All Pest Pros

It went rough, but we were both at fault. Had to say that first. But I am mostly satisfied. The outside sales person was on time for the walk through. He was nice and seemed knowledgeable. He had a lot of prior experience as a laborer before he became a sales rep. He was able to present his company and offer a quote on the spot. I agreed and gave him a deposit. Off we go. Right? Well, he based his quote on 700 square feet when it was actually 1100. That's why his price was low. You would think that I got a deal. But no. The labor crew only showed up with enough insulation for 700 SF. Not enough. So here is what we had to do. Introduce Jose. The lead man on the project. If it were not for him, it would have went south in a hurry. Turns out that Jose is a good person with a soul, and I am happy to "work with" a great person like Jose. APP is lucky to have him, and I hope they are taking good care of him. Just so you don't think I am fake, the "helper" that Jose had that day was worthless. Didn't want to work because he is a 20 year old kid who was out all night drinking and chasing girls (or boys), and was hung over. I did more 90% more work than he did (yes, I helped Jose. I have a good soul too). I let Jose vacuum out the old stuff, then I made him stop. He understood. Come back when you have 1100SF of insulation. Right? Before he took off, Jose up-sold me on insulating the bottom of my house (in between the floor joists under the sub floor)(under the house), applying a radiant barrier in the attic and switching from blown in cellulose with the pink panther batts. I ended up insulating under the house by myself. Nice. I communicated that to APP, but it got lost in translation. When the day arrived that Jose returned with 1100SF of material to finish the job, he showed up with two helpers. BTW, I had to request the APP office to please make sure Jose was who they sent to complete my job. Regardless of my implicit instructions that I subsequently made with the APP office, that I changed my mind and now want blown in cellulose again, and NO radiant barrier, Jose and crew still showed up with pink panther batts and radiant barrier. Whatever. The crew is there, lets get to work. The reason I only give them a B is because they installed the radian barrier wrong (in my opinion). I did research and radiant barrier should be one inch from the roof sheeting (plywood) if it's hot southern California. They stapled it to the 2x4 rafters so it's really 3-1/2 inches from the sheeting. Not sure if it is even radiating anything at this point. I think I just wasted a $1000. Even so, my neighbor asked me who did the job, and I ended up giving them the APP biz card, so I guess that was kind of a recommendation.

Not applicable. Attention Angie's List: Please fix your survey form to provide proper response options for people who are erroneously cited for having work done when they have never done business with a company.

We had called on several other vendors prior to calling Pest Pros and none of them resolved the problem. Pest Pros found entry points the other vendors all missed. We would highly recommend this company.

Well. They inject affected areas with orange oil. Does the trick.

Things did not go well from the very beginning. Their representative by the name of Alan, who did not even provide me with a business card, came out to give me a free inspection. No sooner than we started discussing the inspection that he stated that I had to commit to a first-time charge of $1,500 before they could do the inspection and/or provide their services; and that there would be an yearly charge of $395.00 per year to maintain my property free of termites. I told him I just wanted the free inspection and he stated that was not possible without the commitment. I have never dealt with a company that refused to do a free inspection unless I committed "up front" to their service agreement, and I have had two prior estimates done in the last two weeks, I wanted to get a third estimate before proceeding.. I will never consider using this company again.

The first guy said he would spray the garage but he didn't. The second guy was thorough.

They came out to give me a quote. I decided not to use them because the price was quite high.

They came out last October to do this job and then we found out they didn't do it right so they came back out this year and still haven't done it right. I would not use them again and have told my friends not to. I wouldn't recommend them to someone I didn't like.

They people that came were nice and accomodating and I did think that the problem had been resolved after multilple visits. I later found out that they had moved into my living room furniture and workers volunteered to move the furniture to dispose of it, however the owner contacted me and stated that they would not allow that service to be done. I had rats everywhere in my house... in my dresser, furniture, running across my floor, etc. The manager was very unprofessional and spoke to me in a very distateful manner. I will admist that I raised my voice to him as well and it was a very unpleasant phone conversation. They guys that were out here and actually did the service were very nice and professional. They did their best and seen that I was disabled and wanted to provide me with good service. I am grading this experience based on the manager and my experience with him. The problem with this service was, when they sealed my house they didn't think it through exactly because the rats were then trapped inside my home and forced to bed in my furniture and throughout my living space.

It went well. I've already provided all this information in great detail last year

They performed the attic clean up and applied rat proofing to exterior of the house. They left some debris in my driveway, in particular some nails from the attic. This caused me to get a flat tire. They did not offer any compensation when made aware of the situation. The bigger problem is the rat proofing. They claimed I was rat free because 4 traps placed by the attic entrance never caught any rats. I still heard sounds but had no proof. I wanted more extensive traps placed and for my tile ceiling to be closed permanently using mortise since I know rats can get under tiles and gnaw their way back into the roof. All pest pros said they can't. Today my ceiling fell in due to water damage and this evening rats were running all over my kitchen. I guess I finally have my proof! I will see if they can actually catch these rats now that they are actually in my house.

This service is worth every penny even though pricey. They did everything they said they would do and accommodated all my little requests. They were professional, thorough and cleaned up after they were done. The warranty is great too. My attic smells great (for an attic yeah hard to believe) and I feel better knowing nothing will be getting in this winter since we heard scratching going on last winter. They set traps as a precaution even though there is nothing active going on, so yes very thorough. I would definitely recommend them for this service, as I could not believe this type of service was even out there.

The inspector Anthony Gordon was very punctual and very personable, I liked him right away. He seemed to be a very conciencous hard working individual that went right to work with his inspection explaining to me as he performed the inspection what he saw and what needed to be done.The inspection was very methodical and complete.His professionalism led me to agree to have All pro Pest do the job. The job has been scheduled and I will post my experiences good or bad after the job is complete. Stay Tuned

I had seen the advertisement for All Pest Pros in several Angie's List brochure. The pictures were disgusting and I had a horrible feeling that they could have been taken in my attic. I put it off for over a year, but kept hearing noises in my attic and actually heard the sound of feet in a bedroom wall. The noises of activity of some kind always were present when I went to bed each night. I hired another company to check the attic and close some of the blatantly open holes that we thought would eliminate the problem. They put traps in the garage, but I continued to hear suspicious noises at night. Another advertising brochure came in the mail a couple weeks ago with the same advertisement that runs in Angie's List brochure. I surrendered and gave All Pest Pros a call. We scheduled an appointment and today Anthony Gordon came out. He inspected from top to bottom and took lots of pictures. He said he could smell urine when he came to the front door (just what a homeowner longs to hear). After the inspection, he gave me a bid to replace all the old insulation, clear out trash left by previous workmen and cover all the holes that allow rodents access. I wasn't looking to spend money on that, but I could deny the problem no longer. We set up a date for all the work to be completed on September 25. I must compliment Anthony. I so respect someone who is an expert in his field and I believe that he is. He was thorough and explained everything he was doing, why and what he found. He was considerate of my home, wore gloves, took off his shoes. He couldn't have been more professional. Besides being professional, he is very kind. I am grateful the company sent him as my inspector. I will follow up after the work is completed, but I wanted to give my impressions after this first visit. I have used one other company to try to eliminate the infestation, but it wasn't successful. I am feeling very positive based on my experience with All Pest Pros and Anthony.

We are happy with their services. We have bought another year of protection to ensure that our problem does not recur.

We had been having an escallating problem with roof rats. We had been using Orkin to spray and seal against the rats, but they were unable to eliminate the rats. They then raised our rates with no increase to the services so I called to cancel them...at which time they offered me a "new deal." Very bad form in my opinion. After contacting several companies we decided on All Pest Pros. The price was high, but competitive. They were very responsive and although we had to wait several months, they honored our original quote. It took a couple days, but the team was very prompt, professional and tidy. This is a really messy job and they were conscientious about not tracking the mess through the house. I wanted to wait before writing my review and am happy to report that as far as I can tell we don't have any further rat problem. Every now and then I do think there might be some little noises, but no visible signs of a problem. All Pest Pros does recommend that you subscribe to regular service, and although it is probably a good idea, we could not do that at the time. They still keep calling every month, however, which is a bit annoying.

They did a great job. They charged an arm and a leg, but they got rid of all the rats and filled on all the holes in the house, and there are no rats anymore. There were rats when we moved here. They were quite expensive but they literally cleaned up the attic entirely. They did a lot of work and there was an instructional kit. They were here, they were clean, they were attentive, they knew what they were doing, they were efficient, and got done in 2 days. It was pretty much all day and then working some stuff out and fixing things, and so forth. They were very good. They were here when they said they would be, and they were done when they said they would be.

I contacted all pest pros the beginning of April because of a dead smell coming from my attic. I also had flies coming out of there. The inspector Alex went into the attic and removed dead rat from a trap that Terminix left behind. I signed a contract, though I thought was a little pricey at the time. With all the hard work that these guys did, I now feel that it was money well spent. I just had my last check up yesterday and there were no rats in the traps and am no longer hearing noises in my walls. My house has been nice and cool with the new insulation that was put in. GREAT JOB TO ALL PEST PROS!

The technician was great! His work was great! The company, however, wanted more money to guarantee the work into the next year! That is not acceptable to me and so I shall not be using this company again.

They were supposed to come out Friday for the extermination, but I had to cancel due to an emergency and requested to have my deposit refunded to me. They informed me that I would not receive the credit due to a requirement of a 72-hour cancellation notice prior to any stop of service, which I was never informed of. After speaking to the manager, he claimed that they had already set several traps in the attic, something the technician neglected to inform me of as well. After expressing my aggravation for the situation, the manager agreed to give me my deposit back; however, when I inquired about picking up the traps, he told me it would cost me an additional $150.00 to come and take back the traps. After stating, once again, that this was not satisfactory, he got quite rude with me which only added to their lack of customer respect and care.

I had a mouse/rat problem in my backyard. I contracted with All Pest Pros to service the exterior of my home. They were courteous by phone. The first month, the service person arrived promptly at the scheduled time. The second appointment was scheduled for the afternoon, but the service person called when I was about to leave the house in the morning. I shut my dog inside, so that he could check the traps. When I returned home, a note by the door stated that he could find only one trap. I live in a half-plex and my yard is very small. I had no trouble locating both traps. I was charged the full price one-half of the service, I phoned and they agreed to send another person out. Within a week, I went to remove the cover of my outdoor furniture, and found droppings and urine on the cushions. I phoned All Pest Pros to ask what could be done further to eliminate the persistent pest problem. I was told there was nothing more that could be done. I called the next day to cancel my service. It does not make sense to continue paying for a problem that isn't being solved. I spoke with the receptionist to cancel my service and her response was, "Okay". She didn't ask why I was unhappy with the company, even though I was an established customer. There was no attempt to correct the issue. I find this to be totally unprofessional.

The initial service went quickly. They needed to come back to fine tune areas in the attic-we have an old house. They are spot on and I heartily recommend ALL PEST PROS.

Very thorough, courteous and professional.

An unanticipated extra expense, but they removed all attic insulation and pumped in new insulation with 3X the protection. Closed up all possible entrances into house; made three trips. So far, no signs of these pests, but they say call anytime if I see signs. I'm moving and I can't -- with good conscience -- sell this house to others knowing it had rodents, although it didn't seem to bother the people I bought the house from.

Wow - they did a great job. Our attic was horrible - they never saw so much rat poop and desiccated carcasses. The renters left the attic open and when we moved in we found all sorts of critters living up there. We closed it up and wanted to clean it up. When we learned of this group we got a quote and went for it. They worked on the hottest days, they were very efficient, and we are very happy with the work done and the results. You could tell as soon as the finished the insulation was keeping the heat out and now (winter) keeps it in. The attic is clean and my husbands asthma is much better now - plus it is nice to know it is clean up there again.