American West Solution Services (AWSS)

The BEST for mounting and Great conversation! Will be calling again! 10/10 would recommend!!

Robert and Victor arrived and performed the work specified within a timely manner. Robert remained and offered advice on future electrical and plumbing projects. Pleased with the outcome. Thank you, AWSS!

Robert and Vincent were very knowledgeable and professional. The project was to rebuild a wooden archway leading to a courtyard and replace the damaged door. They we’re able to salvage the decorative wood portions of the original door and archway. I would hire them for future projects.

Excellent workmanship and customer service. Very professional and knowledgeable and highly recommended

Impressive. Robert was through by making certain that the outlets were working perfectly.

Robert was very professional and patient as we worked together to find solutions for the barn door gap. I had trim work that made the door have a 2 in gap. He came back and installed a solution and upgraded the hardware for the door. I will definitely use him in the future. Thank you Robert!

Robert was quick to respond, professional and easy to work with. I had some larger tasks like installing gutter guards, re-sealing 8 windows, re-securing a loose cable line to the house, re securing a deck step and adjusting my patio cover gutter, etc.. I also had a lot of smaller projects too, like cutting & installing a small piece of baseboard trim, installing a garage shelf, replacing a short fence board, adjusting a gate, tightening cable rails in my fence, installing patio curtain hardware, etc., all which had been on my honey-do list for a few years. I also had a wild-card hardwood fence project that I wasn't sure how to tackle, and we decided to leave it off the project for now. Robert sent me the bid timely, but only 5 items were on it. We discussed this by phone and he said he was unsure how to bid for some of them and "we would see how it goes". I found that really curious, and it made no sense to me (to cut a 1 inch piece of baseboard trim takes less than 5 minutes, nailing it and caulking the finish maybe 15 minutes total, so how hard is it to decide to charge $40 for it?). However, I was so excited to finally have my laundry list of tasks completed, I let that go. On the Sunday he began the job, Robert arrived at 12pm and he quickly got to work on the gutter guards. When he finished re-securing the deck step I was unhappy with the gaps between the deck boards and along the side. He reworked it, but there is still a gap between the tread and the rise on the left side, and when you look down on the step, the board is clearly crooked. Also, he secured the loose cable so it didn’t droop, but it’s crooked instead of plumb down the outside edge of the stucco and it’s not aesthetically pleasing. When I asked him to fix it so it runs right along the edge of the corner of the stucco, he was not pleased and he didn’t fix it. Also, after caulking the exterior of the windows, I noticed he didn’t caulk along the top of the window sill of some of the windows (where the window meets the sill). I could tell he was already irritated, so I didn’t bother mentioning it because shortly thereafter, he said he was leaving. It was 2:30pm. I was under the impression he was going to knock it all out in one day, and the only unknown was the pricing on the smaller things as he went along. I guess I misunderstood? In spite of not completing the job I hired him to do, he asked me to pay 70% of what he bid and said his estimate indicated I was to pay 70% deposit and 30% upon completion. The bid was less than $1000, so I told him that contractors are not supposed to charge more than a 10% deposit (per CSLB #22-14). We agreed on 50%, so I paid him. He said he would get back to me on when he can come back out, he texted me Monday, and I didn’t hear from him again until Thursday. His responsiveness had clearly changed. By that point, I had come to conclusion he’s not interested in fixing the work he did or doing the smaller honey-do items on my list, and perhaps he just didn’t know how to communicate it to me. I figured I’d save us both the hassle, so I found someone else who can finish the projects, and I texted and told him there was no need to come back. Robert texted me back, was professional and thanked me, and that was it. We both wasted time on this project, which could have been prevented if he was up front with me (I wouldn’t have hired him if I knew he only wanted to do some of the work, and not all of it). Its unfortunate because I thought trying someone on the smaller projects like this was a great way to get to know their ability, personality and skill level, so I could decide if I want them on my stone veneer and bathroom renovation project next year. I wish this had gone better.

Quick response and same-day service!

It was great, this is my first time using them.

Great! Will hire again!

Robert is fantastic! Clear, clean, efficient and does wonderful work. Recommend him highly!!

Fantastic highly recommended

The water in my shower wasn't draining. Robert arrived promptly. He was professional and friendly. The cost was reasonable. I have some other work that I need done and will be hiring him to repair and build things at my home.