American Solar Direct of San Diego is a full-service solar installation company serving homeowners in California. ASD also provides financing options for its systems to make going solar a simple, affordable experience.
They did a good job of installing the panels. They work pretty well. They are suppose to clean them. Sometimes they do, and sometimes they don't. We didn't pay for the whole thing. We essentially are renting the panels for 20 years for a 3K system. We pay them monthly. During this period of time, we don't have to pay much for electricity. It doesn't produce 3000 kilowatts, it varies a bit depending on the cloud cover. The price is hard to determine because it keeps changing. The quality of the installation and panels would be an "A"; they are doing their job. The contact with them is hard to make for the service. They came out when they said they were on the installation. There is a lot of dust on the panels here, and it's hard to get them to come out for a cleaning. This company has been around for four years, which is good.
Description of Work: They installed solar panels and the service started.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$104.5
Linda S.
03/2016
2.0
solar panels
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Jan F.
04/2013
3.0
solar panels
+ -1 more
Sales rep very nice but somewhat misleading. Scheduled the process that would take several months to complete. In the interim, did some research and shopping and decided leasing solar would cost a lot more than what we are paying now. I felt like she should have been honest and let us know that. When we decided not to do it, I had to go through a long process to get the deposit back. They kept saying they were sending the money back, but it never came. I had to send a copy of the cancelled check to get it back
Description of Work: Decided against leasing solar panels. Felt we were misadvised about leasing because they made us think it would save us money. In the long run we would have spent more money than if we stayed with the electric company. Once we decided against it, it took a lot of work to get our deposit back.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Response from American Solar Direct - San Diego
Dear [member name removed], Thank you for taking the time to share your feedback and please accept my apologizes for the experience you had with us. I am sorry to hear you felt like you were misadvised into thinking you would save money. At American Solar Direct we pride ourselves in our fixed rate leasing program which allows customers to save over the term of the lease by locking in a portion of their utility costs. After investigating your case we estimated your savings over the term would be more than $14,000. I would also like to apologize for the mix up with our accounting department. I am glad the problem was resolved and you were able to get your full refund back as promised. We will be glad to speak with you further and answer any additional questions you may have about going solar. You can reach us directly at 855-SOLAR55 – option 2. Sincerely, Christopher Savic Director of Customer Care
Contact information
10636 Scripps Summit Ct Ste 103, San Diego, CA 92131
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Service Categories
Solar Panels
FAQ
American Solar Direct - San Diego is currently rated 4.3 overall out of 5.
American Solar Direct - San Diego accepts the following forms of payment: Check,Financing Available
Yes, American Solar Direct - San Diego offers free project estimates.
No, American Solar Direct - San Diego does not offer eco-friendly accreditations.
No, American Solar Direct - San Diego does not offer a senior discount.
Yes, American Solar Direct - San Diego offers emergency services.
Yes, American Solar Direct - San Diego offers warranties.
American Solar Direct - San Diego offers the following services: Solar Panels
Solar Thermal
Contact information
10636 Scripps Summit Ct Ste 103, San Diego, CA 92131