Jennie Krausse

3.3(
2
)

Real Estate Auctions, Home Staging, Antiques,

... +2 more

About us

Family owned. Estate Sales Help dot Com Jennie Krausse Estate Sale Liquidation cash and carry, checks accepted payment to family within two weeks time 12 sub contractors 916-397-6504

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Estate sales & auction.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
Visa

Reviews

3.32 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%
Rating CategoryRating out of 5
quality
3.3
value
3.3
professionalism
4.2
responsiveness
4.2
punctuality
4.2
Write a review
Showing 1-2 of 2 reviews
Judy P.
08/2012
5.0
auction services
  + -1 more
Never had a problem at one of her estate sales so there are no don't's, only do's. She does whatever she can to make it a fun experience and I think everyone should go to at least one to see what they are like. She is very professional and also very fair in her pricing. I have no problem going to her sales because I know she won't overcharge.
Description of Work: She holds estate sales all the time and I try to go as many as possible; she is very fair, friendly and that includes her staff who also are kind and most helpful. I have needed items hauled outside and they are right there to help. We try not to miss any of her sales because they are fun to go to and she's just so friendly. Her pricing is quite fair on all items. There is never any negativity when you go to one of Jen's sales.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5
Emily L.
10/2010
3.0
auction services
  + -1 more
Contract called for the company's expenses to be deducted then profits left were to be split between the company and the family. Be sure you check every detail of the contract.
Description of Work: They prepared the house to sell the contents. They were to clean everything up, dispose of trash, and sell belongings for a reasonable price. The house itself was spotless when they left. The family only received $449.00. Jennie stated this left her with no profit. The family paid for her employees food and travel expenses per the contract. Trash was left in the sheds, and the garage. Family paid for trash removal and dumping fees.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Jennie Krausse
Wow! To say this report was heartbreaking to me and my pride would be a grand understatement. If you spoke to anyone who did business with me or knew me they would tell you that pleasing a family and making life easier for them is all I strive for. When I was alerted that out of some 250 positive feed-backs on various public forums, I had a very very negative one here, on Angie's list, I immediately went on line to read and see what had gone wrong. I had no idea why they would say such things until I saw who it was. I remember the heartache of this entire dilemma via working situation with this family I am so very sorry that they have not recovered from the grief they felt that weekend we finished up their liquidation so many years ago. The problem began when they chose to hire a liquidation company this far north that had to travel to and from their family home two hours each day round trip to clean, prep and stage the home. We have a clearly written contract stating our commissions; our charges, what you pay for and what is shared costs off the top. There are never any hidden costs or surprises at all. This contract is read, digested and signed in advance of our starting work. I refuse to accept a signed contract when I meet a family in person and also ask that they pass it by their siblings, children, attorneys or bookkeepers prior to signing or sending it back. I remember I suggested they use someone closer but my guess is that due to the value of the contents of the home in question, that they could not get a local estate sale person to help them. It is our policy that we help anyone empty their family home, regardless of value even if it turns into a pro-bono job so that we can keep a clear conscious in our lives. The clean-out itself would have cost nearly $5,000 to empty the house and all would have been tossed and not recycled. At least we did our best to keep items from the landfill by giving them away, recycling and selling at box-lot prices. The values of the collectibles inside were not exactly what the children wished they were in value. We all would like to believe that our family heirlooms are treasures and worth a bunch of money, when in fact, the average client's track house has little more than $5,000 total gross sales inside. This is just our experience. We have emptied over 500 homes in 23 years and this is the first client that has been so unhappy that they wrote a mean-spirited letter publicly trying to hurt our reputation. I also offered to pay for all cleanup out of pocket as our company ended up in the hole financially due to all the time it took to clean up a quarter acre of mess left out in the yard for some 50 years of weathering and they refused to reply via email or phone. Sometimes people are more content being angry and blaming other folks for their woes it seems, than getting through bad times and healing . I am so sorry the family remains bitter and angry about this situation after all these years. We told them in advance that there would be little if any financial return over the cost of labor and dump fees but still, they refused to believe this and instead choose to publicly have this discussion about what could have been done. We also clearly state on our contract that our company records sales by group and not by item, when most houses have over 10,000 items it would be nearly impossible to record every one of them. They agreed to this in advance. My reply to this family is merely try to heal your hearts without pulling contractors into your bitter family fights and you will fare far better than getting us involved. In the future, we will avoid families who are in the midst of arguing with one another at all costs. Overall I give this family a b- in common sense and human compassion. Sincerely and without malice, Jennie Krausse Owner Estate Sales Help Sacramento CA 95822 For the record when answering claims stated above; Sales receipts showed in fact; rather than guesstimate above of 10,000 in sales... Sales realized from contents 3,446 presale invitation only Thursday 4-8 1,601 very rainy Friday 696.00 Pouring rain Saturday for a grand total of $5,743.00 sales in three days take from this total $2,625. labor for 10 people to work prep, cleaning and maintenance of estate sale liquidation including their meals, gas, bridge tolls and signs also advertising for sale (which is all detailed on contract they signed prior to our hire) leaves net sales of 3,118.00 which we split 50-50 (which is also clearly listed on contact and on company website prior to hire) then remove from their portion of payment local El Sobrante dump fees, labor and cleanup costs of 1,100 for four days of work which totals them getting a net check of $449.00 which is far and beyond what they would have gotten at the end of a $5,000 cleanup job from a cleanup crew that was bid on the property prior to our ever showing up. I think these folks were way ahead having saved their parents family items from the landfill, having it lovingly cleaned and displayed for the public to enjoy and also to keep the memory of their parents alive. One should realize that the daughter and son lived across the street for many years without doing much of anything themselves that we were expected to finish magically in one week's time. We did our best, but I am guessing viewing this report it simply was not good enough. For that and the bitter tone of their letter, I am sorry.

    Contact information

    PO Box 22213, Sacramento, CA 95822

    estatesaleshelp.com

    Service hours

    Sunday:
    Closed
    Monday:
    6:00 AM - 6:00 PM
    Tuesday:
    6:00 AM - 6:00 PM
    Wednesday:
    Closed
    Thursday:
    4:00 PM - 8:00 PM
    Friday:
    6:00 AM - 6:00 PM
    Saturday:
    6:00 AM - 7:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Real Estate Auctions,
    Home Staging,
    Antiques,
    House Cleaning,
    Hauling

    FAQ

    Jennie Krausse is currently rated 3.3 overall out of 5.

    Sunday: Closed

    Monday: 6:00 AM - 6:00 PM

    Tuesday: 6:00 AM - 6:00 PM

    Wednesday: Closed

    Thursday: 4:00 PM - 8:00 PM

    Friday: 6:00 AM - 6:00 PM

    Saturday: 6:00 AM - 7:00 PM

    Jennie Krausse accepts the following forms of payment: Check,Visa
    Yes, Jennie Krausse offers free project estimates.
    Yes, Jennie Krausse offers eco-friendly accreditations.
    No, Jennie Krausse does not offer a senior discount.
    Yes, Jennie Krausse offers emergency services.
    Yes, Jennie Krausse offers warranties.
    Jennie Krausse offers the following services: Estate sales & auction.

    Contact information

    PO Box 22213, Sacramento, CA 95822

    estatesaleshelp.com

    Service hours

    Sunday:
    Closed
    Monday:
    6:00 AM - 6:00 PM
    Tuesday:
    6:00 AM - 6:00 PM
    Wednesday:
    Closed
    Thursday:
    4:00 PM - 8:00 PM
    Friday:
    6:00 AM - 6:00 PM
    Saturday:
    6:00 AM - 7:00 PM