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ADT Security Services San Diego Sales

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems,

About us

Why people choose us When you want to do everything you can to safeguard your loved ones, your home and your treasured possessions, you owe it to yourself and your family to talk to us about our continuous 24/7 protection. ADT has been leading the way in innovative home security solutions for over 135 years. Our experience, technology and people make the difference in your security protection. Experience the convenience of total home control A smart solution that combines home security with automation and lets you manage, monitor and modify your home and security needs to fit your lifestyle. Arm and disarm the system Do you ever worry if the last person to leave the house remembered to activate the security system? With just the press of a button on your smartphone, you can lock your doors, arm the security system or see who s at your front door from anywhere. Receive alerts and custom notifications Do you ever worry that something might happen at home while you re away? This smart solution sends custom notifications about system activity by email or text message to your smartphone, tablet and/or computer. For example, know exactly when the kids arrived home safely, when carbon monoxide levels change or when the smoke detector goes off.** *Standard messaging and data rates may apply

Business highlights

151 years of trusted experience

Services we offer

Smoke Detectors & Alarms,Smoke Detectors & Alarms,Security Control Systems & Monitoring,Security Equipment & Systems Consultants,Surveillance Equipment,Fire Alarm Systems

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.232 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
13%
3
9%
2
6%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
4.1
professionalism
4.3
responsiveness
4.3
punctuality
4.2
Showing 1-25 of 32 reviews

Divyesh R.
11/2017
5.0
home security systems
  + -1 more
Great. Did a great job with wiring new camera installs. Explained the system thoroughly.
Description of Work: Outdoor camera's, indoor camera, ring doorbell, motion detectors, and various door/window sensors. Upgrade of security system with internet gateway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ADT Security Services San Diego Sales
Hello [Member Name Removed]. Thank you so much for the review and for sharing your experience with us. We greatly appreciate you for taking the time to do so and welcome to the ADT family! -Andrew

Thomas H.
05/2016
1.0
home security systems
  + -1 more
poorly would be an understatement, I am using our last address of record not our current address because we seriously felt threatened.
Description of Work: A salesman came to our house the day after we moved in. I told him that it was not a good time and that I did not wish to speak with him right now. He refused to heed my desires and became confrontational. I told him that the best thing he could do would be to leave and he said why do you want to be like that. My wife and I both agreed that rather than make us feel safe the sales call made us uncomfortable and not safe. If this is an example of how this company does business I want nothing to do with them. If he had just left when I told him to initially it would have been fine but he literally did not leave until I clean send and locked the door,and he slammed the gate on his way out.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Barry M.
06/2013
4.0
home security systems
  + -1 more
Gone well, although their digital wireless services they provide seem to be separate from their Standard monitoring systems. It's a little confusing.
Description of Work: 24/7 Security System.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

Mark R.
02/2013
1.0
home security systems
  + -1 more
Here's what I know: I am already an ADT customer and wanted to potentially add more services. So I called the 800-number. They told me I would have to talk to the local office and they would reach out to the office. Fine. No call back. So I called the 800 number again and they said the same thing, but that they had somehow reached out to the local office and quot;wrongand quot; the first time. Fine. No call back. I called the local office and spoke to VM. Left a message. Fine. No call back. I called the local office again and spoke to VM. Left a message. Fine. No call back. Was it because I was already a customer and, perhaps, these guys are compensated based on NEW customers? I have no idea. But here's what I know: After four phone contacts I received ZERO calls back. And if you're reading this now, ADT, please do NOT bother getting back to me. Months late and many dollars short. But not as many dollars short as you will be from now on.
Description of Work: Worse customer service on the planet
Rating CategoryRating out of 5

STEVE M.
12/2012
4.0
home security systems
  + -1 more
Overall work was competent and professional. No problems or issues. A little pricey, but worth the peace-of-mind. We did not go with the highly advertised online/internet/smartphone interfaces due to the expensive uptick in the monthly monitoring fees. We felt confident with the standard monitoring service.
Description of Work: We had our home broken into (burglary), and needed to "update" our 20-Year-Old security system. We were currently being monitored by ADT, so decided to have them do the work on our system upgrade. The salesman was cordial and thorough with his explanations of our options, costs and associated impact to our existing system. After thorough review of the written quote, we scheduled the ugrade. The technician that did the actual work a few days later, was efficient and competent. After the installation and upgrades, he explained all of the new features and operational instructions. Very thorough and complete.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Holly F.
07/2012
5.0
home security systems
  + -1 more
They have been great. They are very professional, which is very important to me when speaking about alarm services. They are also very responsive.
Description of Work: I use their alarm service at my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lucille T.
07/2012
5.0
home security systems
  + -1 more
They are responsive, but we haven't had too many alarms go off. They bought Brinks within the past few years and they still do things the same way and their prices haven't increased. They are polite and courteous and answer my questions.
Description of Work: They take care of our security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen H.
06/2012
5.0
home security systems
  + -1 more
Everything had been pretty good with them.
Description of Work: They provide alarm service for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Connie R.
06/2012
5.0
home security systems
  + -1 more
The fire alarm works really well. I haven't been broken in to.
Description of Work: They installed an alarm system, which included fire alert.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

R G.
05/2012
5.0
home security systems
  + -1 more
They’re very professional. They have good folks working with them. I’ve been using their services since 1994.
Description of Work: I have a remote for the alarm system and it wasn’t working so they came out to check on it. There’s another battery for when the power goes off and he went and changed it out as it’s been six or seven years. He checked the other sensors out too. I paid a little extra for that, it's an additional charge but it was well worth it. They bill every two months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Danton S.
05/2012
5.0
home security systems
  + -1 more
They basically rent out the alarm system. I have a five-year contract with them. So, if I have to move or if I want to discontinue with their service, there is a huge penalty. So, I would recommend the others to spend the money to buy the alarm system and get somebody to install it. Then, a monitoring service can be hired, which will cost about $20 a month. Over the five-year period, it will end up costing the same. In case one wants to move, the equipment will be part of one's property. So, the system can be sold along with the property. However, I cannot in anyway fault this company for its business model. They make alarm systems affordable for people, who otherwise, cannot afford to pay for it. However, I feel it would have been a smarter move, if I had bought the equipment. The company, for what it is, has been great. I have always had good service from them.
Description of Work: I use ADT Security Services Inc. for alarm system every month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42

Suzanne G.
04/2012
5.0
home security systems
  + -1 more
I have used them for fourteen years. The only issue I have ever had was a repair but they fixed it right away. Their customer service is really great.
Description of Work: I use their security systems for my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.99

Jerry M.
04/2012
4.0
home security systems
  + -1 more
They are easy to work with. It's a national company.
Description of Work: We use them for alarms. The last time they came out it was to change the batteries.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$35

Patricia B.
04/2012
5.0
home security systems
  + -1 more
We are satisfied with their services.
Description of Work: We use them for our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Linda G.
04/2012
1.0
home security systems
  + -1 more
It was difficult to sever our payments with them. They made us jump through all kinds of hoops with them to do that. We did not feel safe and secure with them. I did not like ADT at all.
Description of Work: ADT Security Services was our alarm system company.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Robert H.
09/2011
3.0
home security systems
  + -1 more
We purchased a home that already had an ADT security system installed with higher end (touch screen) activation keypads, sensors and motion detectors as well as smoke detectors. We called to activate the system and the associate we spoke to scheduled an appointment at our home for over a week later, which seemed excessive. In the following week, we had no less than 6 (unsolicited) phone calls from so called ADT Associates that had information that we just purchased a home in the area asking if we would like to have an estimate for their services. I explained that we already had an appointment scheduled, but I still received more sales calls, even after the technician arrived (with a sales rep) to activate the system. I had tried to arrange the latest appointment possible, so I wouldn't have to leave work too early, but I was told by the ADT associate that they didn't schedule appointments later than 4:00 PM. I left work early (charged personal time off) to be home at 2:00PM. The technician that came to activate the system was scheduled to arrive between 2:00PM and 4:00PM, but was late. He arrived with a sales representative and proceeded to perform a system test training session with the sales rep and eventually activated our system and walked us through the performance features. We noticed a couple of sensors that we'd like to have added to the system (heat sensor for the garage and an additional window sensor), but the technician didn't have any of the equipment on hand, so we rescheduled another appointment. He was supposed to show up today between 8:00AM and 10:00AM. It is now noon, I've called the ADT office (nobody available to take my call - leave a message). I need to get to work, so I'll have to reschedule.
Description of Work: Activation of existing alarm system in a home purchased with ADT system in place. Addition of heat sensor in garage and additional sensor.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$40

Wayne W.
04/2011
5.0
home security systems
  + -1 more
The sales representative, Tom Maier, was excellent in explaining the security system options and coordinating the installation. He worked well with the contractors who were building the house. There were a few problems with the install process. The system was supposed to have been completely hard wired. Due to an ADT install error, one of the components was not wired for before all the drywall was installed. ADT took responsibility for their error and installed that final component with the addition of a wireless system. That addition actually proved to be of benefit to me, because it would allow me to add future components to the system without major construction or cost. After the security cameras were installed, their power system failed within 24 hours. ADT came out quickly to replace the defective part. The instructions given for the use of the system, especially the cameras, could have been better. Tom Maier was always available to explain how to use the system, or arrange for a tech person to assist me with my questions. ADT was not the most or least expensive security option, but overall the amount spent appeared to be reasonable for the quality of product received. I would recommend ADT to people interested in a security system, especially if they can have someone like Tom Maier coordinating the project.
Description of Work: ADT installed an alarm system with security cameras for a large home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Wayne H.
01/2011
5.0
home security systems
  + -1 more
They did a great job. They put in alarms where I wanted them. They were able to run wires on the inside of the wall, rather than the outside. It was a very good installation. Nobody has set off our alarms except us, so far.
Description of Work: They installed some alarms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$714

Takao S.
07/2010
5.0
home security systems
  + -1 more
I moved my retail store to a new location and had an ADT system installed in my new store. The installation was done quickly and easily by the tech. I think deal they gave me was pretty good.
Description of Work: Alarm system installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

MARY M.
07/2009
3.0
home security systems
  + -1 more
When I have had false alarms, it is difficult to get through to them. It is impossible to find them in the phone book if I am at work and something happens. I have never been happy when I call into the call-in center, and it takes them too long to respond by phone. It is a big call center, and it takes too long to get through the menu. Their repair service has been very good, however. I like their repair service, but their monitoring is not great. I have since switched to another company.
Description of Work: I have used them for many years.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$30

Krystal R.
09/2008
2.0
home security systems
  + -1 more
The first time the technician came, it took him much longer than anticipated (compared to an installation of the same system at a previous residence). In the end, he couldn't get the 2-way communication feature working, so we had to schedule another appointment. The technician returned again, with a replacement part which was supposed to solve the problem, only to find that it didn't. We then had to schedule a third visit, where the same technician returned, and spent hours working on the system (which to my eyes, seemed to be functioning). He spent a long time on the phone with someone trying to troubleshoot the problem. It was also very noisy, as he kept having to set off the alarm about every 5 minutes for over an hour! In the end, he couldn't resolve the problem. It was at this point we learned that the feature he was struggling with (the 2-way communication) was an optional addition that we hadn't asked for, and not having it actually saved us some money on our monthly bill. If we had known this from the start, we would have saved ourselves a lot of time and frustration.
Description of Work: A new security system was installed (including door & window sensors).

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

HILDEGARD S.
09/2007
4.0
home security systems
  + -1 more
The experience I have had is medium. Sometimes it was my fault. I changed my code and I couldn't remember the code anymore. They took a while to come to my house. The monthly fee is taken out of my credit card.
Description of Work: I have a control box for the alarm system in the hallway inside of my house. They monitor my house. There are also sensors on my door.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$30

CRAIG M.
09/2007
5.0
home security systems
  + -1 more
They really did a great job on the installation and they made sure that they explained every portion of the system in complete detail. They gave me free equipment and free installation. They even beat the price from another company, saving me one hundred and fifty dollars per year.
Description of Work: They installed a new security system in my 3,000 square foot home and they monitor my home also under a month to month contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

LYNNE S.
09/2007
5.0
home security systems
  + -1 more
ADT has always been very good and I can trust their service completely. They will respond immediately and they have great representatives that call if the alarm has been set off. I think ADT has great rates and I will continue to use their service.
Description of Work: I have ADT monitor my security service in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

AMY T.
09/2007
5.0
home security systems
  + -1 more
There have not been any problems since we started using them. They are great and we are pleased with the service. They are reliable, honest, and work hard to please their customers. I would recommend them to other people any time. They are great. We pay on a monthly basis.
Description of Work: They monitor the security system for our 5400 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30
    • 1(current)
    • 2


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems,
Windows - Safety & Security Film

FAQ

ADT Security Services San Diego Sales is currently rated 4.2 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services San Diego Sales accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services San Diego Sales does not offer free project estimates.
No, ADT Security Services San Diego Sales does not offer eco-friendly accreditations.
No, ADT Security Services San Diego Sales does not offer a senior discount.
No, ADT Security Services San Diego Sales does not offer emergency services.
No, ADT Security Services San Diego Sales does not offer warranties.
ADT Security Services San Diego Sales offers the following services: Smoke Detectors & Alarms,Smoke Detectors & Alarms,Security Control Systems & Monitoring,Security Equipment & Systems Consultants,Surveillance Equipment,Fire Alarm Systems

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM