AMERICA'S PLUMBING CO

UPDATE - 04/28/2023: THIS COMPANY DOES NOT HAVE GENERAL LIABILITY INSURANCE!! DON'T LEARN THIS THE HARD WAY LIKE ME. IF THEY DAMAGE YOUR PROPERTY THE OWNER WILL DENY LIABILITY WITHOUT PERFORMING ANY INVESTIGATION AND YOU WILL BE FORCED TO SEEK RESOLUTION THROUGH THE COURTS ONLY!!! AVOID AT ALL COSTS UNLESS YOU WANT THOUSANDS OF DOLLARS IN DAMAGE YOU NOW HAVE TO FIGHT FOR!! POSTED - 04/19/2023: I am absolutely shocked and appalled by the conduct of this company, its owner, manager Monique and their plumber Jorge and would highly advise others to not contract with them at all. I have a large double sink vanity in the bathroom where the work was being done. My husband assisted their representative with lifting the vanity and moving it away from the wall for the work to be performed. He then said to please let him know when the work was done so he could assist getting the vanity back to the wall. Instead, Jorge pushed the vanity back up against the wall himself. In doing so, large gauges and scratches were left on my brand new flooring. This flooring is just over a month old so there is no way it was wear and tear. This damage was not present prior to the work being performed and was present after he left our property. I immediately reported it and provided pictures. Once contacted by the Manager, 3 days later, I was told that my pictures "do not match up" with my story, that Jorge states he lifted the vanity up (which weighs over 600 lbs with a very heavy granite topper) and apparently that I was no where around to bare witness to anything even though I was in the same room and heard him push the vanity back. They are refusing to come on site and assess the damage and have flat out said they will not be doing anything to rectify nor take any responsibility. Their manager seemed argumentative in nature and came into the conversation prepared to blow me off. They simply do not care about their customers and seem to only be interested in deflecting responsibility for damage their own employees did to our home. I feel it is abundantly clear from my photos that these gauges line up with the trajectory of the feet on the vanity being pushed up against the wall, but their manager Monique stated my images do not coincide with my story which is utterly ridiculous as anyone with eyes can attest to. ETA: I have now submitted two written request to provide me with my receipt and work summary, something that I was told at the time of service would be emailed to me, and I have requested their insurance information. Since they are flat out denying liability, and the owner refuses to make contact with me, and their manager won't reply to my emails for 3 days, they are legally obligated to provide me with their insurance information so I may submit my own claim and allow their insurance adjusters to determine liability. Perhaps they are illegally performing work in the state of CA without insurance . They are not interested in resolving this civilly between client and company, and are now just ghosting me and their obligations to furnish legally required documents, seems this company may be accustomed to these types of shady business practices. ETA: the owner, Bryan, called and spoke with me this morning. He is further denying any liability doubling down that my images don't match up with my story. He stated his insurance information was listed on the CSLB website and, on his own recorded line, ended the conversation by saying "I'll see you in court".

It went very well.

The plumbers were very quick to come address our issues. They were efficient, courteous and resolved our problems very quickly. We would use them again.

Hot water heater. They work with the insurance I have for all my plumbing needs like the outside sewer and stuff. They come to the house they had to fix something on my brand new hot water heater that someone else put in and would not follow up on. Other little plumbing jobs around the house.They are very pleasant, and they come quickly. We had a water line that was plugged and water was going into the bathtub and toilets. That is when the snaked it out. Because I have this wonderful insurance it only costs me $50. I have a special sewer line and in house plumbing insurance. They have been very pleasant, very honest, and very truthful with me. They have been very helpful with letting me know what they are doing. I do not know what they charge for regular services because all I have to pay is the co pay for $50. I have not had to have them come out for anything that I had to pay full price for. They are quick. Certainly in a timely fashion. I would use them again. Even if I could not all them through my insurance I would call them.

I noticed moisture around the perimeter of our lawn. We had not run the sprinklers in months. It was a Saturday and Marty came out promptly. He identified the problem and gave us choices. He fixed the problem and checked the house's water pressure (for free) while he was here. The price was very reasonable and the peace of mind priceless. Marty is a very honest person and I will definitely use him in the future.

They initially quoted me $550 to do the repair and then increased it to $650. The price was increased for a third time bringing the total to $850 ($300 more the the initial quote) because they said there was a concrete block that they had to dig through which would require more work. They did not allow me to see the finished repair before they filled the hole, so I am not even sure how good of a job they did.

I was told I would receive a call on the day of the appointment to let me know the name of the person who would be coming out. I never received that call. Half an hour after the appointment time, when no one had arrived, I called the company and was told the rep was on another job that had run late and that they were waiting for him to say he was on his way before they called me. The rep arrived a little over one hour after the original appointment time. He put booties over his shoes before coming in the house, but that was the extent of the professionalism. His entire estimate was punctuated by sighs and expressions of doubt, I think trying to convey to us what a difficult job this would be. The estimate written, the rep called someone on his walkie-talkie (so we could hear the conversation), ostensibly to get the estimate approved. After the rep recited the details, the person on the call responded, "That sounds like a really great price for them." The tactic smacked of used car salesmanship, in our opinion. The estimate was three times what we'd received from other companies. And even with that, the rep actually said, "We never know what we're dealing with until we get into it, so you need to understand this is a MINIMUM price." Seriously?

We got 3 estimates ranging from $13K to $8K and America's Plumbing was in the middle. Lyle from America's Plumbing was by far the most professional and thorough estimate. He crawled under the house and inspected all plumbing inside the house. The others did not look under the house. America's Plumbing also provided 3 references at my request and the references were all excellent. The job was estimated for a week (5 days) but it took about 8 days to be totally done and cleaned up. It started on a Monday and finished the following Monday. Payment was made after each days work until the final payment on Friday. The cost was about $200 less than the estimate which was a nice surprise. Lyle worked the weekend at no additional cost and was very courteous and professional during all phases of the project. We had one small leak a few months after the job and Lyle was out right away to fix it a no charge. He also inspected all previous work (water heater and under the house) and pressure tested the system again to be sure there were no other leaks.

THIS COMPANY IS VERY PROMPT. I CALLED THEM AND THEY ARRIVED WITHIN THE HOUR AND WAS WORKING ON THE PROBLEM. HIS RATES ARE VERY REASONABLE. I WOULD RECOMMEND THIS COMPANY.