Triton Air

Technician explained the benefit of the new air purification system. We agreed to have it installed. Everything was completed in an efficient & courteous manner. Tech wore mask, gloves & shoe covers. We only use Triton!

They installed a new A/C System (New Condenser, High Flow Supply/Return Grill, 4/5 Ton ADP Horizontal Plenum Indoor Evaporator Coil and 4 Ton Single Stage Lennox Elite E16 - Single Stage Outdoor Air Conditioner Unit and new adjustable vents through the house.

From Costco inquiry & Angie's List review to installation in one week! With a Costco partner backing & strong Angie's List ratings, I had high expectations & and they were certainly met. In my opinion, a fair price for a high quality product, quality installation, a very strong crew and high caliber interaction across the entire Triton team. Jack was very professional & knowledgeable in the sales process to properly assess and determine the best solution per our needs. The front office staff was outstanding in scheduling, unique payment processing needs, and answering all questions. Prompt professional calls in advance of each visit. Purchased (2) entire systems for 2-zone, 2-story house, replacing original 35+ year equipment. Teo, Luis, and Tim were a pleasure to have work in our house for two days. Friendly, professional, considerate and strong communications throughout the entire process. A strong recommendation across the board.

Dan and Scott did an outstanding job! First they explained in detail what would be done and completed the installation without any problems. Once the job was completed, Dan showed me how to program and use the new Lenox M30 Smart Thermostat. We could not be happier with the job these two techs did. I will be recommending Triton to my neighbors! These guys are great representatives for your company.

Absolutely brilliant service before, during and after the sale. It’s very rare to find a company these days that truly delivers total customer satisfaction and this is surely one of them. I am a very satisfied customer and would definitely recommend Triton Air to anyone looking for an AC system.

Efficiently, professionally and on time.

absolutely very poor customer service.....did not hire because of no call backs.

I would like to thank both the team at Triton Air and our tech Moe!!! Every step from scheduling to fixing was great, I especially appreciated the updates and info/picture showing who our tech was. I knew what the general problem and fix wAs, so when the previous company quoted my mom almost 5 grand to fix I knew they were not reputable. I am glad I reached out to you, your high reviews are well earned. Moe was fantastic It is a relief to deal with honest companies and techs. We be using Triton again later this year to resolve some heating issues. Please pass my regards to the entire Triton team, you have a customer for life! Just wish we reached out sooner! Thank you!

Excellent Justin and Susan Thank you Thank you for all your help and support

Justin installed our new thermostat and was terrific. Very knowledgeable and efficient.

Purchasing a new A/C System can be daunting. Triton Air was amazing! So easy to work with, and the employees were extremely polite and courteous. I met Chuck at Costco whom started the experience (Thanks Chuck), Jack came by my home and put me at ease and was not a “used car salesman,” he informed me of all my options without the stress of a sales pitch. Scott, Austin, Adam and JT installed the system unbelievable respect and courtesy - Thank you!!! The system works great, and I would definitely use Triton Air again and, I recommend Triton Air to all my friends. I got a great deal, amazing customer service, and an A/C system the works well.

The technician was very thorough and explained everything he was doing. He summarized the service call activities, what was checked and verified the performance of our heating and air conditioning systems.

Great, tech put part in and said if the funtionality of unit wasn't better he'd take the part out and not charge me. It's so much better.

Ok they outbid a competetor the only thing was a 4 ton ac unit was supposed to go downstairs and a 3 ton for upstairs. Well they reversed it but they did extra work by making extra vent intake and replacing all vents and some other stuff so all is ok and it seems that everything is working ok.

All work was completed on schedule and of high quality. They even stayed late into last day to complete work. System working very good. I would hire this contractor again.

Your reps are always very professional, on time, clean and explain everything they have done and what they might recommend for the most efficient appliance.

They're very expensive. They're actually very good, they really are. They were nice guys. They left it clean.

Great. No high pressure on the sales end. Just facts and options on the equipment. All of my questions were answered directly. The price was good( A Costco deal). The installation was a major project. The heater was old and the house never had AC. We installed it with zone controls, new ducting, electric dampers etc. The installer was very polite, detailed oriented and focused not only on getting it done right but making it look good too. We had a glitch with the new system zone control over the first really hot weekend of June 18-19. I called Triton and left a message on Sunday. The Manager of the service department was at our home on MONDAY at noon to fix it. No ten day wait to get help. Excellent response time.

Triton was booked the morning I called so I scheduled the inspection for after 5 p.m. (premium time) since my tenant had turned off the water to the unit to minimize the water leak. Prior to lunch, Triton called and indicated that they could come out sooner at around 3 p.m. so I contacted my tenant to verify the timing was OK. Fortunately it was.. The technician called me before he arrived at the Condo informing me he would let me know what he found and what he would recommend. The technician performed a diagnostic on the hydronic heater to determine if the water leak was coming from the heater. He also performed visual inspection of the water lines via a mirror and performed scope camera inspection for areas not visible. He then cycled the hydronic heating unit to verify the no water was coming from the unit. He determined that the heating unit was not leaking and that none of my water lines were leaking. The water that he did find appeared to be coming from the Condo above my condo. The neighbor upstairs has contacted a plumber to resolve the problem. I was very impressed. The inspection was very extensive. The technician, Rick, did an excellent job. I would recommend Triton to anyone who needs a very good HVAC company.

Horrible workmanship, responsiveness, professionalism, and customer experience. Asked Triton to come out for a cleaning / tune up on our 1-year old wall furnace. Technician cleaned the system, but did something that caused the unit to be inoperable. After struggling to get the system back to working order, the technician declared the system in fine working order. That evening, however, the system would no longer work and we spent a 40 degree evening without heat with a newborn in the house due to this error. We called first thing the next morning to let Triton know that - with a 5 week old newborn in the house - we had to have the system repaired immediately, but the Manager - Jason - was unwilling to meet our request that someone other than the original technician who had broken the system come that day to perform the repair. Disgusted with the lack of assistance and the poor attitude of Jason, we asked for a refund. Another company serviced our wall furnace an hour later, finding the mistake the Triton tech made. We called Triton and left a message for the owner Mike to explain our displeasure, but he has not called back to speak with us (four business days ago). Do not use this company if you care about customer service, being respected, care for your needs, answering the phone during posted business hours (no one answered between 7 am and 8 am), returned calls, or general satisfaction.

We met them at Costco. We asked them to come out because our heater was not working. The technician John they sent out told us that the unit was shot and would be about $7000 to replace it with a new one. Since we live in California we don't have to use the heat very often so we decided to wait. 2 years later I had a friend over who also does Heating and AC service. I asked him to look at the furnace. He determined that the ignitor had gone out. It was a $10 part that he showed me how to replace myself. I installed the part and the furnace works fine now. DO NOT trust Triton Air. They are not looking out for your best interests.

I do not believe I could have found a better company to work with. These days I think finding another one as good may have actually been a challenge. Sales was honest and very consultative. In doing my own homework I was prepared to purchase the most expensive system Lennox offered (quietest and most energy efficient). However, the salesman steered me toward the system that he felt would fit my needs at less cost. Furnace is installed in the attic and suspended from the rafters (as is the duct work as well) which makes it very quiet, and AC is not often needed being located near the beach so highest efficiency unit could not be justified. This education and advice saved me about $2,000. Installers were the best. On time every day, neat, clean and courteous. Were happy to have me come up to the attic to show me how they were doing things. They immediately won my trust. Having been in the construction business many years ago it was clear to me that these guys were as pro as it gets and took great pride in their workmanship. I did get another bid for the same equipment but because this was purchased through COSTCO, Triton Air came in the lowest. As unlikely as it is to get the best at the lowest price, that's exactly what happened here. Even without the COSTCO pricing I'm sure Triton Air would have been about the same as other companies but I'm not sure the others would have added as much value.

Quote was several thousand higher than others. Would not itemize quote so I could compare to others.

It was a great experience all the way. As we were leaving Costco, we met the sales representative, Robert Allen. He took the time to explain his products to us. John came to our house and thoroughly checked our house before providing an estimate. The crew moved quickly, quietly and efficiently throughout the house. Mike, the owner, came by during the installation to make sure the work was to his satisfaction. The installation of the condenser was a new installation, not a retrofit, and was installed with care and expertise beyond our comprehension. One of the most important parts was that at any time when you spoke to any of Mike's employees, they took the time to answer it with accuracy and knowledge.

There was a problem with the service man who was assigned to us. He mentioned that my air conditioning downstairs needs more freezing liquid. I said, "Okay" Then he said, "Well, first I would have to fix the leak" It was a big question mark because I said, "I know there is no leak. They damaged it when they paved my backyard and then they came and fixed it and replaced the freeze but they didn't put enough in it. Most likely that's the reason. So just put the freeze in there and charge me." He said, "I can't do that" Later on, I called to follow-up on it with his office and they told me he has left. The company is okay but that specific guy who is no longer with them was trying to push too much business, I thought. But the company came and apologized and said, "Next time we're here we'll do it your way" The company I think as a whole was okay. That specific guy was let go. When I took them up, I checked with Angie's List and they had an A+ rating. In fact, I now have a service contract with them. They'll be here next year again. The company as a whole is a reputable company and because this guy was leaving he didn't put his heart to it. They are supposed to give quality. Their price is a good 25 to 30% higher than the normal. You get air conditioning service for 90 bucks, their rate I think is 145 but they're supposed to be the best in the area and I was more into quality. They should not have sent this kid to me. They saw that I'm a senior guy. I went to them knowing that I'm going to be paying more than the market and I wanted someone honest to come in and tell me exactly what the problem is and I would be happy to pay for it but not just playing around. They offered me a package deal with a big discount. So I signed a 2 year contract with them. They would come in and service my system and fix it if something goes wrong. They're good until the end of 2015.