Clarke & Rush

DIGGING THE TRENCH TOOK LONGER THAN EXPECTED DUE TO HARD SOIL AND MANY ROCKS..WHEN WORK WAS DONE, THE TRENCH WAS COVERED WITH DIRT AND AREA WAS CLEANED UP.

They had to replace a blower motor in the furnace. They came out to analyze the problem, and then ordered the part. The scheduler called to set an appointment to install it. The service person who diagnosed the problem and replaced the motor was very professional. He arrived on time, performed the work quickly. We have used Clarke & Rush for over 10 years and have always been very satisfied with their services and the quality of their work.

UPDATE (8/17/12): We have since been contacted by management at Clarke Rush regarding our situation as noted above and below. I have to commend them for swift action in reaching out to better understand our situation. We could tell it was in the spirit and desire of learning what could have gone better, while providing top customer service. We discussed our situation and we feel better in terms of what and how the tech should have handled our situation. We have since upgraded our ratings of Clarke Rush and amended some of the information above and below based on their handling of our situation, which included a full refund. We would also add that we consider working with them at a future date. We can't say how much we appreciated the gestures extended by both Pat and Kevin. Thank you! The service tech in the course of performing work above, made it very clear that his "fix" would only last a few days, and that we'd need to talk to them again about either pulling the furnace out of closet to remedy the poor job of running condensation line or to get a whole new HVAC system. His rationale....if we have to pull the HVAC to redo the condensation line, you're already paying the labor that would just about be equal to that of putting a new one in - and since our unit is 13 yrs old, you might as well just do it. He then went on to abruptly explain that my system at 13 yrs old was worn out because we hadn't maintained a strict annual servicing routine, and consequently my entire system was worn out. His quote, "you change your oil regularly, don't you"! It took all I could do to stay calm. We paid our bill, and thought about what took place above. You know what...we didn't believe there was anything wrong with the unit. We called a family friend in the industry who referred us to Comfort Masters. Comfort Tech reviewed the situation and quickly dispelled the notion that we needed a new system. He said while the furnace was a tight fit in the installed closet, the condensation lines were routed properly given the scenario. He even showed me where the cap on a section of the condensation line which was designed to pop off to blow out the line. He commented that there was no reason for the Clarke & Rush tech to even cut into PVC at the place he did. In terms of the area of the PVC Clarke & Rush cut into, Larry was shocked to see the PVC was just pushed in and was not sealed with glue. Of course it would leak! Comfort Masters found that we were 1lb short on refrigerent, which we agreed to him taking care of. Meanwhile, during the visit by Clark & Rush, the tech commented that we might be low on refrigerant, but he didn't go outside to check.

The overall experience has been very positive. They were here a day and a half and things went very smoothly.

I got several bids, and they offered the best equipment for the least price, so I chose them. I would use them again, for sure.

They did a great job with the Central A/C. I got an estimate for my window which has a Window A/C, and the company has window people. During the AC job, there was a window guy that came out and gave me an estimate. It was a decent price, I was interested in purchasing but not quite yet. After three months of unresponsive phone calls to get that estimate, they would not honor the estimate they told earlier.

The service on our furnace was very good. The service department was good.

They are too pushy and do a crappy job.

There were very good.They replaced my central heating and air system.They were prompt nice and they knew what they were doing.

They are on time they answer your calls. They are excellent. Overall I have been extremely satisfied with the services.

They do a fine job. They are pretty responsive, and they are very reliable. I have used them for over 10 years now, and they always do a good job.

They came over on time. Decided the main computer board in the unit needed to be replaced. They ordered the part and returned about 2 weeks later. Installed the board and said all was fixed. The next day I called back because it was still doing some of the same things. They said the same tech would be there the next day. He never came, I called back and they rescheduled a return visit a couple days later. He called to say he was running late. Finally arrives and resets the thermostat from its default setting to make it work. Here it is 5 months later and the same problems are being repeated. I called and they said labor is not covered so it would cost us a minimum of $104.00 for a diagnosis plus whatever is needed to fix the problem. I decided this could go on and on so I decided to use a different company. UPDATE: I did accept the offer for 2 free maintenance calls and have scheduled the work to be performed in May when the AC unit will be more likely to be used.

I cannot "prove" that Clark & Rush did something to my system; however, I don't trust them. I don't know about "variable systems ... contacters... or switches." However, after having the original service provider (not Clarke & Rush) give my system a "pass" I wonder how Clarke and Rush can report that I need, what I consider to be, expensive repairs.

THey saved me money by fitting system into exisitng space, something others did not propose. Unit is a bit less energy efficient.

The installation was very smooth, and the quality of work performed exceptional. The team arrived on time, introduced themselves, and wore bootie covers to protect the hardwood floors. I am extremely pleased with the quality of the windows, and have already felt the difference in the heat upstairs. I can't wait to have the downstairs completed! I would recommend Clarke & Rush for quality windows and installation. Thank You!

My unit is working but I feel that I got ripped off. I am retired and used to work in electronics and I know that a capicator of that kind only runs about $20.00 and I did expect a mark up, but $191 for a $20.00 part.

Gave an estimate in timely fashion, followed up timely. Won the bid, scheduled it and came on appointed day. Had some issues with configuration of my ductwork, etc., but figured it out.

I received a quote from Clark and Rush for replacement of the HVAC package unit. They sent out a estimator/salesman. It ended up the quote was a bit high compared to others but that could be because the company is larger.

It went well. Everything happened on time and they saved me some money relative to the estimate.

I am unhappy with them and I would not recommend them. They came and had this list of things that needed to be done in a house. They went ahead and checked everything and I was ready to get the job done. I found that if I paid them $19.95 then I would get special price for future work and I would be their priority customer. I paid them that. I have an old house and I decided to use them. They, however, never showed up. I waited for a couple of days. I called them and they said that the guy I used was sick and they were not ready to send somebody else. That was very weird. After that they said that the guy had quit. I again asked them to send somebody else and they never followed through.

They gave me paperwork for a rebate, but they sold me a water heater that did not qualify for the rebate. I was very upset. I feel companies should know what products that qualify for the rebates. He was very nice.

Everything went well. They were the ones who installed the system and I will continue to use them.

They finished sooner than promised. There was a little problem with the lathe and plaster splitting off, but repair work was done immediately. The only problem was with the salesman who originally gave me my quote. He gaves promises that he later retracted. When I called him on it, he called me a liar. Fortunately, the guys that actually did the installation were able to comply with my request (to put vents directly over doors). But it was very frustrating dealing with the sales man. There seems to be a disconnected between what the sales guy says and what can actually be done. The salesman was not a construction worker nor did he have experience actually installing HVAC, but he acted like he did. I also got a plumbing estimate and the guy that gave me that estimate had been a plumber for years and was going to supervise the plumbing on my house. He was very fair and honest. Although I don't need plumbing just yet, I am going to keep him in mind when I do.

They have been coming out for several years. I have nver had any problems with the staff or billing at all. They always clean up after themselves, are freindly and helpful if I have questions and have actually told me when a repair wasn't worth the money.

They were fine. Their price was okay. They did an ordinary service. Their work was satisfactory. I would continue to use them in the future too.