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PIONEER MILLWORK INC

4.3(
3
)

Doors, Windows, Hardwood Flooring Sales and Installation

About us

PLEASE VISIT OUR WEBSITE FOR MORE INFORMATION.

Business highlights

34 years of trusted experience

Services we offer

SUPPLY DOORS, WINDOWS AND MOULDING TO THE RESIDENTIAL CONSTRUCTION INDUSTRY.

Amenities

Free Estimates
Yes

Reviews

4.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
33%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.0
responsiveness
3.3
punctuality
3.7
Write a review
Showing 1-3 of 3 reviews
Ivan M.
06/2011
3.0
doors
  + -1 more
After being referred to this company by TruStile, I ordered several custom interior Tru Stile doors for my project. After order was placed, there were few changes and correction to door sizes. The expected delivery date was pushed back twice with extremely poor communication from the sales rep causing costly time and schedule conflicts. Additional problems with the order were as follows: 1. Some doors were not bored and cut to correct height as promised. 2. Missing part of one door delayed installation. The door had to go back to shop and came back with dirty glass. 3. Pocket door frame came warped causing installation and esthetic problem. The communication and responsiveness of the sales rep and the owner were very poor. At later date, partial credit was issued by TruStile manufacturer for the defective pocket door frame.
Description of Work: Custom TruStile door order (some pocket doors, some with glass, some bypass and swing) including job delivery No installation
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$6,000
Response from PIONEER MILLWORK INC
We tried very hard to please the member. It is true that a pocket frame we delivered to him was warped. This unfortunately happens on occasion and our supplier is very good about immediate replacement. The member did not report the defect to us until after the frame was installed (not typical) and he would not allow us to replace it. For good reason, our supplier does not give credit unless the defective product is returned. The member wanted to keep the defective pocket frame and receive full credit. Although against our return/defective policies and in the interest of good customer service, we did give full credit and supplied him with additional material to repair the warped frame. Basically, he got a free pocket frame. When he called us about the dirty glass (an unusual phone call because construction sites are dirty and glass always should be cleaned at the end of the project) we gave him instructions on what products to use in cleaning the glass and again to give good customer service, we offered to come out and clean the glass. He gave us no reply. Regarding his complaint on incorrect bores, door height and missing parts, he got exactly what he ordered. He did not give us information in a timely manner which made it very difficult to please him. At no point did he ever allow us to correct a problem, he only wanted money. He told us more than once that our company reputation was at stake if we didn’t give him money. After we found this negative review, we called him; he told us that if we sent him money, he will remove this negative review. Pioneer Millwork has built a 20 year reputation on good customer service and quality products. We will not take part in the practice of “paying” for the removal of an inaccurate bad review.
Jerry B.
05/2011
5.0
replacement windows, doors
  + 0 more
Their service was good. They were a bit slow, but that wasn't their fault. They had to order the windows, so they were stuck to the manufacturer's schedule.
Description of Work: They provided windows and doors. We had a separate installer.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$20,000
LINDA RIGAS J.
10/2007
5.0
hardwood floor, replacement windows, doors
  + 1 more
They were brought in as a subcontractor by our general contractor. They provided outstanding service. When we couldn't find a baseboard style that fit our home, they fabricated a custom baseboard at a minor up-charge. Pete Pignati was absolutely the best. He came to our house on many occasions throughout the delivery and installation process. At this new location, they have a very large showroom, which is nice for the consumer.
Description of Work: All new milgard windows and sliding doors, wood baseboards, casements, exterior front door and door hardware.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000

    Contact information

    835 E SAN CARLOS AVE, San Carlos, CA 94070

    www.pioneermillwork.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Doors,
    Windows,
    Hardwood Flooring Sales and Installation

    FAQ

    PIONEER MILLWORK INC is currently rated 4.3 overall out of 5.

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Yes, PIONEER MILLWORK INC offers free project estimates.
    No, PIONEER MILLWORK INC does not offer eco-friendly accreditations.
    No, PIONEER MILLWORK INC does not offer a senior discount.
    No, PIONEER MILLWORK INC does not offer emergency services.
    No, PIONEER MILLWORK INC does not offer warranties.
    PIONEER MILLWORK INC offers the following services: SUPPLY DOORS, WINDOWS AND MOULDING TO THE RESIDENTIAL CONSTRUCTION INDUSTRY.

    Contact information

    835 E SAN CARLOS AVE, San Carlos, CA 94070

    www.pioneermillwork.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM