COMCAST

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unknown

We closed out our cable (tv and internet) account, turned in all of our equipment, received account closure documentation and moved to ATT last September. Then, in June, we received a collections call for a $30.00 charge by Comcast. 1. We had not had any communication from Comcast over the entire period between our account closure and the call from the collections agency. 2. I called Comcast to find out the reason for the collections call, and they said we had not returned a piece of equipment. This was untrue. I asked them to investigate the problem and they provided me with a ticket number. 3. A week later, I had not heard back, and called Comcast again. In the meantime, I had received several calls from the collections agency. The Comcast agent identified the piece of equipment, which was a modem card to be installed into our tv. We were able to tell them that it did not fit and therefore had never been installed and had been sent back with the installer at the time, which is why we didn't turn it in when we closed our account. We were then told further investigation would take place and that we would be called no later than July 17th, more than three weeks in the future, to establish accountability. 4. We were not called on July 17th, so I called, and was told that our amount had been zeroed out and that we owed Comcast nothing. I asked for an email or written communication to that effect and was told it was not possible and that we would have to accept verbal assurance. This would not help if somehow our credit was impacted by their error and we had no documentation to prove otherwise. 5. I was then told to go to Comcast's Bruceville Rd. service center to request written documentation, and that they and quot;mightand quot; be able to provide it. I wanted to call to request in advance, but the center has no telephone access for customers. You have to wait in line and take your chances. Needless to say, we would not recommend Comcast, as their billing and service processes seem to be broken in some areas, and anyone who does business with them could be impacted now, or in the future.

Their service is good. They work professionally. They are prompt in their duty.

Overall, Comcast done a good job. Price is a little expensive but they do have good quality.

IT WAS SOMEWHAT FRUSTRATING NOT BEING ABLE TO USE SERVICES FOR WHICH I WAS PAYING FOR. THE TECHNICIANS THEMSELVES WHERE PROFESSIONAL, BUT THE QUALITY WAS NOT.