Beutler Air Conditioning & Plumbing

Beutler just replaced the HVAC in February of this year (2023) and upgraded the SAMRT VENT System. Beutler gave one-year unconditional performance written warranty. A company integrity is when you call them for repair service. This is where my headaches start with them. In March of this year (2023) I called to have them look at the SMART VENT system which appeared to be non-functional. No one showed up during the scheduled time. No one even called for the no-show. I waited few more hours and called the service desk again. All I was told is that to reschedule the appointment with no apologies/explanations of any sort. I asked to speak with a manager, and I was told that he will call back. After much lamenting to them Fido (their tech) showed up and assured me that SMART VENT is now fully functional. When I checked it later it was still non-functional. A few days earlier I called again to have them check out the HVAC system and, as usual, no one showed up. I am getting so sick and tired of these folks for their unprofessional behavior and their lack of concerns for their customers. I am going to file complaints with local Sacramento BBB and California State Licensing Board about their unethical warranty honoring issues. This company has bad business practices, and they have no regards about the headaches and inconvenience they are causing to their customers during the summer months. These folks are non-professional, and they are only interested in sucking you in a contract and then forget about the services. A bad bunch of folks. Since I have had nothing but trouble with service requests, I wouldnâ t advise anyone to go thru what I am going thru with Beutler folks currently.

Marcus was very professional. The AC maintenance was very thorough.

Technician, Mr. Molton is an asset to your organization; definitely 5-Star.

I waited 4 hours past the scheduled time. I kept calling and I kept getting the run around. It got to be so late that I couldn't call another company. Technician finally arrived. He was good! He completed the job and I was satisfied. However, the office people, no thanks rude. I Will go with another company for the other repairs.

Well no one called me a half hour before my appointment. The service tech didn't really speak English. There was a language problem. In the end he just took a pictures and send them to his supervisor for advice. I am not totally sure if the advice was worth the money. I have a temporary fix that they said should maybe last 7 or 10 years. Not sure if that was a good solution.

Honest advice about our hvac issues with reasonable costs

Punctual

Chris came in, took a look and gave an explanation that was easy and crystal clear. 5 star service all the way. Thank you so much!

Great service heating tune up. Explained what was done clear and concisely. Definite repeat customer.

Y

Isb tuned the furnace system, took pictures, measured the numbers and made recommendations. He did a great job explaining everything.

Company honored 10 year warranty with only three days left on it. Very efficient organization with good communication. Work crew was excellent and completed repair very cleanly and in a timely manner. Used them before and will again.

Good quality work

Professional service very knowledgeable installers