Southgate Glass

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We are very disappointed in Southgate Glass and Screen. They are relatively unresponsive in the estimating stage. Coordination between their own employees is poor and in the end, not only did they not get the estimate right, but they were completely unapologetic about their terrible service. Brad, the Southgate estimator, arrived on time to make the estimate and proceeded to measure the windows for both repair of the sealed dual-pane unit and for the complete replacement of the windows with new vinyl windows. That was on Wednesday, 7/28/10. When we hadn't heard in 5 business days, we called Southgate to find out what the hold-up was. The fellow who answered the phone "looked on the computer" and gave us the price for the repair, but claimed ignorance about replacement. He couldn't explain why nobody had called to give us the estimate. Since he couldn't help us with the second half of the estimate, he said he would have the manager call when he got out of a meeting. Four days later, Jeff, who I assume is the manager, left a message on our home machine. He didn't leave the estimate. When we called back, we had to leave a message and it took Jeff over 6 hours to return the call. That was on 8/9/10. He couldn't explain about the breakdown in communication that led to us not even getting an estimate for replacement and he was unapologetic about it taking almost two weeks to just get an estimate. We decided to go with another company. There's another thing that bothered us. Why don't they provide written estimates? With all the communication problems it seems there is lots of opportunity for there to be disagreement about the scope of work and the price. I think other Angie's list members should select a firm that demonstrates a little more professionalism.

Their price was competitive. They were professional and good at their business. I haven't had a chance to inspect the work yet.

Found out Home depot has the exact same close doors (Warehouse wardrobe Trimline) for almost half the price. Home depot had it for $189, Southgate sold to use for $355. They wont match. The only reason we were able to return the closet doors was because they delivered the wrong closet doors to us. We were able to get it from home depot and saved over $500 for 3 closet doors. Home Depot even honor the %10 couple from Lowes for us. Home depot have also have similar shower doors for much less as well. However they already installed the shower doors. It took them 3 trips and each I have to take days off work. First time they installed it, they installed the cheap doors ( not the ones we ordered which cost about $400). They did also ordered the wrong closet door as mentioned above, not sure why its hard for them to deliver the items we ordered and paid for. On the second time, when they installed the correct door, it squeaked very loud. The installer could not fix it so they had to order another hinge. They finally install the new hinge on the third trip. We found a few other problems we were able to fix ourself because I did not want to take another day off to wait for these guys. The water would drip outside when the shower door is open after a shower. The drip guard was not leveled and tilt to the side that cause the water to flow out. We were able to fix this by adjusting the drip guard. The slider shower door does not slide smoothly. We found there were debris on the sliding wheels which we were able to remove with a cotton wad. Of course customer service was great when we were ordering. They said they would give use good deal for large order and match any comparable quotes. Once you order, its hard to get refund and they are not as responsive. They never call back when they said they would. You have to call again or go to the store. The assistant manager (Brian) said to me that "if you are trying to get discount, thats not going to happen" when we tell him the our issue with the large price difference with Home depot. We don't mind paying fair prices, but double the price, we feel like we were getting ripped off. Lucky we were able to return these because of their mistake. We were thinking of doing our windows with them before this, but not anymore after this experience.

Quick estimate, quick and professional repair.

My gardener kicked up some rocks while weed whacking our backyard, which unfortunately hit our dual pane sliding glass door. I decided to go with Southgate Glass because when I called Werner and Bros company, they said they replace windows only if I had bought the door from them originally, but would highly recommend Southgate Glass. Since their Angie's List rating was so high and I got a recommendation from another company, I was sold. The company was very professional, came out that morning to do the estimate, called me promptly with the quote, and offered me their current sale rate. I thought it was a very fair price and scheduled an installation date for a couple of days later, which was convenient for my own schedule. The installer arrived promptly and got the job done quickly. He cleaned up all of the broken glass and cleaned the outside of my sliding glass doors, even the one he didn't replace! I would definitely use Southgate Glass again for any broken windows!

Fine. I drove over with the windows and they fitted it; I only had to wait 15 minutes or so. Not many places sell glass over 36" but they do. The guy forgot to tack it into the frame which is why quality was listed as a B but that's not really that big a deal.

They did a super job and their products are excellent. They were very courteous and punctual and I would definitely use them again and highly recommend to anyone.

This firm was recommended by Halls to handle two odd shaped windows that Halls/Anderson told us were difficult or prohibitively expensive to replace. Estimator showed up on time and was friendly and knowledgeable. He wrote order for $2000 for work. Company was occasionally flaky with measuring appointments and subsequent contacts. Very shortly before installation, representative form the Co called and told us the job would be $500 more as the estimator has made mistakes with calculating the frames required; I declined to pay any more than estimate. Installers came on time, worked continuously, were polite and professional. Job initially specified vinyl frames but they made wood frames of better quality and design than proposed vinyl. Excellent quality work and excellent quality windows. In fact, product received was maybe better quality and type of material than what was initially promised.

The job went great, and they were very professional. I don't usually go with lowest bid, but the crew took 3 days and did a great job.

From my first contact with them it was positive. Larry did the estimating and was professional and explained well what we wanted to know. Chuck, who installed, in both homes was on time. He did outstanding work and jobs were finished ahead of schedule. If I was to do again I would request Chuck and his helper Aristio.

They told me they would arrive at 8:30 am (not 8 to noon or some other range of time). The repair person showed up a little early. He found he would need help with the door, since it was bigger than they thought. They immediately got on the phone and help was here quickly. The job was also more difficult than they thought, but they stayed with it and completed the work. They had quoted me a price of $165 to $200. Since they had to bring in additional staff and the job took longer, I assumed they would try to get more than the $200. I was very pleasantly surprised that the bill was $165, the low end of the original estimate. I would definitely use them again.

THEY DO VERY GOOD WORK. I HAVE BEEN USING THEIR SERVICES FOR A LONG TIME NOW. THEY ALWAYS COME ON TIME AND THEY ARE REALLY PROFESSIONAL. I HAVE NEVER HAD ANY PROBLEMS WITH THEM.

THEY ARE ABSOLUTELY WONDERFUL ABOUT RETURNING OUR PHONE CALLS. THEY ARE ALSO VERY GOOD AT KEEPING APPOINTMENTS. THEY ARE THE KIND OF COMPANY THAT IS TRULY CONCERNED ABOUT THEIR CUSTOMER'S CARES AND CONCERNS. THEY ARE VERY PROFESSIONAL AND FRIENDLY AS WELL.

SERVICE WAS VERY QUICK AND EASY. THEY WERE ABLE TO FIX MY SCREENS WITHOUT HAVING TO PURCHASE NEW ONES. THE STAFF WAS VERY FRIENDLY AND HELPFUL. I WOULD RECOMMEND.