Geremia Pools & Landscaping

I contracted with them to re-do our pool, expensive, $49,000. But they did a poorly run, buffoonish, constant mistakes operation! Took months, they made mistakes, I eventually had to hire another group to correct their errors. Don't do business with them! It is a nightmare, and like me, you may have to find others to correct their mistakes.

Working with Geremia Pools and Landscaping has been a nightmare! We began our project in 2021. It is now 2023 and we still have an incomplete front yard, backyard, and new pool installation. We have damage to our preexisting property and many defects. Very few things went smoothly on our project. When we signed our contract, their website quoted a 10-14 week pool build time, boasted about their expertise, the number of years they have been in business, the quality of their work, and that they do not use subcontractors because “building a quality pool means never taking shortcuts, using subcontractors may save builders money, but it also means chances for mistakes. We don’t take chances with your project.” Our experience has been that Geremia representatives are difficult to get on the phone, do subpar work, use subcontractors, and our contract for the pool was just under 6 months not 10-14weeks and they still weren’t finished six months after our contractual end date with no updates on a new projected end date from them. THAT IS A YEAR AFTER BREAKING GROUND WITH NO POOL!!!. We have long cracks all over our shotcrete pool shell that have been tested by an engineer and found to go all the way through. Geremia offered to fix the pool cracks with epoxy injection which was referred to several times in my research as a “band aid fix”. This pool is supposed to be brand new! We wanted to test to make sure there wasn’t an underlying issue with the shotcrete itself or the soil on our property that could cause continued cracking in the pool that may result in a leak and/ or may have required a change in the engineering of the rebar or shotcrete strength. Geremia didn’t want to test anything. Our site supervisor didn’t meet with us before our project began, never responded to a single email I sent that I can recall, and was rarely on our property to oversee the work being done or address all the issues. I was the one reporting issues. Unapproved deviations were made from the plans including attempting to install our skimmer in the wrong location, building a wall in the wrong location, and installing an unnecessary electrical outlet under our water spigot which was a safety concern. There were additional safety concerns and liability risks for us because they didn’t have up temporary fencing to keep people out of our construction site, their subcontractors didn’t put up cones, fencing, or caution tape around our fresh concrete in the front, and they weren’t going to do a second inspection of our ground bonding after ripping out the first. There were issues with our design plans that leave us with bubblers in our cabo ledge that will not function as they are supposed to, a bench in the deep end that we did not want and were told is required by law (which is not true), and we had concrete columns floating over our waterline where swimmers could hit their heads. I asked that the wall be moved back far enough for the columns to sit back flush with the edge of the pool to eliminate the safety hazard and was told that could not be done because it wouldn’t pass code. A city inspector confirmed that was not true. Brandon Ellis, who we were led to believe is a Geremia employee, hired an unlicensed company to do our dig (which he has been cited for through the CSLB). We were sent a duplicate invoice for payments already submitted and invoices for work not yet completed in full and with defects. Several of their reviews are written by employees, family, Facebook friends, etc. without disclosing their associations as required by the Federal Trade Commission. I could go on and on about this company’s unscrupulous business practices and poor workmanship! We were not able to use our backyard for 16 months and we still don’t have the benefit of any landscaping or use of our pool (if that is what you can call it in its current state). I am back to a dirt lot which is a worse position than when we started. They have not been out to do work on our property since approximately October of 2022, have not worked with us in the testing of our property to determine the appropriate path of repair, declined mediation, and threatened to send us to collections. We have had to spend tens of thousands of dollars hiring a lawyer, an engineer, a pool expert, and company to test the shotcrete and soil. Our home, which used to be our safe haven and place of peace, isn’t anymore. My business is suffering. My family is suffering and there is no end in sight.

After the bid was made, but rejected salesman insisted that I should do the 'right thing' and pay him $300 for consultation. There was no previous mention that there would be a FEE, FYI His bid was over 11k more than closest bid PLUS there were many items priced with a 'question mark'. Who know what the pool was REALLY going to cost. The bid also included almost 3k for travel. If Shingle Springs is not in their area he could have told us. I have added the sketch that Ray is claiming should be $300, Again this was a bid, nothing was mentioned that there would be a fee for a bid

A woman from Geremia came to our house to talk about what work needed to be done, asked us for a $300 check if we wanted them to draw up a proposal and plans. She was very adamant about getting a check. We agreed, and gave them $300. We received NOTHING in return. Not a quote, not a phone call, not a proposal. We basically paid $300 for her to come look at our pool for a few minutes and do nothing. That was last spring (March or April or so?) It is almost October. I've left several messages since then, and not one has been returned. She got her $300 check, and that's all she cared about. It makes me wonder if something else is going on; this is usually what happens when someone really needs money for something else, and is using Peter to pay Paul. Very disheartening; we chose them because we grew up in the area and were familiar with the name.

I got a very quick response. The nice lady on the phone gave me a suggestion and told me to call back in 24 hours. I was very happy with the suggestion.

Dee Geremia came out several times with pool plans for us to look at. Each time we had her make changes to the plan as the pool evolved. We were offered a fair price which we accepted. We are under contract for a pool and are waiting for excavation work to start. Dee was always prompt about making changes and always showed up on time. She is very professional and knowledgeable, always pleasant, friendly, and has a lot of patience. Geremia has an excellent reputation and we are sure we'll be happy with the pool.

Awesome! definitely would hire again

Great. Steve is our service guy and he is super skilled and professional. The overall price is always fair, especially considering we are distant from their center of operations.

These people are true professionals.

Its a great company. We have bought 3 houses and they have done the pool in each one. I have a business contract with them so they come every week and do service on my pool. They clean the filter and do the chemicals so I don't even have to think about it. I pay a monthly fee. It is a $125 a month. That includes chemicals. Whatever needs to be done they just take care of it for me. The price is fine. I would use them again. Its a good company they have been around over 50 years. They are a very well known name here. I have used them 3 times to build a pool so obviously I trust them. The workers are very professional.

It was excellent. The price was reasonable. They're top notch. The workers were professional.

They did a great job. I am hoping I never have to put a pool in again, but if I had to I would use them again. They were very prompt. I would say it took 3 months to put the pool in. There were many people that came out to do the work. I would say 20. They were professional.

Very well, excellent service, Crew was very professional and courteous. Work was completed timely

I spoke to a representative there and they were very helpful and clear about the process. I like what I saw and what we discussed, so I decided to get the landscaping work done. From start to finish, I feel they were very professional.

They are professional and accurate, and the person on the phone was very knowledgeable about my pool equipment.

I called them twice and didn't hear back. Third time and talked to wife, one of the owners. They emailed me a list of features. Then I never head back. It's been 7 months now. They must make a lot of money and not need anymore.

While I didn't end up choose Geremia to build my pool, I found the presentation of material to be extremely professional. From phone calls to their website - they clearly know what they are doing. And they are innovators in the business using geothermal pool heating. I can't attest to how that works - but sounds pretty awesome and unique... I like that. They have been building pools forever and they are doing one down the street. Obviously, I can't comment on how it is working out, but they appear to be doing a nice job and taking care of the customer's property. That is a big deal... as fixing your front yard after excavation is difficult!

I was extremely unhappy with the follow-up after the initial diagnostic evaluation. All phone calls promised were not returned. Finally, I received a phone call 1.5 months after the initial visit. I eventually went to another provider because I find the original company that constructed my pool. He was much more responsive, easily accessible with competitive pricing.

Representative was rude, had attitude. Told me what he wanted to do rather than listen to what I wanted done. wanted to redo my Bomanite decking which does not need replacement. he had previously told me that he would check my pool when in my area and have all the numbers for me when we meet.. none of that was done, he acted like this conversation did not take place....According to him no other pool company knew how to do the work right. all around a very negative experience...I wasted precious time off work....Geremia should have employees that do want to promote good business, this person was just like: " his way or the highway".

They were prompt, professional, courteous and did an excellent job. I would highly recommend Geremia Pools to anyone.

We continue to enjoy our experience working with Geremia Pool's crew. They are prompt, very knowledgeable and so willing to explain the process to me. They clean up the debris from each days work. Very considerate the lock gates before they leave to insure our families safety. I visited the office to pick out tile and oh boy what a selection I had to choose from. All beautiful and a very tough choice. Don was very helpful as always.

Mr. Powell has worked with me on four different occasions presenting options for our pool repair. I am very much looking forward to working with Geremia pool's staff. More to come... Denise Galvez Yuba City, Ca

The retaining wall turned out great. The deck drain appears to have shrunk creating gaps between the panels. I sent them a picture and was told this was due to the "deck" shrinking. The surface on the pool was inadequate from the very beginning and we were left to deal with the surfacing subcontractor on our own. The refreshing of the waterfall grout turned into an unsightly mess with black grout being splashed all over the rock waterfall which then faded to a grayish mess. Calls to Geremia for service have been very slow for a response, causing us to make several inquiries. They seem uninterested in making service issues right. What was a nice pool now looks worse after their "FIX".

Will never use the company again. Service was poor and charges did not match what was eventually paid. Estimates were off by $100.

Badly, we were appalled at being told what we needed. She spent most of our time telling and showing us about a 9 month construction on a High-End Project they had just done.