Response from North American Home Services
[Member Name Removed], Thank you for your feedback on this review. I wanted to formally apologize to you for receiving the past due notice, we did however, correct that error when we sent you an email before you received that invoice advising you that it was a system error and to disregard. In regards to still having ants activity, did you inform us via email or phone call that you were still experiencing the activity? I do not see any communication from you about the activity not getting solved. We dont know that there were still ants if you didn't inform us. We can help your pest issues, ants are a re-infesting pest and have the potential to come back again and the ants that you see is about 5% of the actual population, so to treat for ants we may have to come back and do a few treatments to infect enough of the ants that the colony will die off. Sorry that your activity is still present but we didnt know that. Did you want to call us and we can schedule another service for you at the same rate as the coupon you paid for allowing us to do another treatment? Maybe perhaps will you change your opinion and your review at that point. Let me know, I am hear to help. Ami Fetter-Mapes | Senior Account Manager-Pest Division North American Home Services | 4617 Auburn Blvd. Sacramento, CA 95841 Phone 916.481.0286x103 | Fax 916.481.0287 | afetter@natpc.com | www.natpc.com