Glassman To The Rescue

I was in no particular hurry, but after calling after 6pm at night, I received an estimate by the next morning, and work was completed by noon the following day. Their office stayed in close contact every step of the way by phone. The installer was punctual, and paid attention in detail. The price was fair. I researched the price of the window first. I know what my time is worth, and I couldn't have matched their price doing it myself.

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I locked myself out of my house and broke a glass to get into it, had to leave to southern Cal for emergency and didn't have time to schedule an appointment for the day I had to leave. I called Glassman to the Rescue and Nancy was so very nice to have someone come over and replace the broken glass with plastic glass to secure my property. They didn't even need me to be there. Her customer service was way above and beyond. Then she called me the next day to say my glass was ready to be installed the next day! Would recommend them above all others!

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I had two double-pane widows that needed yo be replaced. A small one (approx 18and quot;x 33and quot;) had a crack in it and a large one (approx 44and quot;x 33and quot;) had a broken seal and the interior had become cloudy. I called on a Wednesday and they came out that afternoon to measure the glass. Later that day they called to give me an estimate. I agreed and they said they would have the glass by Friday. They offered to come out on Saturday to install them but I said it was not urgent and Monday would be fine. They came on Monday and the installation looks very good. The color matches exactly and the quality of the double-pane is better than the previous windows. I am very pleased

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They worked efficiently and we have had no issues with the replacement. Other quotes from other companies were twice the amount for the same product. We are happy with the results and would definitely use them again.

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Everything went well! I called Glassman to the Rescue and described the problem -- a crack in one of the panes of a dual pane window. The window was one of those that goes up and down, not side-to-side. I had measured it so he was able to offer an approximate price, which -- together with Angies List recommendation, where I had found this contractor -- was enough to ask him to come by, look at the window, confirm the quote, and perform the work. Carlos was here less than two hours later, made accurate measurements, pointed out a possible reason why the window had cracked (slightly crooked installation) and said he'd order the replacement glass unit (both panes, sealed, ready to install -- you don't replace just the one piece of glass, but the entire dual-pane unit, in my case the upper half of my window). He estimated when it would be ready and held his original phone price, which was a reasonable one as it included the new low-e glass module as well as his labor and travel. When it arrived he called me, asked when he could come over, and we agreed we could do it that very day. Carlos arrived on time and with an assistant to help him. They took out the old window, replaced it with the new window, and did the whole thing with remarkable speed and efficiency. They were able to re-use the plastic trim strips which, I imagine, saved me some money. I paid the original estimate, gave them my thanks (and a little extra) and they were on their way. I can't imagine how it would have gone any better. Carlos and his assistant were very professional, friendly and efficient.

I sent this review a short while ago I am not much for writing I called they said they could fix broken Anderson window did what they said job done.

I WOULDN'T USE THIS GUY AGAIN EVEN IF HE WAS FREE! Bad attitude and poor service. My elderly mother's patio door glass shattered. It was safety glass, therefore, did not go all over the place. called Carlos to replace the window. He could do it the same day. Ready to go. But when I told him that I just wanted to remove the glass because we were going to end up replacing the entire door, his attitude became impatient and frustrated. I am assuming it was because he wasn't going to get the $350 to replace the glass, but now $75 to remove the glass. He removed the glass. My husband paid him but did not look at the job. After Carlos left, I looked at the door. He left shards of glass all the way around the window frame. He just knocked the glass out with the backend of a screw driver. Very dangerous!! Especially for an 89 year old woman. I found little pieces of the glass all over the patio ground. I had to sweep it up myself.

I live in an old house, one of my windows came crashing down at 5 p.m. I called 2 other companies, both closed. I spoke with Nancy--so nice, and told her it could wait until tomorrow afternoon. She replied-- and quot;let me call him -- he might be able to get your window repaired this evening.and quot; Sure enough, about 2 hours later the window was repaired. Very professional, excellent customer service.

Spoke to Nancy, very nice and pleasant. She arranged for their technician to come out within a day. I was so thankful considering the hot temperatures and the cold air from the air conditioner would've been literally going out this window and very quickly. Overall, very happy with their service and I would recommend this company.

The only way this repair could have been easier is if I didn't need it in the first place! Carlos was able to measure the windown from the outside while I was still at work so he could order the replacement. He showed up on time a couple of days later with the glass and had it installed in 30-45 minutes. The woman who works in the office was easy to talk to, explained what was wrong with my window that made it look cloudy, and worked with my schedule. I will absolutely call Glassman to the Rescue next time a window pane fails.

I found this vendor on your list, called midday last Friday. I could not provide glass measures, so I had to wait till I was off work, go home, measure, and call back. (I'm not sure why I had to give them measurements since they still have to measure anyway!!! Why not just make the appointment AT THE FIRST PHONE CALL???) I was told they would call me over the weekend to give me a time on Monday to come and measure. I told the person on phone that I had a work project to do and would need a time from them so I could also tell boss what time I could do that project. The vendor did not call me back at all. Pressured by boss to do the project early today, I called 'GLASSMAN' at 8:15 AM to ask what's up. I was told they and quot;could head out right now.and quot; I said, and quot;Wait, I have a day to plan and my work project has been moved up to this morning. I won't be able to see you till this afternoon, because the boss got me on the phone before you did.and quot; She argued that I said and quot;today was a good day.and quot; I said it is, but I have limitations like any other working person. (And I had been clear about that on Friday.) She mouthed off to me, and quot;Well, we can't help you then.and quot; Hmmh. So, you promise to call me back with an appointment time. You don't. When I call you--for the 3rd time--you tell me that you have to come right now or not at all. That doesn't work for me BECAUSE I OWN MY DAY, YOU DON'T. I don't know about the rest of you, but I don't tolerate arrogance in any form from vendors. If they are this loose and indifferent and unprofessional about making appointments, what would they be like if something about the job went wrong? I'm sure it wouldn't be pretty. I hung up and called the next choice on the list . . .

Everything about our service was great. The technician called when he was on the way and arrived within the promised scheduled time. We initially called Glassman to the Rescue to get one broken 12x15-inch pane in a crank casement window replaced, but we ended up having two others that were cracked replaced as well. The technician was prompt, professional and did an excellent job.

Very well very professional

Came on time and repaired a broken window within hours after the call. Did the work professionally and also provided me with instruction for how to free up other painted-in windows I have. Mr. Espinoza was always pleasant and respectful and a pleasure to have around. Work performed was fully consistent with phone estimate at time of inquiry.

The job went great, could not ask for anything better. Carlos is a very experienced and capable glass man.

Please see above

The overall experience with this company was awesome.

A tenant called to say the tempered glass in the sliding glass door had cracked and crumbled. It was winter and cold so I wanted to get it replaced ASAP. Being the Christmas Holiday...everyone else I called was closed and messages said they would not be in until the following Tuesday. It was wonderful to finally hear a real person answer the phone! I hated to interrupt family time (you could hear kids playing in the background) but am very grateful they could replace the glass. They gave me a quote over the phone (it was $40 more than normal to come out on a Holiday...but it was well worth it!), showed up when they said and replaced the window quickly then cleaned up. Really lived up to his name and I am soooo glad he was open over the Holiday weekend.

Nancy handled my call very professionally. Even though I was requesting service on a Friday afternoon, she was gracious and understanding. I was asked whether I could wait for service and when I hesitated, she said that they would take care of my window that afternoon. Carlos, the owner and glazier, was prompt, extremely professional, friendly, and handled the job quickly. He made certain my belongings were covered to prevent broken glass from damaging them. I was very impressed with the service I received.