UC Fence

UC Fence left us with a quality white vinyl fence at a fair price, nicely installed, and resolved our very few problems professionally and relatively quickly. Our job consisted of replacing 250 linear feet of falling down wood fence with 3 adjoining neighbors, a somewhat tricky hardscape issue, and the need to contain high-jumping cats. Their Sales Manager, Eric Prien, did an admirable job coordinating things with our neighbors (even one we were having trouble getting on board) including getting their payments for their share of the job, and he also took good care of us throughout the process. His estimate was fair & quickly obtained and he followed up with us a number of times as we moved closer to starting the job. The installation crew was knowledgeable, friendly, capable, on time, and clean up was pretty good. UC Fence is fully insured for liability & W/C and have all the necessary licenses and bonding. As in life, not everything is perfect – and this is especially true when hiring contractors to do a job you care about being done right. The key to considering UC Fence for your job is knowing that any issues WILL get resolved to your satisfaction, period. I couldn't recommend them more highly! Thanks for reading.UC Fence left us with a quality white vinyl fence at a fair price, nicely installed, and resolved our very few problems professionally and relatively quickly. Our job consisted of replacing 250 linear feet of falling down wood fence with 3 adjoining neighbors, a somewhat tricky hardscape issue, and the need to contain high-jumping cats. Their Sales Manager, Eric Prien, did an admirable job coordinating things with our neighbors (even one we were having trouble getting on board) including getting their payments for their share of the job, and he also took good care of us throughout the process. His estimate was fair & quickly obtained and he followed up with us a number of times as we moved closer to starting the job. The installation crew was knowledgeable, friendly, capable, on time, and clean up was pretty good. UC Fence is fully insured for liability & W/C and have all the necessary licenses and bonding. As in life, not everything is perfect – and this is especially true when hiring contractors to do a job you care about being done right. The key to considering UC Fence for your job is knowing that any issues WILL get resolved to your satisfaction, period. I couldn't recommend them more highly! Thanks for reading.

Everything seemed professional ahead of installation, but unfortunately the execution during installation was poor quality. UC Fence did an onsite assessment and identified 4 ficus trees close to the fence that I would need to remove prior to installation. I ended up removing 7 ficus trees just to be safe. Unfortunately, one of the trees that they said was fine they severely damaged during installation. They made a straight cut through a major root exactly in line with a fence post, and months later during major rains, the tree fell over and nearly fell on top of my roof. Additionally, after getting a driveway gate installed, we realized how the fence was not correctly leveled. Sometimes it’s just not worth going with the cheapest bid because you get what you pay for.

Left several messages with the office and did receive a call back from an employee. I sent pictures of my fence, and never heard back from them. I will not attempt to contact this company in the future as it was a waste of time trying to pursue an estimate much less a completed job.

I called and left my number with a person in the office. They have not called me back.

Our fence (originally installed 7 years ago by UC Fence and Jason) took wind damage on two sections and I thought I would call UC Fence for repairs. Surprise, I spoke with Jason, he gave me a quote which I accepted and within a week, and as scheduled, two workers showed up and rebuilt the fence that had been damaged from the high winds. Both times I've contacted UC Fence, they have been 100% professional, 100% on time and 100% quality workmanship. I highly recommend UC Fence for your fencing needs.

Wow. Looks fantastic. Couldn't have gone better. UC fence promised to complete the job in two days and fulfilled their promise. Their price came in just over my budget but we were able to come to a mutual arrangement on the cost. They worked with me on everything and were a pleasure to have work on my fence. I would gladly have them work on another project if I had one.

Sent them a request for a quote 2 months ago ... they never bothered to reply.

Everything went Great from start to finish! We are Very Happy with the work that was done, and Love our fence. UC Fence Co. San Bernardino, is extremely prompt and professional, and they do Really Nice work, with the best pricing of anywhere we looked. They have a great sales person, Eric, who is really knowledgeable. We had him out 3 times before we finally decided on what we wanted done. He was very patient and nice, helping us make the right choice for our needs. This fence company is the best place to get the fencing service you need done. We plan to do more fence work in the future, and are happy to have the guesswork out of the way as to who we will go with. UC Fence Co. A+ *****

Was nice I spoke to Matt it was extra to travel to Victorville thanks 😊

Someone came out - took an hour of our time. Told us we would have the quote in 1 1/2 wks. We called 2 wks later, were told the quote would be to us that night or the next morning. Now 4 wks later - still no quote. Never mind - we went with another company!

We had our fence installed at the end of August 2018. We went in with a group of 6 or so immediate neighbors in our HOA, and UC Fence was chosen by the group since they had decent reviews and the lowest bid. I am writing this review because we had an overall bad experience with the company for a number of reasons, which I will list in chronological order, although #3 and #4 is what prompted me to write this review now. 1. After the fence in our yard was installed, the team left a bunch of trash in our yard (picture attached). We contacted Eric Prien and the trash was removed the following day. This was resolved satisfactorily, although it is still unprofessional to leave trash that is only removed when customers complain. 2. We examined our backyard after the fence was installed, and the workers had killed two of our fruit trees. One avocado tree was removed and completely discarded. One fig tree appeared to be pulled out of the ground along with its support post (picture attached). The fig tree was clearly marked as a fruit bearing tree, and it appeared the workers tried to hide the fact that they killed it by sticking it back into the ground although it was no longer attached to its roots. Both trees were located 1.5-2 feet away from the fence line. We believe this behavior was extremely unprofessional, as the men removed and killed our trees and even worse tried to hide it so we would did notice until it started to yellow after they were done with the job. We had extensive communication with Eric about the dead trees, and this was resolved by the company purchasing a fig and avocado tree as replacement. 3. In September/October we noticed that the end caps on the posts (not sure what they are actually called) were falling off. Four out of six posts on the right side of our backyard were found to have missing end caps. My husband says they should have been fixed to the posts with vinyl glue or some sort of adhesive. Clearly this was not done because almost all of the post end caps have fallen off on one side of the fence. My husband planned to glue them on himself, but some of the caps are lost now and may have blown into the neighbors’ yard or the street. 4. After a windy day, a large section of fence blew down (see pictures attached). The horizontal top bar was detached from the post and at least 4 panels of fence were blown over. This left a large gap between my backyard and our neighbors, and we were not able to let our dog into our backyard during this time. My husband replaced the panels himself, but thinks that the horizontal top beam was cut too short because it slips out of the post easily. This appears to be due to poor installation of the fence. No matter how windy it is, I would not expect fence panels to just fall down like that. This is completely unacceptable to me, and is what prompted me to write this review several months later. I was willing to overlook a lot of the other issues (end caps – we can glue them on ourselves; garbage – at least they took it out after we complained; dead trees – at least they accepted responsibility and gave us replacement trees…). However the last straw is that this company installed a sub-par fence that blows down in the wind. This fence does not provide me with a sense of security. Overall, this is a very unprofessional company and we have had problems with them from the beginning. They do not respect your property and leave trash in your yard after they are done. They do not care about your landscaping or your trees and plants. I talked to my next door neighbor, and he said that they sawed off several large limbs from his avocado tree without asking him about it, and another neighbor mentioned there was just general sloppiness issues in her backyard, so this appears to be a consistent pattern of behavior with this company. They did a very poor job installing my fence. The end caps were not secured, and a large section of fence blew down in the wind. I would never recommend this company because the fence does not provide any sense of security and I have no confidence in the installation.

We had to call them the day of the install. The quote they gave us one time and the workers were given a later time. After we called, they came out within 30 minutes. Price was slightly high for less than 90 minutes work. Workers were cordial and informative. We did make a follow up request and they scheduled to come out and do it.

Requested to be contacted for a new fence/gate or repair on October 9 on Angies List...never heard a peep!

Installation fine; however, left behind messed up dg which then was completely restored two weeks later satisfactorily. Really like end result. Fencing is very expensive, unfortunately, but UC was $500 and $700 less than two other estimates I got.

I was called by a member from US fence Company. My original appt date was Fri July 20 and schedule for 9am to 10pm. They called because they were running later from another job. We agreed to a re-schedule date July 24 for the same time. Today was a no call no show from this company

The iron gate kick plate sheet had a welded joint. I pointed out and they replaced with a clean one. The other oversight was that they configured the right door as passive door instead of the left door which . which is not suitable instead of the right door which didn't had the rod to secure the gate. . To overcome that they added extra rod

The fence is beautiful, but the guys left concrete spilled on my driveway and running down our brick wall that won't come off. Some of the help complained the whole time about having to put up the fence on a slope and I can understand that it was a light mist the first day. My husband got them buckets to use and they kept them. The price was amazing for what we wanted and where we live.

The service was done by timé expected very clean work.

Absolutly 100% totally happy with the the professionalism, quality of product and work . I love my new fence and I would recommend UC fence company, for anybody's fencing needs.

Project not yet started, estimated start date April 24 2017

Everything went very well, UC Fence did an awesome job and now we have the best looking fence on our street. I'm very happy with the look and quality of the fence.

We were looking for coupons with him and at first there was %5 coupon off any work period and we made the call to have them give us an estimate on Nov. 22nd. They kept telling me they were not offering any coupons and that I was wrong. I screen shotted the %5 deal and sent it to them today and then they changed the coupon to make it %5 off work of a $500 maximum and they had to mention it during an estimate. I knew that they called to change the coupon today.

The salesperson provided a verbal & preliminary written quote and stated he would get back to me with the formal quote. I waited 10 days without contact. I called and was finally emailed a quoted 35% higher than original quote. The salesperson stated, I did not change the price, administration did. When asked for additional clarification, none was provided. I countered the quote, and once again, no response for 2 weeks. I sent an email to their main page email address explaining the chain of events. I received an email stating the sales person will be made aware of how unhappy I was, but was still not offered an explanation of the significant increase in cost. I again asked if they would accept my counter and the only reply I received was a request to not post a negative review because it would ultimately hurt their employees. I do not know if the core issue was a poorly trained sales person or this company uses bait and switch tactics. Buyer beware,

I called in the morning because I needed a quick repair and an estimate for complete fence replacement. (my rott had knocked down the gate the night before) Jason swung by on his way to a job, he put the gate back on its hinges and a few screws later he was done! No charge! He'll be calling me later to set up an appointment to replace my broken down fence and you can be sure that I will be using his services. Great job Jason and thanks!

We got estimates from 5 fencing companies and this was the only one where we had these issues. It took multiple days just to get a call back from the sales guy that the office referred us to, and then when we tried to return his call there were two days of his having a full mailbox on his phone so that we couldn't leave a message. When we finally got ahold of him we waited longer for an appointment, only to have him call shortly before the appointment on the day of the appointment, to cancel the appointment and offer a phone estimate instead. All this, after we delayed making a decision on our fencing until we got them, our last estimate. It was a waste of our time. The person at their main office who you get when you first call in was lovely, but that doesn't do any good in the end if their sales guy is overwhelmed and unable to keep his appointments. The sales guy seemed knowledgeable, but again, that doesn't do anyone any good if it takes weeks to get an appointment with him and serious phone tag to do it, or if he isn't able to keep his appointments. Hopefully, they'll hire more sales people so that others don't have to go through this.