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Reviews
4.220 Reviews
Showing 1-20 of 20 reviews
Eric B.
07/2017
computer repair
+ -1 moreFixed the issue
Description of Work: Re-wiring / troubleshoot of in-ceiling stereo speakers
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Yes, I recommend this pro
$99
Barbara G.
02/2016
home improvement stores
+ -1 moreThe provider evaluated the signals in each room of the house and then replaced the old router with a new faster router. He then reevaluated the signals in each room to see the difference. He determined that the extender that was being used in the office to get signals to the back of the house was not only unnecessary, but detrimental to the efficacy of the new router. He renamed the new router to be the same as the old one which made the change simple for all of the devices that I have in the house. He then made sure that everything was working properly. He gave me his phone number to call if I found any problems. I was very happy with the entire experience.
Description of Work: Installed new router for wifi.
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Yes, I recommend this pro
$150
karen D.
01/2016
home theater design
+ -1 moreSee above. Set up everything well. Negative situation: I want to have another tv wall mounted, without needing anything else. Cost is considered an add-on and so it becomes rather spendy to have the Geek Squad services for such a simple job. I was well pleased with the end result, just not pleased that I cannot use them again without the upfront $150 fee just to show up.
Description of Work: Came in, was on time; set up a new 4K tv, wall mounted it, hooked it up with the new Blue Ray CD player. After showing how to work all the gizmos, buttons, etc., took all the boxes, etc., and cleaned up after themselves. Great job, well pleased.
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$250
Linda S.
09/2015
computer repair
+ -1 moreEverything was done remotely. The Geek Squad took control of my computer and fixed it without being here.
Description of Work: The Geek Squad fixed my computer so I would be able to get mail.
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Yes, I recommend this pro
Jane E.
08/2015
computer repair
+ -1 moreMy old modem needed to be replaced. I was advised on what equipment I would need from Comcast. Noah answered all my questions, set up the network and helped me with an issue with my Trend Micro security as well. I have had nothing but good experiences with the Geek Squad.
Description of Work: Set up my computer network with new equipment.
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Yes, I recommend this pro
$99
bill S.
07/2015
home improvement stores, tv repair
+ 0 moreGreat
Description of Work: TV check
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Yes, I recommend this pro
$100
Sterling A.
07/2015
computer repair
+ -1 moreI have subscribed to their service for a year. They know their stuff very well. They were good.
Description of Work: I used the Geek Squad. They helped with the installation of the software and hardware.
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Yes, I recommend this pro
$50
Kahty W.
06/2015
computer repair, computer sales
+ 0 moreFirst laptop installed was determined to be a "lemon". Returned the laptop to Best Buy store for exchange and they were very helpful. The Geek Support re-installed all to working order. All Best Buy and Geek Squad personnel were absolutely the most professional people that I have encountered in a long time. They demonstrated excellent customer service skill sets.
Description of Work: Installed new laptop PC, Printer, Router for wireless service and Anti Virus.
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Yes, I recommend this pro
$300
Charles R.
08/2013
home theater design, tv repair
+ 0 moreWent fine. Called before scheduled time of arrival to confirm appointment. In and out in an hour. Answered all my questions. Very nice young men.
Description of Work: Hooked up big screen TV to internet and wireless to printer.
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Yes, I recommend this pro
$99
Michael G.
03/2013
home improvement stores
+ -1 moreTheir rewards program is fabulous and I just got all sorts of products free. I bought things worth $168 but I only had to pay about $50 because I could use the reward coupons for having bought previously. It was like buying something expensive for less than the half price. The store is easy to navigate and the employees are extremely efficient.
Description of Work: I use Best Buy for grocery shopping.
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Yes, I recommend this pro
$50
Larry P.
10/2011
appliance repair
+ -1 moreGeek Squad came our, diagnosed the problem as a bad timer assembly. the tech assured me that was the problem. lthen he proceeds to tell me the part is $389. thats half of a new machine. i found the part for $270. He confirmed that the new timer would fix the problem. Guess what, replacing the timer did not fix the problem. STill no power. the tech who diagnosed it called back and said that he did not know what was wrong then. I called Geek Squad to get another tech out to look at it. He determined that the power switch was bad. So, i bought the power swittch, replaced the bad switch, and lo and behold the dryer was operational. So, to make sure the timer was not the problem, i put the original timer back into the dryer and the dryer was still operational. Therefore, i never needed a timer in the first place. Geek Squad management called after i complained about the costly mis diagnosis, but basically refused to admit their error and refused to reimburse for the $270 timer which was never needed in the first place. This company shows a real lack to professionalism and would not recommend them.
Description of Work: Best Buy houses the Geek Squad, which handles their appliance repairs. We purchased the compact washer and dryer from Best Buy, approximately six years ago. the whirlpool dryer indicated no power. Geek Squad came our, diagnosed the problem as a bad timer assembly. the tech assured me that was the problem. lthen he proceeds to tell me the part is $389. thats half of a new machine. i found the part for $270. He confirmed that the new timer would fix the problem. Guess what, replacing the timer did not fix the problem. STill no power. the tech who diagnosed it called back and said that he did not know what was wrong then. I called Geek Squad to get another tech out to look at it. He determined that the power switch was bad. So, i bought the power swittch, replaced the bad switch, and lo and behold the dryer was operational. So, to make sure the timer was not the problem, i put the original timer back into the dryer and the dryer was still operational. Therefore, i never needed a timer in the first place. Geek Squad management called after i complained about the costly misdiagnosis, but basically refused to admit their error and refused to reimburse for the $270 timer which was never needed in the first place.
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$100
05/2006
appliance repair
+ -1 moreTHEY ARE A VERY GOOD COMPANY. THE MAN THAT THEY SENT TO MY HOUSE WAS VERY HARD WORKING. HE GAVE US A LOT OF GOOD INFORMATION ON HOW TO TAKE CARE OF OUR DISHWASHER. THEY GAVE US A GREAT WARRANTY ON THE WORK.
Description of Work: THEY REPLACED THE SEAL ON MY DISHWASHER DOOR.
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Yes, I recommend this pro
$60
BETTY M.
04/2006
computer repair
+ -1 moreTHEY DID GREAT WORK ON OUR PC. THE COMPUTER HAD A VIRUS AND THEY REMOVED THE VIRUS. THEY GAVE ME A WARRANTY FOR A YEAR ON THE WORK DONE. THE SERVICEMEN WERE VERY HELPFUL AND INFORMATIVE. IF ANYTHING EVER HAPPENS TO MY COMPUTER AGAIN I'LL CALL THEM.
Description of Work: THEY REPAIRED OUR COMPUTER.
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Yes, I recommend this pro
$40
04/2006
computer repair
+ -1 moreTHEY NOTIFIED ME THAT MY COMPUTER WAS READY TO BE PICKED UP. THEN THEY CALLED BACK AND SAID THEY REPLACED THE WRONG PART AND THAT I WOULD HAVE TO PICK UP THE NEW PART. THIS WAS A INCONVENIENCE TO ME, DUE TO MY AGE AND THE DRIVING DISTANCE.
Description of Work: THEY REPLACED A PART ON MY COMPUTER.
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$70
SANDRA H.
04/2006
computer repair
+ -1 moreTHIS COMPANY HAD VERY PROFESSIONAL SERVICES. THEY HAD A WONDERFUL PRICE AND THE QUALITY OF THEIR WORK WAS AMAZING. THEY WERE ALSO VERY RESPONSIVE BECAUSE WHEN I CALLED THEM THEY WERE HERE THE SAME DAY.
Description of Work: MY COMPUTER CRASHED, SO THEY FIXED MY COMPUTER.
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Yes, I recommend this pro
$150
04/2006
computer repair
+ -1 moreTHIS COMPANY HAD NO IDEA WHAT THEY WERE DOING. I GOT THE COMPUTER HOME AND IT STILL DID NOT WORK RIGHT. THEY HAVE LOUSY COMMUNICATION. THEY DID NOT SPEAK ENGLISH VERY WELL.
Description of Work: THEY REPAIRED THE MOTHERBOARD.
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$200
loretta L.
04/2006
computer repair
+ -1 moreI AM PRETTY UPSET WITH BEST BUY. SOMEHOW MY COMPUTER BROKE AND I AM NOT SURE HOW. I TOOK IT IN AND THEY COULDN'T FIX IT. I HAD TO BUY A BRAND NEW COMPUTER. THEY SHOULD KNOW HOW TO DO THEIR JOB AND THEY DON'T. I WILL NEVER BUY ANYTHING FROM THEM AGAIN.
Description of Work: I TOOK MY COMPUTER TO BEST BUY SO IT COULD GET FIXED, AND THEY COULDN'T FIX IT.
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$300
04/2006
appliance repair
+ -1 moreTHEY DID A TREMENDOUS JOB. THEY HAD TO COME ON TWO DIFFERENT OCCASIONS TO FIX THE REFRIGERATOR. THEY WERE VERY PLEASANT AND PROMPT. THEY CAME RIGHT AWAY WHEN I CALLED THEM.
Description of Work: THEY REPAIRED MY REFRIGERATOR DOOR AND THE CONNECTION TO THE WATER SPOUT.
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Yes, I recommend this pro
$575
WENDY H.
01/2006
appliance repair
+ -1 moreThe handyman was very courteous and helpful. They responded immediately to the problem. The repair was included in the warranty on the machine so no cost was charged for the services.
Description of Work: A handyman from Best Buy replaced a knob on a dryer that we had purchased.
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Yes, I recommend this pro
GINA B.
06/2005
computer repair
+ -1 moreWE HAD A COMPUTER THAT WAS FAIRLY NEW AND IT JUST WENT DOWN. THEY INSTALLED AN ALL NEW HARD DRIVE AND GOT IT BACK UP AND RUNNING IN NO TIME AT ALL.
Description of Work: WE HAD THEM INSTALL AN ALL NEW HARD DRIVE AND NEW CD WRITER IN OUR COMPUTER THAT CRASHED.
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Yes, I recommend this pro
$220
Contact information
1901 Arden Way, Sacramento, CA 95815
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Appliance Repair,
Hardware & Home Improvement Stores,
TV Repair,
Stereo and Home Theater Systems,
Computer Sales,
TV Sales,
Appliance Sales and Installation,
Camera Repair,
Auto Radio Service
FAQ
Geek Squad - Best Buy is currently rated 4.2 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
1901 Arden Way, Sacramento, CA 95815
www.geeksquad.com/repair