Appliance Installation Services

Buyer beware - it took up to 3 Sears contracted installers (3rd technician from Appliance Installation Services San Diego, CA due Monday 21 Sep) to properly (as of this writing the installation is not complete - but wanted to get info out to ALCON) to install a basic model, new Bosch dishwasher in a residential home. Technician from Appliance Installation Services (AIS) San Diego, CA arrived Fri 18 with new dishwasher - spent several hours installing - assured homeowner spouse all was well. First run of the dishwasher (later that evening) identified water leak at the water supply elbow. Floor and entire underside of dishwasher (to include insulation) under the toe panel was completely water saturated. Homeowner called Appliance Installation Services (AIS) Sat 19 Sep - gentlemen dispatched to house. He identified leak - tightened water line elbow - determined leak fixed. He stated he tightened the 90 degree elbow several turns. Before tightening, the water supply line was attached to the elbow at 3 o'clock (90 degree) position. When technician finished, the water supply line was attached at the elbow at the 360 degree (12 o'clock position). During check, technician only opened d/w door slightly to test water intake/drain. He used the controls on the top lip of the dishwasher to run test. D/w filled and drained. Technician asked the homeowner to let the insulation and bottom of d/w (floor underneath) dry out before reattaching the metal toe panel at the bottom. Later that afternoon, homeowner attempted to open dishwasher door completely to load dirty dishes. Door became stuck after 3/4 of the way open. When homeowner looked under the door in vicinity of the toe panel to see why door was stuck, he discovered the water supply line (which was now at the 12 o'clock position in relation to the elbow vice 3 clock) was being pinched by the d/w door, precluding the door from opening completely. Homeowner called Appliance Installation Services again and SEARS to lodge formal complaint regarding slipshod workmanship and improper installation. No answer from Appliance Installation Services, San Diego. Message Left. Lengthy conversation with multiple SEARS managers conducted. Company happy to let customer do without service over weekend. No attempt made to make it right. Appliance Installation Services technicians both exalt their expertise at installing appliances - but the reality is much different from their stated experience. Result: I spent over $900 to have a dishwasher installed that, as of this writing, 5 days later, is nothing more than an empty cabinet in my kitchen wall. Caveat Emptor!

I had talked with the service provider before they came out. I had to pay for the services before they came. I told them ahead of time that they would need to fill in space at the top of the window with wood. They had me measure the window so they would know how much material to bring to fill in the space. When the service provider arrived he said they don't install in this kind of window where space will need to be filled. He said Sears, the company I purchased the air conditioner from, does not allow them do that. I then asked him to talk with the supervisor. He took his phone out to the yard as I waited for him to return with results from that conversation. After a while I looked outside and noticed that he had left. He did not bother to let me know what had transpired with the conversation with the supervisor. Now I am left with no air conditioner installed. Since I had to pay up front I will not receive a refund for 7-10 business days. This leaves me with a problem because I need the air conditioner installed immediately for health reasons.

3/2 Excellent

I did not use them because they will not install my appliances that I already have. They will only install new appliances. They do not want the liability of someone saying they do not work after they installed them. I even offered to sign a waiver but they will not do it... and were not nice about it.

please see above

Their price was 1/2 of what everyone else was charging for appliance installation. They did an excellent job installing the microwave and I'd use them again and recommend them others.

Installer performed service and charged by $63 PER valve on 8/8/06. Person I had at home while I was at work paid in cash. I called on 8/10/06 to protest overcharge. Was told owner was on vacation and would call me the following Wednesday 8/16. That passed and I called again on 8/18. Left a message for owner Marty. Never called. I wrote a letter on 8/22/06 and never got any response. I'd never have any work done by them and urge others that if you have any cause to complain YOU WILL GET NO RESPONSE.

GREAT PRICES, BUT THEY SEEMED TO BE OVER BOOKED AND MISSED APPOINTMENT.