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North American Home Services
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Doors - Repair,
About us
Our goal is to have the community view North American Home Services as a company that has created a higher benchmark in the termite, home inspection and pest control industry, based on company practices where professionalism, quality, and integrity are at the core of our foundation. We would be viewed as a leader of the industry that breed's success, stability, dependability at every contact point with our vendors, partners, governing entities, employees, current & future. Award winning.
Business highlights
Emergency services offered
38 years of experience
Services we offer
General pest control (ants/spiders/earwigs), bed bug elimination, cockroach treatments, fleas treatments, home inspections., insulation removal/cleaning/install/capping of TAP insulation (TAP insulation has been treated to repel general pest issues from your attic, rodent exclusion and repair work for entry points, rodent trapping and removal, termite repair, wasps/yellow jacket treatments, we are the only company in CA that can provide this insulation since we are licensed) termite inspections
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6300 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 15% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 201-225 of 300 reviews
Shellie B.
Jun 2014
great customer service, very friendly, did an awsome job!
JOHN P.
May 2014
The service went well although there was a little snag with scheduling -- he came out on a day we weren't expecting. We've definitely seen a difference since he came out. He sprayed around our perimeter and in the garage, and did a great job explaining about the chemicals he was using. He was very professional and was good in offering his services in the future.
Cynthia F.
May 2014
They are very professional. I had them come out twice on my other house and I ended up getting a monthly service by them because I like them. They actually work out better than the other company. Their treatment actually killed the bugs pests and nothing go around and they got rid of everything.
Sarah A.
May 2014
Jesse was great. I would call them again if wasps return.
Diane I.
May 2014
Clean webs out and sprayed - no turn of pests. Very fast and clean.
Thomas M.
May 2014
Everything went fine with no problems. However antsa did appear again in about a month.
Cheryl H.
May 2014
unknown
Sabine D.
May 2014
I called NAHS for a problem with squirrels in the house. Rocky, who happened to be in the neighborhood on another job, came within two hours of my call to assess the problem. He found the places where the squirrels could get in and closed the openings with wire mesh. Unfortunately, shortly after he left I found that two baby squirrels were trapped and could not get out of the house. Rocky returned the next day to fashion an opening so that the animals could escape but could not get get back into the house. I watched the babies emerge from the house and the squirrel mother carry them off. Rocky returned a few days later and closed the opening again permanently. He did a wonderful job and did not charge for the extra two trips.
Michelle H.
May 2014
Work was very professional and provider was extremely helpful. Would use again if needed in the future.
Micheal B.
May 2014
unknown
DEIRDRE Y.
May 2014
good, little buggers disappeared.
Barry S.
May 2014
No problems.
Miss S.
Apr 2014
I was satisfied with the job. The gentleman came out and did what he said he would do. He sprayed interior and exterior. We had a little mix up on the time but he was very apologetic. I even signed up for reoccuring service.
MARSHA S.
Apr 2014
I got a contract with them. They were very punctual and in fact I had them come out the second time for some bugs I wanted them to go after in the house. Once they sprayed the bugs came out and died, so that was taken care of. So I signed a contract with them to come out every two months for pest control for bugs outside. They were very good and through.
Patrick K.
Apr 2014
Once we had the report, we proceeded with the purchase. There were problems noted and they even found rotted wood the Termite Inspection had missed. They were so nice we referred them to a friend who was buying a home nearby.
The first problem cropped up when we hired an electrician to do some minor work. From the found level and 25 feet away he commented that the electrical panel replacement was new and had not been done with a permit nor the cooperation of the electric utility. There were double splices on the mast. Upon approaching the panel, the electrician commented that the seal on the meter had been removed. Upon opening the panel, he noted there was no inspection sticker in the panel. He took the cover off the panel and said, 'there is no ground system". The sole ground was to the water pipe that clearly turned to pvc 6 inches from the group wire. 2013 code reads two ground rods at least 6 feet apart. The first receptacle opened revealed that the ground wire was spliced to the neutral. This allowed the test meter to read "'grounded".
I contacted the inspector from North American and he had his manager call me back to explain that they weren't responsible for errors or oversights in their reports. To over themselves, every section of the report suggests contacting a specialist to examine each area. (What did I hire them for?) He told me they do not remove receptacles even though three of the receptacles in the report showed problems in the report. We had the seller fix them based on North American's report. He said they don't take the panel cover off (even though they did it in front of us). Subsequently our handy man was helping me in the back yard and looked up and said the same thing about the double splice on the electrical mast. The utility discovered it during the last meter reading and is now threatening to "red tag" our house and disconnect the electricity until it is brought up to code and inspected.
The first rain after we moved in, brought numerous leaks in the roof. North American inspected the roof and said it was new and in excellent condition. They failed to notice there were spots with no roofing material, felt paper OVER the metal valleys, shingles installed vertically on the gabled roof, improperly installed valleys, and every shingle on the roof was installed with the white nailing line exposed. Further the roof nails came though the sheeting on the porch. The roof needs to be torn off and replaced completely according to 3 licensed roofing contractors. Each came to the same conclusion without any information or influence from us.
The first problem cropped up when we hired an electrician to do some minor work. From the found level and 25 feet away he commented that the electrical panel replacement was new and had not been done with a permit nor the cooperation of the electric utility. There were double splices on the mast. Upon approaching the panel, the electrician commented that the seal on the meter had been removed. Upon opening the panel, he noted there was no inspection sticker in the panel. He took the cover off the panel and said, 'there is no ground system". The sole ground was to the water pipe that clearly turned to pvc 6 inches from the group wire. 2013 code reads two ground rods at least 6 feet apart. The first receptacle opened revealed that the ground wire was spliced to the neutral. This allowed the test meter to read "'grounded".
I contacted the inspector from North American and he had his manager call me back to explain that they weren't responsible for errors or oversights in their reports. To over themselves, every section of the report suggests contacting a specialist to examine each area. (What did I hire them for?) He told me they do not remove receptacles even though three of the receptacles in the report showed problems in the report. We had the seller fix them based on North American's report. He said they don't take the panel cover off (even though they did it in front of us). Subsequently our handy man was helping me in the back yard and looked up and said the same thing about the double splice on the electrical mast. The utility discovered it during the last meter reading and is now threatening to "red tag" our house and disconnect the electricity until it is brought up to code and inspected.
The first rain after we moved in, brought numerous leaks in the roof. North American inspected the roof and said it was new and in excellent condition. They failed to notice there were spots with no roofing material, felt paper OVER the metal valleys, shingles installed vertically on the gabled roof, improperly installed valleys, and every shingle on the roof was installed with the white nailing line exposed. Further the roof nails came though the sheeting on the porch. The roof needs to be torn off and replaced completely according to 3 licensed roofing contractors. Each came to the same conclusion without any information or influence from us.
Response from North American Home Services
"We performed a home inspection service for Mr. [member name removed] on the property which this complaint is concerning. Our inspection service is conducted under the scope of work delineated by our Standard Operating Procedure (SOP) and as stated in our Inspection Agreement, which Mr. [member name removed] has signed. Our inspector thoroughly and consciously conducted his inspection of the property and alerted Mr. [member name removed] to 33 items which needed action, review or monitoring. These items are listed in the inspection report provided to Mr. [member name removed]. Of those 33 items, the very first item (#1) states, “We inspect the roof from various vantage points. However, we do not certify them and do not guarantee against leaks. For a guarantee a licensed roofing contractor would need to inspect the roof and issue a roof certification. We recommend that you consult a roofing contractor.” The recommendation of consulting a roofing contractor was to be before the close of escrow. When Mr. [member name removed] followed our professional recommendation, what were the results? The comments concerning the electrical panel, electrical code and additional items detected by the licensed electrician are all covered in our SOP, the Inspection Agreement, and our report. Item (# 3) clearly states, “This residence appears to have been renovated, and we recommend that you verify the permit and certificate of occupancy, because our inspection does not indorse or tacitly approve any work completed without a permit, and latent defects could exist.” Additionally, the Inspection Agreement and the SOP clearly comments on the fact that our service is not a code compliance inspection. When Mr. [member name removed] followed our professional recommendation, and visited the local Code Enforcement office to review the permit history on this property, what were the results? In regards to our service to Mr. [member name removed], and the nature of Real Estate purchases, home ownership and events which occur after our service and the purchase of the home, we are guided by the contractual obligations set forth in our Inspection Agreement which also includes dispute resolution. Within this agreement, Mr. [member name removed] has agreed to call the company office within 10 days of any suspected negligent item, follow up with his concerns in writing. Once received the company has 15 days to investigate and respond in kind. Mr. [member name removed] has also agreed to let us review the suspected item prior to any alterations, repairs, or replacements are made. These are still the options which Mr. [member name removed] may address this with our company. Finally, as the manager, I was entirely unaware of these issues regarding this property, and have never spoken to anyone one, prior to the Angie’s List complaint, concerning this property in any matter at any time. The comment about speaking with a manger is inaccurate and misleading. We regret that Mr. [member name removed] and his partner Mr. [member name removed] do not feel that they were not served by our team; I deeply regret that they feel our service has not been of value to them. However, we feel we defined our scope of work accurately, followed our SOP, and contractually completed our obligations. If followed, the recommendations in the report would have provided value many times over the price of the inspection. In regards to this matter, we stand by the inspection report as a valid representation of the building and we are confident in the observations and recommendations therein."
David T.
Apr 2014
Office and field personnel were very courtesy and knowledgable. Field tech was on time which is very important to me.
Carol C.
Apr 2014
Very professional, respectful, knowledgeable, personable tech who was careful of my home. Arrived on time, was effecient, answered my questions, & addressed my needs. Was careful aout health issues as he informed me would have to leave house for a few hours after done with interior (not a prob- went shopping)
Upon review of costs, billing is confusing...bought a $69 A's deal (for a $199 job) BUT the paperwork the tech left states my coupon was worth $110 so the service fee is $89 (not $69) as well as a bill (invoice) the tech left is for $53.74- I have no clue what it is for...
I decided to go with a service my brother uses which use natural products
Upon review of costs, billing is confusing...bought a $69 A's deal (for a $199 job) BUT the paperwork the tech left states my coupon was worth $110 so the service fee is $89 (not $69) as well as a bill (invoice) the tech left is for $53.74- I have no clue what it is for...
I decided to go with a service my brother uses which use natural products
Patricia G.
Apr 2014
The only complaint I would say was the outside electrical outlet wasn't reattached properly. The power outlet wasn't bolted down.
Mohan K.
Apr 2014
He came and did some chemical spray to tart ants and other insect problem. He spent most of his visit time sitting in his car in front of our house. Ants came back on third day the treatment. Yes, I did receive few calls (very annoying) from them to sell more stuff even after I told the I am not happy with the service they provided.
Michael M.
Apr 2014
I bought this deal through Angie's list, which seemed like a great bargain, it was spring, and I guess insects were coming out of their hibernation, my problem was these small ants invading my kitchen and bathrooms as if they were their own backyard. Normally my kitchen is very clean, but occasionally crumbs do happen, or some spill here or there that I didnt get the chance to clean. Even if kitchen was squeaky clean, they would still roam around looking for something. I got tired of getting rid of them, and I was trying to avoid spraying any chemicals in my kitchen. I finally decided to solve the problem once and for all, and went for North American Home services. I called them couple of times trying to schedule a service, but the person in charge of that was always busy, so I had to leave a message and a request for a call back, I guess they were overwhelmed with people buying this deal, they never called me back, it is only on the third time that I called and complained that this wasnt my first time calling, that they reached the person in charge to schedule the appointment. Ignoring this minor inconvenience, the person explained to me what they will do exactly, what to expect, and how they will solve the problem, they were very thorough. On the day that their field person came, he went over the steps again, and I was happy to know that he wont need to spray any harmful chemicals in the kitchen, but rather use some kind of bait jell that he put all over hidden corners which should attract ants and then they carry it back to their colony, which is supposed to wipe them out, he warned be of higher than normal ant activity the first 24-48 hours until the whole cycle is complete, but after that, they all dissappeared... SUCCESS!!! He also sprayed around the house, I liked how thorough he was, he sprayed everything up and down including the lights which are the usual spiders hangout area, he avoided spraying around my fruit trees and vegetable garden, which I forgot to warn him about. Overall, I was very pleased with the service and the results, just hope they work on improving their appointment scheduling process.
Cathy S.
Apr 2014
The big deal turned out just fine, I was satisfied. There weren't any additional charges besides the $69 of the big deal. They did a good job. I was having ant issues inside, but it was also preventative. I would recommend them, and it was a positive experience. They gave me an estimate for dry wall repair, based on the termite inspection, but that was a bit high.
Gary B.
Apr 2014
unknown
Clare S.
Apr 2014
They were wonderful! I called Amy to talk about my situation. I had to pay extra because I had a large home which was fine. She gave me all of the pricing information and was very nice and friendly. Robert who came out was equally professional and nice and got the job done very quickly. He volunteered to do extra work that wasn’t included in the coupon because he had extra time. They were delightful all the way around!
Kris P.
Apr 2014
I took advantage of a Big Deal when I saw wasps among the eaves of my new home.
Kim, the Client Account Manager, was extremely easy and pleasant to deal with to set up the appointment.
Service technician John arrived at the scheduled time and was pleasant, professional and efficient. He went about his work quietly and unobtrusively, and was done in no time.
I was extremely pleased with the service, and won't hesitate to call them again if I have another pest problem!
Bonus: John has a delightful Scottish brogue.
Dwight S.
Mar 2014
We were contacted by the main office and they were friendly and professional. They explained the service to be provided and what options were available to us. We scheduled the service at our convenience and were informed as to who would be sent and what his qualifications were. Troy showed up on the scheduled day and was knowledgeable and professional. He quickly got to work after walking the property and inside of the house with me. He explained what chemicals he would use and discussed with us any potential toxicity to our family pets. He cleaned out old wasp nests and spider webs and sprayed the exterior and interior of the house for prevention of future infestations. We were impressed with the whole team and did sign up for future visits on a periodic (approximately every 2 months) basis. He explained that he would return at any time we had need of further pest control and that the interim visit would be at no charge to us.
We are very pleased with the service and would highly recommend them.
Dwight and Judi Stickney
3/22/2014
We are very pleased with the service and would highly recommend them.
Dwight and Judi Stickney
3/22/2014
Licensing
State Contractor License Requirements
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FAQ
North American Home Services is currently rated 4.6 overall out of 5.
North American Home Services accepts the following forms of payment: CreditCard
No, North American Home Services does not offer free project estimates.
No, North American Home Services does not offer eco-friendly accreditations.
No, North American Home Services does not offer a senior discount.
Yes, North American Home Services offers emergency services.
No, North American Home Services does not offer warranties.