Elite Iron Specialist

Horrible customer service over the phone. I attempted to schedule an appointment twice with Chris who is the son's owner. First attempt he was supposed to call me back to confirm an appointment since he had to check with his dad's schedule. Never called back. I attempted a second time and we actually agreed on a time and date. Never called or showed up. I got a hold of Chris all he could say was that he was sorry! English isn't their second language too. So unprofessional no explanation and he wanted to get off the phone with my by saying he'll call me back again for his availability. Awful do not use this company if they can't even give a courtesy call that they can't make it, who knows what type of service they'll perform once the job is given!

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Many delays. Several call of cancelling appointment at last minute. The power coating took forever. When the power coating was finally done, he didn't have time to come install it. When the hand rail was finally delivered, the power coating had long scrapes because he didn't wrap them when transporting it on top of his truck. Used wrong gloss spray paint to cover up the scratch. I saw that the welded joints have pits and pots so I asked him if he did the work. He said that his apprentice did the work. Had him fix the joints which means removing the power coating and using the wrong gloss spray paint to cover the work. By this time, it was getting dark and I didn't catch many other joints that weren't done correctly. He went to China the next day for Chinese New Year and would not be back for a month. Many joints under the hand rail have already started to rust after half a winter.

They were excellent. It was a positive experience. We like them and we approved. The price was excellent.

I called and was was quoted a price over the phone of $600 based on the rough dimensions of the 2 gates. That sounded like a reasonable price and so I agreed. I was told that Jeff would be out to do the measurements. Turns out that English is not Jeff's first language and I found it very difficult to communicate with him. I have one other gate at the side of the house that I wanted copied for style and appearance. The gate posts on the side of the house are welded to large 5/8 diameter bolts that were embedded into the block walls when the walls were build. This results in a gate that will never come loose from the wall. When we built the garden walls we installed the same type of anchor bolts to hang the small gates on. When Jeff saw and finally understood that I wanted the new gates to be the same he said that the quote was for 1and quot; square tube not the 1-1/2and quot; that was used on my front gate. To make the new gates the same he wanted another $200. I reluctantly agreed so that I could just get the project done. A week later when he returned to install the new gates they had 3 small ugly tabs welded on the sides of the tubes and Jeff was going to drill and use anchors to install the gates. I pointed out that we had put in the large bolts to hang the gates on and he replied and quot;No problem, just cut offand quot; I freaked and told him that I did not want the gates hung on cheap ugly tabs with plastic anchors. He agreed and returned a week later with 2 helpers and no tabs on the posts and I helped his crew drill the holes in the posts and we got them installed. The gates are rock solid and will last a life time. If I had allowed them to be installed with the anchors they would have lased a year at the most before they were loose. I know that none of these problems would have occurred if Jeff's English had been better so that I could have had a real conversation with him regarding what and how I wanted the job done. Next time I will use someone else and make sure that they speak English so that I can avoid this type of problem.

The arrival window was to be between 2-3 in the afternoon. The welder arrived about 3:05 p.m. He had his equipment ready in a few minutes. The entire job just took about 30 minutes. Very efficient.

When they came out to do the estimate they were very well prepared with samples of materials, colors and samples. The only problem was they did not deliver on the promised date they did come out and tell me about the delay. The Gate was so beautiful that I will over look that one problem. I have had so many compliments on the new iron gate I would highly recommend this company.

It went great. There was some confusion on the delivery date, but he delivered his excellent hand-crafted wrought iron on the right date and it was beautiful!! I have gotten so many compliments on it!

See Above.

Jeff came promptly, worked efficiently, and completed the job within 5 hours of my call to the company. Excellent service! Language is a bit difficult, but we managed just fine. He was very polite and pleasant. I am delighted to have found this company on Angie's List!

Jeff answered the phone, came out the same day and looked over the job. He opened the operator and just knew what to do. He gave his bid which was better than the others I had received. Even though the language barrier was present, it did not keep me from knowing that Jeff was the right person for the job. He cut the gate,put in two posts and lock and put in the manual gate and painted the posts he had installed. He was thorough, diligent and the price was outstanding for the work done. We will have him make our pet gate in the back yard soon and I doubt we will even try to bid it out as he is very fair and reasonable. Plus, he is just a very nice person who takes pride in his work and wants to do a good job for the customer. Please don't let the mild language issue deter you from giving the job to Jeff or you will have a lost opportunity to have a great product for a fair price.

Aside from a few minor difficulties with language it went very well! Elite Iron is one of those rare companies that takes pride and enjoyment in what they do. They provide quality work and will go the extra mile to do so. Also notable is the design aesthetic he brought to the job, actually improving our ideas to provide beautiful, quality work that was custom built to last. I hope Elite Iron will read this and know how much I appreciate their work!

Communication was VERY difficult and I was concerned because the bid was at the high end of all the other bids. The final outcome was far better than I could ever have imagined.I can't wait to expand the area and tear down the rest of the old wood fence

punctual. competitive price. finished work in one day. very happy with the work.

The Elite person came over to our house within hours, figured out what needed to be done, and returned the next day to fix it. He was super-quick and did a great job.

They did an excellent job, and the price was reasonable. They came out the same day that I called.

Contractor came out as promised and performed the repairs to my existing wrought iron railing as promised.

Went great, came out the same day to give us the estimate ($150) and came back the next day to do the work. Welded on 2 sets of braces/anchors at the top of 3 step railings, then 1 more on another one that already had only 1. And re-welded the fence railing. Also painted all the braces/anchors and welds to match existing paint. They were extremely friendly and did the work quickly. Would definitely hire them again!

Found them on Angie's list and the references were good so we called him Friday morning. He came by within a few hours to give us the quote and indicated he could start right away, which he did (he estimated 4 days total to complete the job, but completed it in about 2 (long) days.

I called the company based on some good Angie's List recommendations. They sent a man who I believe was named Jeff. I was running an errand when he came but when I returned he had already fixed the gate. I called him back so I could pay him and he came back an hour later and charged me exactly what he said he would. He was fast. I didn't think it was even fixable, as the gate broke in pieces and was lying on the ground when I left to run my errand. It's fine. I can't believe how many great people I've found on this List.

From start to finish, took less than 12 hours. He was amazing and at a great price.

I called at about 9:30am and was told someone would be there for an estimate between 10-12 the same day. The gentleman arrived about 10:30am. He was pleasant and clean. His command of English was less than what I had hope. A deal was struck. The worker would return the next day between 4-5pm to perform the work. The worker had not arrived by 6pm so I called the shop. The shop call back and said that the worker was running late would be there between 7-7:30pm and indeed he was. The worker brought all his equipment with him and cleaned up after himself.

They told me they would be here at 5:00 and didn't come until 6:30. My husband asked if they would come back the next day at 9:00am, he said he would. The next day he didn't show up at 9:00 and called at 10:30 and asked if he could come at 2:00 instead, because he was busy. I said that was fine and he didn't show up until 4:30. I finally got an estimate, but we will not use them.

GIVES FREE ESTIMATES. PRICE IS VERY REASONABLE AND WORK IS SUPERB. GETS THE JOB DONE QUICKLY. THEY EVEN DID EXTRA WORK OF ADJUSTING MY METAL GARAGE DOOR SO IT OPERATES SMOOTHLY.