Stoddard Tile Company

Timely in hom discussion, review job, then received written estimate. Job scheduled, completed as promised. Extremely please with process and finished job.

Kim made it look perfect. My realtor put her on a list of dependables to call! Kim got back to me promptly (unlike her competition), showed up on time, gave a fair, detailed estimate covering all the bases, then fulfilled that and beyond. She created colors to match custom grout, and while she had warned me about the limits to repairing extreme damage, the excellent result made me wish I had done this for myself while living there. Stellar. She did all this while I was away helping friends dealing with a hospitalization that was life-or-death; only reason for my delay writing this.

Tile had extra wide grout, which was in poor shape - badly stained. I was hoping for an improvement to the look of the grout, but the work made the grout look like new. Was pleasantly surprised by that. Total time of work was 2 days, as expected. Total tile area was "large" but not sure of actual measurement. We moved the furniture to other rooms beforehand, leaving the tile clear (except for one large plant which they worked around).

Kim was knowledgeable, professional, on time with work and communication. We worked together long distance as I don’t live in the town where worked was performed. When I traveled to inspect job the job site was complete and clean. The pictures Kim sent were perfectly, representative of the job done. Her work is outstanding!

Kim arrived on set date and time. She was very meticulous removing the grout from her 11" tile floor and did a seamless job in replacing the grout. Looks super. Very happy with work and will certainly recommend her company.

This is the second time we have used Kim Stoddard's services and, once again, are very satisfied. She recaulked a portion of our guest bathtub and gave me helpful info to prevent mold in the future. She did it in the amount of time she said it would take. Very professional/helpful

It went great. Kim was on time and did a fantastic job. Small job she was willing to do which I appreciated. Matched the grout in kitchen backsplash to the rest of the kitchen. Recommended some re-grouting in bathtub with absolutely no pressure. Gives a discount as a returning customer. Would definitely hire again

The old grout was removed in both locations and the area cleaned. The caulking was applied in the kitchen and the grout in the bathroom. Colors matched perfectly.

This was the worst home repair/upgrade experience I've ever had in my life. Not only was Kim extremely hostile, she threatened to leave the job multiple times, left me without a shower for an entire month, and damaged my tub and attempted to refuse to pay for the repair. Kim was contracted to remove the old tub surround and walls and install new walls, glass tile, and glass shelves. The breakdown of the unfortunate series of events is below: - Kim measures my tub surround, tells me how many tiles to order and gives quote. -Kim looks over materials after they are purchased (glass tile, glass shelves), including new tub (to confirm wall depth) and confirms that she knows how to install everything. -Kim is given installation instructions from the material providers and claims they are incorrect so she calls the provider and argues with me about it. Finally Kim agrees to install the glass tiles and shelves according to manufacturer instructions. She also takes a sample of the glass tile home to test cut. Kim refuses to cover the work area and insists that the plumber should cover the tub before she begins work. Kim also fights with the plumber and causes him to threaten to quit the job. Kim finally agrees to cover the tub before she begins work. - Kim installs the walls crooked and blames it on the fact that my house is old and the fact that the tub lip is too wide, even though she measured everything beforehand. She threatens to leave the job again. Kim agrees to fix the crooked walls , but doesn't. We find out that Kim measured wrong so more tiles have to be ordered. -Kim starts the job and informs me that she cannot work with the glass tiles I bought because they were not cutting correctly. I contact the material provider and they inform me that she is cutting them incorrectly. I have to fight with Kim to use the correct blade and cut them them the way the material provider suggests. Many of the tiles are damaged and cut incorrectly but Kim continues to blame her shoddy work on cheap tiles. She even yelled at me and threatened to quit several times and informed me that she was losing money on the job because it was taking too long. -Kim does not finish the job leaves on vacation for two weeks, job has already been going on for 1.5 weeks. I am left without a shower for 3.5 weeks total. -Kim returns to finish the job, I even agree to help to make things go faster because for some reason she did not bring an assistant. I complain again about the crooked walls and chipped tiles that had been installed. Kim agrees to remove and replace the tiles but refuses to fix the crooked walls. This entire time she refuses to give me her schedule and shows up to work when she feels like it. Kim begins to install the glass shelves and realizes she does not know how to do it. Work is halted so she can look online. Kim makes me sign a waiver saying she is not responsible for the shelves after install because they have an irregular shape. -Kim drops her hammer and cracks the brand new tub and refuses to pay for the repair. I argue with her and she agrees to pay for it. -She finally finishes the work over a month later and at that point I had had the tub repaired. She comes over to collect the final check and begins to argue about paying for the tub repair. She starts yelling and I threaten to have her removed from my home. She finally agreed to pay for the tub repair and left my home. The work that Kim did was less than acceptable. She did not properly install the tile or the glass shelves. She lied about knowing what she was doing and took advantage of me. The walls around my shower are completely crooked, my grout cracked 2 days after she installed it and grout seal around the tub crumbled. A little over a year later and I've already had to make several repairs to the work Kim did. At many points in the job, I tried to find other contractors to take over so I could fire Kim but could not find anyone to do so. What Kim did to me was horrible and completely unacceptable. I do not recommend her for any services and hope that she goes out of business. **Kim's response is a total and complete lie. At no time did I ask that she not bring an assistant and at no time did she recommend that I hire a general contractor. Instead she said she had everything under control. Her reply just goes to show how unprofessional and untrustworthy she really is. At the end of the job I told her how unhappy I was with the crooked walls and countless other mistakes, but she did not care.

Kim has done projects for us before, including an award winning patio tile design two years ago. For fabulous tile work I will always go to Kim. She is straight-forward, reasonable and friendly. She knows how to find out what her customers want and provides helpful input to make sure the result is solid and stunning. She tucked the tiles into the archway for the shower with such accuracy that you would swear that the building was built around the tile-work. The jaw has dropped on every person who has seen the shower tiles, including contractors, construction workers, neighbors, friends and family. And Kim was very complimentary about the framing and stucco work on the new garage, showing how the top tile on the left side of the arch could be flipped over as a template for the top tile on the right side of the arch: perfect symmetry.

When I saw Kim's website and talked to her on the phone I knew she was a pro. She was the only one I talked to who knew why I couldn't get my white shower tiles white again. Drainage holes, called weep holes were clogged by soap and hard water and caused discoloration. She arrived whe expected, worked continuously, and did a great job.

Slow response. Borderline rude communication, uninterested in service or work.

The installation went very well and it looks great! It took her about two days to finish the back splash, which was a very complicated project. It's a quality job and a quality product for a reasonable price. We'd definitely recommend her!

Kim was on time and identified loose tiles that needed to be reset in addition to the grout repair, workmanship was excellent. Would definitely use her again.

I have waited a year and a half to do this review because tile and grout can settle, crack, discolor, etc. I can report that the job she did is quality and seems structurally very sound. I have a 1950s ranch and had a rotted tub enclosure (water damage) that needed to be replaced, but i wanted something compatible with the original 1950s bathroom, not this granite and marble material that so many people are mis-using these days (have you noticed that granite already looks cliched and out of style?) I love old tile and I can tell you that Kim has a VERY good handle on tile from different time periods. She informed me of difficulties and options for getting tile that would match the original pink tile from the 50s (including someone she knows who has original salvaged tile from 1950s). We settled on new tile in colors that are compatible with the rest of the original bathroom. She also suggested some simple accents that are compatible with 1950s tile, and I'm very happy I took her suggestions because they look great. If she suggests some accent tiles for a few extra dollars, take her suggestions seriously because she has a good handle on the aesthetics. Estimate was thorough and thoughtful. Communication was a little rough at one point, but job generally went very smoothly once it started. There was some dry rot in the wall we didn't know about, and she worked with me to keep the price very close to original estimate while still treating the dry-rot in an appropriate manner . The measurements she gave me for plumber were accurate, and he had no difficulty plumbing job once tile was finished. She did an old-school mortar bed, (rather than just putting up greenboard -- much cheaper and easier, but less stable and straight), which is what I wanted and was happy to pay for. The enclosure itself was not completely true, and she did a VERY good job of trimming some tiles to make up for this, in a way that you don't notice that enclosure itself was not entirely straight. I have noticed one small crack (1 inch long) in one corner, but this is not unusual at all when grout dries -- especially after a year and a half. My impression is strongly that she didn't cut corners, such as putting grout in the tile/tub interface, which most contractors will do because it's much easier. The only complaint I have is there is one area where I can tell that some of the tiles were laid by eye without spacers (Kim, use spacers for 4" tile with narrow grout!). But I am very picky about tile, and think that overall the job is quite good. I know how much time she spent at my house, and the price was very fair. There are cheaper people out there if you have a crappy rental property that will get trashed anyway, but I definitely want someone of this caliber working on my personal residence. I would especially recommend her if you have either an historic home or want something modern that is aesthetically strong (many contractors can do the mechanics of tile, but lack the aesthetic/artistic sense to pull off a really beautiful job).

Kim was on time, very professional. She explained in detail to me what she was doing, the results I should expect. future care instructions. She is a pleasure to work with.

She was very flexible in working with my neighbor to get the the house key and in agreeing to accept my check from him. The floors look 100% better, to the point that I hate to walk on them, fearing that I will get them dirty. There are parts of the floor where the grout was so dirty that Kim could not bring it back to its former glory, but she did the best she could with what she had. I don't believe that I will need to have the floors done again for awhile, but I would definetely use her again if needed, or for another project, and I would also definetely recommend her to anyone else.

Fantastic! Stoddard Tile was always on time, had great creative input. Very reasonably price for expert work.

Working with Kim was great! Kim is clear and straightforward, she works very hard and charges a fair price for her excellent work. Kim's task: our 1950s house (2010 purchase) came with a 90's remodeled bathroom pretty much covered in 12"x12" slate tile. We neglected it for three years (not knowing how to clean it) and watched as the shower floor grout cracked and the tile became chalky, dry and ugly. It was past the point of cleaning. Kim promptly responded to our call and scheduled within a few days. On her first visit she sent several hours experimenting with various methods to remove the materials coating the tile. Once she found the right method, she gave me a price for the full job and we scheduled the rest of the work. Kim returned shortly thereafter and stripped the entire job and re-grouted in matter of hours. Kim returned when the tile was dry and put a completely new finish on the tile and grout using the highest quality sealer available. Finally, and most important for us, Kim left us with a plan to keep the tile clean throughout the next couple of years and a schedule to have her come back every couple of years (as budget permits) to keep the tile looking perfect.

Called Kim on Monday August 5th-received a call back on Monday August 12th Consultation charges $40.00 regardless if she gets the job or if I as an employer decided to hire her No availability until 3rd week of September After all this i have decided to give my services elsewhere

I'm not really one to write reviews, but Kim was amazing from start to finish. She came into my home for the estimate and tested different cleaners on each individual surface in my home. Her estimate was broken down into each individual area with a price for each. Kim's work far exceeded my expectations in both the quality of her work as well as her professionalism. The workers who accompanied her were hardworking and professional like Kim herself. Kim has a fantastic attention to detail, and I expected her price to be much higher, especially now that I have seen the quality of her work. I couldn't be happier. I didn't realize how disgustingly dirty the tile was until it was cleaned properly.

Stoddard made sure we had a sink, toilet and shower available throughout the project. Areas of "work in progress" were protected with heavy duty paper. Stoddard and her assistant were very careful to put down clean tarps everywhere. The marble removal process was quite dusty and Stoddard kept the debris under control and contained. They cleaned up after themselves each day. They showed up on time and worked straight through, stopping only for breaks and lunch. Very polite and professional. I received instructions on future care of the tile, stone and granite. I also paid for supplies to use going forward, and where to purchase future supplies. Stoddard is pricy and well worth it!

Ms. Stoddard arrived on time to do the agreed upon work (tile kitchen and nook). She was very pleasant and professional and did a beautiful job. I was extremely pleased with the caliber of her work, she and her company are top notch! I was also very happy with how the information was presented to me. She explained to me exactly what I would be getting so there were absolutely no surprises. She emailed me a professional bid with the detailed information that we had agreed upon. Other contractors I had spoken with not nearly as professional. One of the tile contractors I spoke with only gave me a verbal bid, the other just jotted a few things down on the back of his business card. My experience with Ms. Stoddard was excellent. I would definately recommend her and will be using her services in the future.

Stoddard Tile arrived on time, put floor covering down, confirmed the work to be done by reviewing the contract, worked very hard. They are a great conscientious team, neat, thoughtful & pay attention to quality and detail. I highly recommend them.

Before we had contacted Kim, we had gotten a bid for Corian from a local company. We got a complete bid for 2 bathrooms within 3 days, with all costs completely broken down for us. Due to the high cost of Corian however, and also since we like the aesthetic look of tile, we had contacted Kim for a bid so we could weigh our options. We were upfront with Kim that we had also looked at Corian. She told my husband over the phone something about if we were going to go with Corian, not to waste her time. Well, we were looking at several options as people do with these sort of projects. Of course we don't want to purposely waste anybody's time. On several occasions she mentioned to my husband over the phone how she felt people were constantly taking advantage of her time and getting her to drive all over town for advice and then not giving her any paying work. This didn't bother my husband that much, but it kind of started bothering me. Why did she keep repeating this over and over? Was she afraid we were going to take advantage of her? I just think she probably should not complain about such things to prospective clients. In contrast, the guy from the Corian company came out for a site visit on a Saturday (on his day off) and spent over an hour with us and never complained (at least to us). That was also a free estimate. I don't know what the issue was--if she was completely overwhelmed with existing work, or if she really didn't want our job for some reason--but I would have respected her more if she found some gracious way to turn us down weeks ago, rather than just blowing us off. She doesn't like people wasting her time, but I feel like in this case she wasted our time too. Update 06/16/13: After reading Kim's response to my review I am very impressed at her honesty and have increased my rating by one grade. I had a feeling the delay on the bid was because she was overwhelmed with existing work, but that she didn't want to turn us down outright, and appreciate she is making efforts to improve the process for future customers to avoid these delays or misunderstandings. My husband and I were looking at using her in a general contractor capacity for this relatively small bathroom project, and were willing to pay her or her plumber extra for a few other services like consultation on bathroom fixtures (we are novices when it comes to this kind of thing and were asking for some extra help), but that is fine if that is outside of the services of her business--our main complaint was not being notified earlier. I wish her luck with her new procedures.