Designer's Magic Flooring, Inc.

I wanted them to return to do two minor cuts in the tile. they were scheduled to be here at my house at 2:00 pm to look at the job. they did not call or show up. I called at 3:00 pm to confirm that they were still coming and was told that someone was on their way. I called again at 4:30 and was told that they were not coming. The original job completed last November was barely acceptable. There were many things that I did not like about the tile work last November. they constantly did things that were not quite bad enough to write bad comments or to stop the job. eg: late showing up for work, putting insert pieces in different places then what I marked, finding ways to charge more. I suggest that you find a good tile person through Angie's List. I am sure that there are many tile companies better than Designer's Magic.

unknown

They did a beautiful job. They were absolutely on time and any time I had a problem, they went out of their way to fix it. They came when they said. They were in and out of here in two days. I was just amazed at how well they did especially considering their bad reviews. Their price was fair.

they never responded to my request for an estimate

I needed all new flooring for my two bedroom condominium and Designer's Magic was excellent. They provided fast, personal service at a fair price. There were plenty of in-stock materials to choose for my time sensitive job. Installation went smoothly and they were very responsive to the minor scheduling problems that arose. I was pleased with the quality of workmanship and the job was completed on time.

They were very poliet and nice to work with but extremely expensive.

We bought our 8 year old home last summer and it was very much in need of replacement flooring except for the existing wood floor in the entry hall and great room. After searching for several months, we went to Rich Osborne at Designer’s Magic in San Clemente. We were concerned that this smaller shop might not have all of the flooring products / varieties that we wished to choose from. Fortunately, Rich was able to offer us everything that we fell in love with at the competitor’s store for much better prices. We selected beautiful products, from large selections, that coordinate perfectly with our décor. Adding to the existing wood floor was a challenge. A competitor quoted a high price to ship from Europe; however, Rich was able to find a limited supply on the East Coast and offered considerable savings. We were also very concerned that the new floor should match the existing floor. Rich had a new sample sent to us overnight and made inquiries to assure us of the match which turned out very well. Rich was able to coordinate three flooring teams to come into our home in one week, as we requested, and complete the entire job. The tile setters installed 20” tiles on the diagonal and did a beautiful job. The wood floor installers came in at mid-week and were amazing. They pulled up some existing wood at the sides of the hallway to fit the tongue and groove pieces for each adjoining room. They tore up existing carpet, laid the floors and installed new baseboard in record time. The carpet installation team did an excellent job as well. We told Rich that we wanted all the floors to come together at the same height, without using T-moldings to separate them, and each team worked to make that happen. Rich is honest, fair and very patient with all our questions. He gave us many samples to take home and spend several days considering. He came out to the house several times before and during the job. His prices are very competitive and we had significant savings when compared to large chain stores for identical products. We would definitely do business with Designer’s Magic again.