIVE. THE PRICE WAS RIGHT AND THE PROFESSIONALISM WAS THERE. THE INSTALLERS, JASON AND HIS ASSISTANT (I REGRETFULLY DON'T REMEMBER HIS NAME) WERE VERY FRIENDLY, PROFESSIONAL AND NEAT. IT TOOK THEM 2 1/2 DAYS TO COMPLETE THE JOB, JUST LIKE THEY ORIGINALLY TOLD ME. THEY EVEN REMOVED THE OLD HEATERS AND THERMOSTAT AND PATCHED THE FLOOR WITH PLYWOOD. I WOULD USE THEM AGAIN IN A HEARTBEAT!

WHILE ASI COULD ''RESERVE'' A DAY, THEY COULD NOT CONFIRM A ''TIME'' UNTIL 24 HOURS IN ADVANCE, WHICH DIDN'T WORK FOR ME. THE OWNER OF THE COMPANY PERSONALLY CALLED ME TO SAY SHE WOULD CONFIRM A TWO HOUR WINDOW FIRST THING IN THE A.M. OF A SPECIFIC DAY AND THAT WORKED. HOWEVER, ONCE THE PROBLEM WAS DIAGNOSED TO BE A FAN MOTOR, IT HAD TO BE ORDERED, WHICH FRUSTRATED ME THAT THEY DIDN'T CARRY PARTS WITH THEM TO COMPLETE THE WORK - TOOK TWO WEEKS. ONCE AGAIN, WHILE ASI COULD ''RESERVE'' A DAY THEY COULDN'T CONFIRM A TIME OF DAY UNTIL 24 HOURS IN ADVANCE. FOR THE AMOUNT OF MONEY I WAS QUOTED TO REPLACE THE MOTOR, MY EXPECTATION WAS THAT I COULD GET A RESERVED DAY AND TIME (EVEN IF IT WERE A TWO HOUR WINDOW). ALSO, IT WOULD BE GREATLY APPRECIATED IF ALL CONTRACTORS WOULD HAVE THE COURTESY TO WIPE THEIR FEET PRIOR TO BARGING IN. OVERALL I WAS SATISFIED, BUT PROBABLY WOULD NOT CONTACT THEM AGAIN. I'M WILLING TO PAY A LITTLE MORE, BUT I EXPECT THE WORK TO BE DONE THE FIRST TIME.

THE TECHNICIAN WAS ON TIME, POLITE, PERSONABLE, HELPFUL, PATIENT AND INFORMATIVE. HE ANSWERED ALL MY QUESTIONS PATIENTLY, EXPLAINED WHAT MY OPTIONS WERE, WHAT HE RECOMMENDED AND WHY. ALTHOUGH I HAD A COUPON FOR A FREE SERVICE CALL WHEN I MADE THE APPT., WHICH WOULD SAVE ME $88, I HAD LOST IT BY THE TIME THEY ARRIVED. THE TECHNICIAN WAS KIND ENOUGH TO NOT BILL MY CREDIT CARD UNTIL THE NEXT DAY, GIVING ME TIME TO FIND THE COUPON, WHICH I DID, AND WHICH THEY HONORED OVER THE PHONE WITHOUT SEEING IT. I'M VERY IMPRESSED WITH THE QUALITY OF THEIR SERVICE AND PERSONNEL.

WE RECEIVED BIDS FROM 3 OTHER COMPANIES FOR OUR HEATING NEEDS. THEY GAVE US BIDS OF 3 DIFFERENT UNITS THAT WOULD WORK FOR OUR NEEDS. THEY ARRIVED WHEN THEY SAID THEY WOULD AND WORKED STRAIGHT THROUGH UNTIL THE JOB WAS DONE. THEY LEFT NO MESS BEHIND AND THE UNIT WORKS GREAT. WE HAVE HAD NO PROBLEMS WITH OUR HEATING UNIT. THEY WERE COURTEOUS AND PROFESSIONAL FROM THE PERSON WHO CAME OVER AND GAVE US THEIR BID, TO THE SCHEDULING AND INSTALLATION AND FOLLOW-UP OF SERVICES. SINCE WE HAD USED ASI HASTINGS FOR OUR HEATING NEEDS, WE DECIDED TO HAVE AN AIR CONDITIONER INSTALLED. AGAIN, WE TOOK BIDS FROM 3 DIFFERENT COMPANIES WE WERE VERY PLEASED AT THE BID THEY CAME UP WITH AND THE SERVICE WE HAD RECEIVED BEFORE. THEY ARRIVED TO DO THE INSTALLATION JUST WHEN THEY SAID THEY WOULD, WORKED RIGHT THROUGH UNTIL IT WAS DONE AND CLEANED UP WITH NO MESS. THE UNIT WORKS PERFECTLY AND WE HAVE HAD NO PROBLEMS AT ALL. THEY FOLLOWED UP WITH US TO MAKE SURE EVERYTHING WAS DONE TO OUR SATISFACTION.

WE ARE VERY PLEASED WITH THE PROFESSIONALISM OFFERED BY ASI HASTINGS. NOT ONLY WAS THE DUCT CLEANING DONE WELL BUT THEY PROVIDED INFORMATION RELATED TO THE OVERALL MAINTENANCE OF THE SYSTEM.

FURNACE WAS INSTALLED IN AN APT MANAGED BY THE COMPANY I WORK FOR. WE'VE BEEN USING THE SERVICES OF ASI HASTINGS FOR SOME TIME NOW BECAUSE THEY ARE RELIABLE AND DO VERY PROFESSIONAL WORK. THEY ALSO INSTALL A/C SYSTEMS.

THEY WERE VERY FRIENDLY AND WELL INFORMED GROUP OF PEOPLE. ALL THE WORK WAS DONE IN ONE DAY. THEY WERE VERY EFFICIENT, NEAT AND TIDY. THEY CLEANED UP AFTER WORK WAS COMPLETE. THEY LAUGHED AT MY SOMEWHAT NUTTY SENSE OF HUMOR. ALL AND ALL I WOULD FEEL COMFORTABLE RECOMMENDING ASI.

SALESMAN WAS POLITE AND WELL INFORMED. BID WAS MIDRANGE OF THE THE 4 BIDS I RECEIVED. HELD THE PRICE FOR A FULL YEAR. FINISHED ON SCHEDULE. I LOVE MY NEW SYSTEM.

THEY ARE REALLY WELL KNOWN. THEY HAVE BEEN AROUND FOR ABOUT 30 YEARS, AND THEY REALLY SEEM LIKE THEY KNEW 30 YEARS WORTH OF WORK! THEY QUALITY OF THEIR WORK WAS EXCELLENT.

INSTALLERS WERE TIMELY AND EFFICIENT. GOOD EXPERIENCE OVERALL. PRICE WAS COMPETITVE COMPARED TO OTHERS.

THE TWO TECHNICIANS WERE HERE ON TIME, WORKED CONTINUOUSLY UNTIL THEY WERE DONE, TESTED EVERYTHING AND SHOWED US HOW TO OPERATE EVERYTHING.

THEY WERE ONE OF THE FEW COMPANIES THAT GAVE 4 OPTIONS ON PRICES AND FURNACES. MOST OF THE OTHER COMPANIES WE CALLED FOR AN ESTIMATE, ONLY CARRIED HIGHER END FURNACES. THEY WERE HERE PROMPTLY. THEY CLEANED UP LIKE THEY WERE NEVER HERE. THE JOB TOOK APPROXIMATELY 4 HOURS TO COMPLETE, JUST AS THEY HAD ESTIMATED. WE ARE VERY HAPPY WITH THE QUALITY OF THE EQUIPMENT AND AGAIN, IT WAS A MORE AFFORDABLE MODEL WHICH WASN'T OFFERED TO US FROM SEVERAL OF THE OTHER COMPANIES THAT WE RECEIVED QUOTES FROM.

THE ESTIMATOR ARRIVED ON TIME, WAS VERY PROFESSIONAL, AND WAS OF AVERAGE KNOWLEDGE ABOUT THE REQUIREMENTS FOR HOME HEATING AND COOLING. HE WAS HELPFUL AND NOT PUSHY ABOUT SELLING HIS PRODUCT. HE EXPLAINED SATISFACTORILY THE ADVANTAGES OF DIFFERENT SYSTEMS, AND THEIR RELATIVE COSTS. HIS ESTIMATES WE VERY ACCURATE WITH THE FINAL PRICE WE PAID FOR THE SYSTEMS. THE INSTALLERS WERE VERY PROFESSIONAL AND WERE VERY CAREFUL IN THEIR WORK HABITS. THEIR MANNERS WHILE WORKING WERE VERY POLITE. THEY INSTALLED THE NEW HEATER AND AIR CONDITIONER WELL WITHIN THE TIME THEY PREDICTED, AND THEY CLEANED UP THOROUGHLY AFTER THE INSTALLATION. MY WIFE, WHO IS USUALLY PICKY ABOUT SERVICEMEN, WAS VERY PLEASED WITH THEIR WORK ETHIC AND THEIR WORK.

THEY ARE FRIENDLY, COOPERATIVE AND REALLY TAKE THE TIME TO EXPLAIN WHAT WENT WRONG AND WHAT THEY ARE DOING TO FIX THE PROBLEM. THEY ARE ALWAYS ON TIME AND IN COMMUNICATION WITH ME THROUGHOUT THE WHOLE JOB.

GOOD WORK, HAD TO CUT A BIGGER OPENING IN ATTIC, BUT HAD A CARPENTER COME IN, TO PUT IT BACK TOGETHER AGAIN, AT NO COST TO ME.

A LITTLE PRICIER THAN OTHER COMPANIES, BUT SEEMED TO DO A THOROUGH JOB. OFFICE STAFF WAS VERY POLITE AND RESPONSIVE. SERVICE TECHNICIAN WAS VERY PUNCTUAL AND PROVIDED GOOD SERVICE. OVERALL, HAPPY WITH THE EXPERIENCE AND QUALITY OF WORK.

THEY HAD INSTALLED OUR EXISTING AIR CONDITIONING UNIT. THEY CAME OUT IN A TIMELY MANNER. THEY HAD TO ORDER A NEW MOTOR WHICH TOOK A FEW DAYS, BUT CAME OUT AS SOON AS IT WAS IN. THEY ARE VERY COURTEOUS AND HELPFUL. THEY GAVE TIPS ON HOW TO KEEP OUR FILTER CLEAN. ALSO HAD TO REPLACE FILTERS.

ARRIVED ON TIME, WORE SHOE PROTECTORS AND PERFORMED JOB VERY WELL.

VERY GOOD ABOUT WEARING BOOTIES WHEN WALKING IN THE HOUSE. DID A GREAT INSTALL... HAVE HAD NO PROBLEMS WITH UNITS.