House Cleaners LLC

It was a disaster. They never even came to clean my house because I could never get a hold of the person. I actually got a special that they had. I got a Living Social promotion through them back in November of last year. I left messages, I sent e-mails and I went to their website, but I could never get a hold of them. I finally called Living Social and complained to them. They said that I had two options; one was to try and contact them. So, they contacted the cleaning service and they apologized. Then they came out and gave me information of how much it was going to be and how much time. There were no problems. However, when I went to set the appointment again, there were unanswered phone calls and they never responded to my e-mails. I would not even try to use them. They don’t respond to phone calls or e-mails. I started trying to get a hold of them in April and I finally had to call Living Social in May to tell them that I was having a problem with the House Cleaners. They said they would refund me the money which they did. It was about $79 for cleaning a two bedroom house.

This company had a deal through LivingSocial (like a Groupon) that offered 3 hours of home cleaning for $65. I bought this deal and called to schedule a cleaning. I spoke with Sylvia who said she would call me back to schedule. A couple weeks passed and I did not hear back. I called back a second time and she apologized for not getting back to me, saying she would call me back this time to schedule. Another week or two passes without a call back. I called back a 3rd time, leaving a message that I was getting frustrated with the lack of follow-up and would really like to schedule my cleaning. That last call was placed several days ago, and I have still not received a response. I got so fed up that I called LivingSocial today and got a refund (luckily, LivingSocial had no problem giving me a refund and their phone rep. saw that other customers had also reported difficulty getting a hold of this company to schedule an appointment). It probably was best that I didn't end up using this company because the lack of professionalism shown by Sylvia makes me weary about how well her employees would have cleaned my house.

Sylvia never showed up for the appointment like she promised, but three of her workers did. One of the workers happened to be sick, and I became ill shortly after. They stayed in three rooms, and didn't touch areas of the house that I was concerned with. The equipment that they used was very old and dirty. For example, their vacuum cleaner didn't suck up anything. Nothing looked any different when they left. They actually created more of a mess. I paid Sylvia in full that day, and she promised that her workers would return to correct their work. Sylvia stopped responding to my follow-up calls, and the work was never completed to my satisfaction.