Patio Perfections

Let me first begin by saying the F rating has nothing to do with the quality of the work performed. The patio covering turned out great, and the guys that came to perform the installation were very professional. However, the salesperson, Tyrone, is without a doubt the biggest POS salesman I have ever met. The F rating is entirely based upon the salesman, Tyrone, as he is VERY unprofessional and really makes the company look bad. In both incidents in which Tyrone made an error, he became defensive and insisted that he was not at fault. Tyrone's first error was not obtaining accurate measurements of our patio, as he was off by nearly two feet (instructions were to cover one end of the patio to the other. Not difficult instructions). Because of Tyrone's error, we had to stop during our installation to get ANOTHER quote, just to account for the additional two feet. A job that should've taken less than one week, was prolonged for almost a month. During signing of the contract, Tyrone also failed to mention that the customer has to pay for the ceiling fan out of pocket; this is CLEARLY something that should have been mentioned during signing of the contract as it incurs additional costs to the customer. After calling Tyrone to speak about the ceiling fan, he had the audacity to call me a liar and kept insisting that he was not at fault. In addition, he gave me the owner's phone number because he clearly didn't want to deal with the issue himself. Tyrone is NOT a professional by ANY stretch of the imagination. Fortunately, I spoke with Travis, the manager, and he took care of the issue. Travis was professional, courteous, and understanding; essentially, everything that Tyrone is not. If you're reading this review, and have reached this point, I would highly recommend Patio Perfections. However, I would also recommend avoiding Tyrone, as he is without a doubt the biggest POS salesman I have ever met. Furthermore, avoiding Tyrone will save you a lot of time and energy.

This was the worst experience I have ever had. Do not hire this company. We originally hired Stone Creek Landscaping and we're dealing with Robert Circle they won the bid early July and then the games began! I could not get them to begin work, respond to my calls, or give me a timeframe, I was stuck with this company because of the program I was going through, I had to use their certified contractors. It wasn't until I began getting very upset and complaining to the program I was using, and they got involved, that Robert decided to respond to me and tell me his company was dissolving and he was merging with Patio Perfections. The program I was going through made him write a new contract because I woul have no recourse with the work performed once it was dissolved. I experienced bait and switch, the free form patio that I agreed upon and was quoted on kept shrinking and every time I would show them the outline that I wanted the price would go up. We measured the patio and came up with different numbers than them because it was not a square measurement. We ended up paying more than $3000.00 than our original quote to get the patio we requested. Once they broke ground it took eight weeks to complete a job that should not have taken more than two, they would send two or three guys out for about four hours a day, and I lost the use of my backyard my main source of entertaining. I was held hostage when I refused to pay the increased price of the patio, I was told they would just make it smaller. I felt trapped to pay more to get what I wanted. When the plants were delivered the main plant that consisted of approximately fifty percent of the landscaping was the wrong plant. The worst part was the fact that there weren't any labels on only those plants, the rest of the plants had labels glued to them,yet they got mad at me for accusing them of peeling them off ( coincidence?). I ende up working with Wally from Patio Perfections because the relationship with Robert was destroyed by lis and mistrust, the constant excuses and promises that were not delivered. Wally was not any better. When we requested a discount for the amount of time it took, the stress we had to go through and the horrible experience we received they refused! Steer clear of this company, they have no heart, morals, compassion, customer service or conviction!!!!

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So after finding this company was the only distributor of the Apollo Louvered patio covers in Sacramento, I called them to get an appointment. It's hard to get the wifes and my schedule on the same page but they preferred we both be there for the appointment. I said that was fine but we can only do late appointments then, they asked if 5:30 a few days away worked and I said yes. So we made the accomodations in our schedule only to have them no-show us. We understand that stuff can happen so I called that night and left a message, nothing mean, stating our appointment was missed somehow and could they call us back to rescheudle. We then received no call back from them. I am now going a different company who was incredibly detailed and responsive.

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It's absolutely fantastic. It was not cheap. I liked the workers. I don't think I've ever seen such hard workers like that before in my life. They never stopped once. They were clean and neat. They knew exactly what they were doing. They were responsive to my questions and they offered suggestions, they gave me great ones. Everything was absolutely spotless. It was gorgeous. We are going to have years of great times out here with family and friends. It's an expensive product but you get what you pay for. With the responsiveness I just have a little bit of a problem. The owner of the company is the one who came out this afternoon and it was like he just didn't have his information right. The workers were phenomenal. When the whole thing was up yesterday they hand wiped everything. It's a beautiful product, it will stand the time, it's elegant looking. They put a fan out and it's just gorgeous. They were very professional.