Empire Today®

He called immediately and we were very happy with the estimate process, which was provided the next day.

Worse customer service I’ve ever had.

The salesperson had a great selection of flooring, and he was able to arrange financing immediately. They were a bit higher, and we got another quote, but the quality was way below what Empire offered, and the services the promised were not as complete. The crew came in and got three rooms done by noon. We have 2 dogs, and so far the floor is holding up to their paws and activities.

Everything went well and all was performed at the time requested.

They were late, floor was installed very nice, until I realized they scratched my pub table, cracked the threshold leading to the back door and broke the connector for my sectional. When I called I was told I would be given 350 towards damages, onbly to find that they applied it to my credit for the flooring. Had to fight back and forth for 2 months to ge the money padi to me to get the repairs completed. When I priced it out, my 50/50/50 discount really wasn't. Very expensive

It was an excellent experience and I wouldn’t hesitate to use them again.

Went well. Workers were on time and courteous. Salesperson was friendly and helpful. I felt the selection was somewhat limited in choices but they bring the display to you so its not a whole showroom of choices. I needed my job to be done in a timely manner and they were able to fulfill that.

very rude customer service, no follow-up when quote was requested

I think they were very good. They were very friendly, very nice and very helpful informing me that the materials were available and what the costs were. They did a good job and there was no heavy pressure -- I don't like that. They were friendly and nice and did not give me any pressure or anything, let me know what all was available and what they thought, they gave me their ideas too you know and I think this would look well and wasn't always the most expensive thing you know. They were nice, they were very agreeable people.

It was a good price. The worker who came was professional. They left the area clean.

Absolutely the worst service and experience. I would give ZERO stars if I could. I wish I had checked Yelp first! It started out feeling really good. We had a sales guy Robert who was very nice. I liked the price and product he presented, so we SIGNED A CONTRACT for the work to be done on 3/5 with the condition that we move the stove, fridge, and toilet ourselves. Done deal, we were happy. We moved all of the appliances and removed the toilet the evening of 3/4, and the next morning we got up and awaited the crew's arrival. And waited. And waited. And finally, an hour after they were supposed to show up, I get a call from a man named Darnell letting me know that the technician who was supposed to do our flooring ran into an unexpected delay in a different job, and would not be able to do our floors that day. (Please note that this was a total LIE because Empire does not do overnight jobs! There is no possible way that this could be true). I became quite upset and advised Darnell that we had already removed our toilet, and that he needed to get someone out there today. Darnell refused, continuing to claim that there was no one to send and nothing he could do about it. He offered to have someone come out Monday 3/7, or Saturday 3/12. My husband and I both work full time and there was NO WAY we were going to lose a full day's pay because of their incompetence. So, after discussing with my husband, we agreed that a reasonable solution would be to have them come out on Saturday 3/12. In the meantime we would put the toilet back. Our conditions were that they would take 100$ off the job, and they would remove the appliances and put them back themselves. Reasonable right? (especially considering that this would require that we purchase another seal for the toilet). WRONG! They were willing to take some money off the job, but not to move the appliances. We were going to be required to do it ourselves AGAIN. Now would be a good time to mention that they charge $40 per appliance, so they would have charged us $240 to do what we have now done TWICE. At this point I was thoroughly p***** and disgusted, so I called Robert the sales guy. He was very empathetic, and said he would call the office to work something out for me. A little while later I got a call back from Robert letting me know that he was willing to come to our home to supervise the job on Monday. This way we wouldn't have to wait a week, and we wouldn't need to put the toilet back on in the meantime and have to buy that replacement part, and we wouldn't have to miss work. This is in addition to removing 100$ off the job. We were annoyed with the company as a whole at this point, but this seemed an acceptable compromise. (Please also note that Darnell told Robert that the tech that was supposed to do the work was MIA and not picking up his phone! No call, no show. So that line about the "unexpected delay on another job" was a load of hogwash and a total LIE) Today is 3/7. My husband stayed at the house this morning waiting for Robert to show up so he could let him in. After no contact from Robert, my husband gave him a call. What a shocker to learn that Robert has 2 appointments this morning! One at 9, and one at 11, and neither are anywhere near our house! So he had NO INTENTION of actually showing up this morning! None. Needless to say we have cancelled the whole job. This company does not deserve our business. We are working to have my deposit refunded and we will go all the way up to the CEO of Empire and drag their @sses before the Better Business Bureau to get it back if we have to. Empire, please note, We have told EVERYONE WE KNOW ABOUT THIS. Everyone. Our friends and family, our personal banker, the cashier at the grocery store, our neighbors, our co-workers, EVERYONE. My husband is an account manager for a property management company, and guess who he's going to tell all of his clients and associates not to use? YOU. My mother-in-law is having her entire 3600 sqft home refloored this summer. She was planning on using you, but after hearing our story, guess what flooring company she will never ever use? That's right, YOU. Good luck keeping your doors open. If this is how you do business I don't think you will be around much longer.

The sales call was very professionally handled. Each room designated for carpeting was measured and questions posed as to how I wanted to have specific areas handles. When installers arrived, they were very polite and quickly got to work. They worked tirelessly all day moving heavy furniture and installing both the pad and carpeting. They carefully moved furniture back as the rooms were finished. The installers were quite experienced and worked efficiently and quickly. I couldn't have been more pleased.

A few weeks ago we contracted with Empire to replace the carpet in our house. Here is the end result: Positives: - The price was decent and competitive - The sales person was knowledgeable, friendly, showed up on time and did a good job - The installers were on-time and did a good job for 99% of the floor (see below) - The product was what we ordered NEGATIVES: - There is a bad seam running down the middle if our master bedroom that they cannot do anything about. I called immediately hoping to get the remaining carpet so the dye lot would be the same. After two weeks we were told that they could not do anything unless we want mismatched carpet. - (BOLD, UNDERLINE, RED!!!) **** We opted for the 0% for 1 year for part of the cost and an account was opened with Synchrony for the exact amount. EmpireToday double billed the account. Before we even received the account information from Synchrony we received a credit alert. Our credit just plummeted as Synchrony reported a "Card Over Limit" to Experian that now shows under "Derrogatory information". Again, this was before we even received the account number/information. I have now invested several hours of my valuable time on phone calls and research figuring out what happened and how to fix it. I imagine I will have to invest many more hours to get it taken care of and cleaned up. At this point I am still waiting for a call back from EmpireToday. Yesterday they said they would call back today. Today they said 1-3 business days. I would add that while this is fixable in time we were about to look at cars as my daughter is about to get her license. We now have to put that and anything else we have that depends on credit on hold until this is sorted out and cleaned up... So the impact to us is pretty negative... Unless you are a masochist I would NOT recommend this company!

On March 14, 2015 they finally came back to fix the errors in the vinyl installation. The workers were great, my problem was with the responsiveness of their customer service department.

Their price was outrageous. The local guy was way cheaper. It's a rip-off.

The sales person was very attentive, presented many hardwood options and allowed time for us to make the best decision for us. She also informed us about best pricing, sales and repeat customer incentives. We have used Empire twice and have had no complaints. The installers were here on time and listened to our concerns, they underestimated the installation time and had to return the next day however this was not an issue for us. We are pleased with the care they took moving items or covering the legs on some pieces of furniture.

I did not end up going with them but their price was reasonable. I thought they were very accommodating as far as time. They worked with me to get the quote down but I just decided not to go with them. They came to my home, sat down with me and showed me the different products. They chose a product that met my needs and they seemed to be very knowledgeable about the flooring. They were very nice.

They were nice people who showed up on time. They secured the carpet and made sure it looked good. They moved the furniture for me. Everything went well and looks good.

The salesperson, Vicki, came out to our house on time, measured the rooms we needed to have carpeted, showed me some samples of carpets, gave us a quote which we accepted, all in about 30-45 minutes. The carpet was installed about a week later by 2 men who went about their work in a very professional manner, moving the heavy furniture and putting it back after the carpet was installed. We were very happy with the results. Would have this company do work for us again.

Extraordinary. The employees were outstanding, and the contractors were highly skilled and perfectionists. They were timely, considerate, and very communicative as the job went along to make sure we were all on the same page. I appreciated that the lead man and I both agreed that it had to be done right or not at all. They were very clean, considerate, and polite.

They were absolutely phenomenal and came in with 5 or 6 people. They worked from 8 a.m. to 8 p.m. and were out of here in 4 days. During the course of the job there were some changes we wanted to make and they were very responsive and did them immediately.

I made an appointment with Empire based on their commercial on TV. However before I called them I also reviewed Angie's List. Angie's List did not have many good things to say about Empire but because I had a bad experience with a competitor of Empire's and Angie's list has nothing but rave reviews about them, I decided to call Empire. I didn't go back an write a review about the competitor because I wasn't a member of Angie's List when that happened. Enough said I went on line and made an appointment for the Empire Sales person to visit my home which he did on May 18. After measuring and deciding on product I was offered to have the project completed on May 19, which I accepted. The craftsman arrived on time and began work immedialtely. He worked non-stop for 7 hours and the project was complete. This man was the most professional, courteous, knowledgeable and hardworking craftsman I have ever seen. I would not hesitate to hire him or Empire again. The floor looks and feels great and I am one happy customer. I am grateful I didn't believe everything I read.

As I said earlier, we have retained an attorney, which was done after my many calls to Empire Today seemed to go unheeded. I was referred to several people that kept insisiting that they wanted to come in to my home yet another time to install, and were not receptive to returning my money, and repairing the damages their workers caused. I was more than cooperative, and allowed them to return many times to make things right, and I was not going to deal with them again. I have obtained bids to do the repairs from licensed businesses, as well as tear out the floor and replace with new lamiante, and my attorney is now handling the negotiations. The BBB that handled this case is in the state of Illinois,and unlike California, they charge to mediate cases on behalf of the consumer. As I had retained an attorney now, I was not prepared to pay them several hundred dollars to mediate, so the case was closed.

A rep came out for an estimate to our home in Davis, CA. Gave us a price to discuss...needed to see if he could swing it. I called twice and asked for a written estimate...heard nothing. No written estimate, no call, nothing. I emailed the and quot;contact usand quot; link on their website, twice. Both times I was emailed and told I would be contacted within 3 days. I still have received no response. I understand folks are busy, but a return call, anything, would have been appreciated. Even if it is to tell us he can't swing the price. We are not unreasonable people. Empires Customer Service sucks. Too bad, because we really like the rep that came out, but his follow up is non-existant. Now Lumber Liquidators is going to get our business instead. After repeated complaints, I received a phone call from a manager. He wasn't interested in talking to us about keeping service. He apologized for his company not getting back to us. That was it. Didn't try to keep us as customers....nothing. We ended up paying $2k more for the floors we wanted, which we would have paid with Empire, if they had bothered to work with us. Interestlying enough....I can't find my review online on Angie's List....only when I look for my reviews, otherwise, it doesn't pop up.

They did really good. They showed up on time, cleaned up after themselves. I would shop around, but also consider hiring them again.