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B&L Carpet Cleaning Services

Carpet Cleaning, Floor Cleaning and Waxing, Ceramic Tile,

About us

At B & L we strive to maintain a reputation that is above the standards of other companies in our industry. How? •We are known for excellent customer service and satisfaction that is why we provide 100% guarantee. You’re not happy? Neither are we. •No job we encounter is too big or too small. We treat all with the same respect, quality and affordability. •We strive to maintain a trustworthy relationship with everyone with whom we do business. •We continue to provide on-going training for our employees so they can provide excellent up-to-date service every time. •We are a family owned and operated, fully licensed and insured business. •We are certified by the Institute of Inspection Cleaning and Restoration.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & upholstery cleaning, tile & grout cleaning, fabric stain-shield, pet odor removal & deodorizing

Amenities

Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.7121 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
4%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-50 of 121 reviews

mitzi B.
01/2014
5.0
floor cleaning
  + -1 more
We were happy with them. They did a good job and they were pleasant. They did good quality work.
Description of Work: I used a Big Deal coupon for 200 square feet of floor cleaning. B&L Carpet Cleaning Services came and cleaned the grout on our kitchen tile floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Thank you very much for your very positive review. B&L

Catherine B.
01/2014
5.0
carpet cleaners
  + -1 more
They were very careful of all furniture and walls. I had to have them come out to attend to a spot that developed after the carpets dried. They came back out at my convenience and took care of the spot. The carpets look and feel brand new!
Description of Work: Cleaned carpet in 2 bedrooms and a master closet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Thank you for your positive review. B&L Services

Sarah B.
01/2014
4.0
carpet cleaners
  + -1 more
They arrived promptly and got the floors very clean. They were able to add the stairs at the last minute and did a stain protection there too. They weren't able to completely get the pet odor out of the carpets in the closet, but the rest of the floors looks great.
Description of Work: General carpet cleaning and pet odor removal

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from B&L Carpet Cleaning Services
Thank you for your review. We are sorry that the pet odor was not completely eliminated. Most of the time the enzyme are able to control odor and is the first step we use to avoid extra expenses, if the odor continue then we recommend considering pulling carpet up and replacing pad and treating subfloor with a sealer, we have carpet installers that we can refer you to. Let us know if you would like to consider this last option. We thank you again for your business. .

MAGGIE R.
12/2013
4.0
carpet cleaners
  + -1 more
Everything went well. I am happy with their work.
Description of Work: I purchased a deal from B & L: $99 for 3 Rooms of Carpet Cleaning, Deodorizing & Protection.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
Dear [member name removed]: We thank you for your review, we are glad to know that everything went well as you mentioned in your review. We notice that our price got a B at $99 but in today's market, cost of operation keep going up. We used nothing but the best products and equipment. Thank you again for your business and review. We look forward to serve you again. Sincerely, B&L Carpet Cleaning

PETER B.
12/2013
5.0
carpet installation, carpet cleaners, ceramic tile, floor cleaning, upholstery cleaning
  + 3 more
Excellent communication prior to the appointment. They were prompt and on-time. The results met our expectations. They were friendly and courteous - a pleasure to deal with.
Description of Work: I used BANDL CARPET CLEANING SERVICES

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
Thank you very much for your very positive review. B&L

Mary C.
12/2013
5.0
carpet cleaners, ceramic tile
  + 0 more
cleaned carpet and grout in kitchen floor
Description of Work: I used B&L Carpet Cleaning Services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
Thank you very much for your positive review. B&L

SALLY S.
11/2013
5.0
ceramic tile, floor cleaning
  + 0 more
I had purchased a big deal for tile cleaning. The cleaners and the company were very professional and did a great job but I really wanted my shower cleaned and they only do floors. Because my house is mainly hard wood and my very small bathroom was the only tile area to be cleaned, it wasn't worth the $99 for the cleaning. I don't blame the company, the big deal description did not specify that the tile cleaning was only for floors.
Description of Work: I used B&L Carpet Cleaning Services

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from B&L Carpet Cleaning Services
Dear [Member Name Removed] We are sorry that the tile floor was not explain to you prior to the purchasing of the Big Deal. We thank you for your review and understanding that our company only do tile floor.

Barbara H.
11/2013
5.0
carpet cleaners
  + -1 more
Although I waited to use my deal until the allotted time had nearly expired there was no questioning of that fact. The two workers arrived on time and were totally professional in their explanation of what was included in the deal and what was expected of me during the time they were here. They worked quietly and were totally clear as they left as to how long I might expect the carpet to be damp and what actions I might take to be sure the cleaning would last as long as possible.
Description of Work: I used B&L Carpet Cleaning Services.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from B&L Carpet Cleaning Services
Dear (member name removed) We thank you for your business and your review.

Bayford B.
10/2013
5.0
carpet cleaners
  + -1 more
Made appointment with Chalo on 10/15 for 10/22 at 9:00. Alex and Axel showed up about ten minutes early and went right to work. Alex explained the process carefully, put guards on the corners and covered the tile in the hall where the hoses ran. There were a couple of old blood stains under the desks (cats and rats) that they couldn't remove, but the stains throughout the rest of the house were all gone (about 8 years worth). Chalo called at the end of the day to ask how the job was done. I am completely satisfied and highly recommend B&L
Description of Work: Cleaned carpets through entire house 1,100+ sq ft

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from B&L Carpet Cleaning Services
Dear [removed member name] We thank you for your business, positive review and the apples, they were delicious. Chalo

George E.
10/2013
5.0
carpet cleaners
  + -1 more
Friendly, helpful scheduler answered phone and scheduled us for later in the week. Two man crew arrived, on time, and briefed me on what they would do. Then got to work. They worked well together. The only extra we bought was scotchguard for the living room area. The carpets were clean when they left. They were not saturated with water like we have experienced with a name brand company. When dry, the carpets had no soapy residue feel to them.
Description of Work: Spot treat, clean carpets, apply scotchguard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from B&L Carpet Cleaning Services
Dear [member name removed] Thank you so much for your very positive review. We appreciate your business very much and hope to serve you again in the future. Sincerely, B&L Services

roland b F.
10/2013
5.0
carpet cleaners
  + -1 more
After discussing the project on the phone, B&L arrived on time to performed the services that were agreed upon. The team was very neat and paid careful attention to detail. We were very happy with the outcome.
Description of Work: Provided carpet cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Response from B&L Carpet Cleaning Services
Thank you Mr. [member name removed]. My son and I enjoyed cleaning your carpet. Thank you for your very positive review. Chalo

Patricia S.
09/2013
4.0
floor cleaning
  + -1 more
Very well Two service people tile looked very nice when they finished
Description of Work: Cleaned tile in entry

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from B&L Carpet Cleaning Services
I am glad to know your tile looked very nice when we finished and thank you for your review.

Charles S.
09/2013
5.0
carpet cleaners
  + -1 more
They arrived at the appointed time, cleaned carpet, removed all spots, and were finished in a very short amount of time. Professional plus.
Description of Work: Cleaned carpet in four rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Response from B&L Carpet Cleaning Services
Thank you very much for your very positive review.

Sean F.
09/2013
2.0
ceramic tile
  + -1 more
They hired somebody to come by and fix it. He replaced some of it and painted it the wrong color, so I don't wanna do anymore work with them.
Description of Work: I used B & L Carpet Cleaning Services for ceramic tile cleaning and worked some our baseboards.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
2.0

$199

Response from B&L Carpet Cleaning Services
Dear [member name removed] We are very sorry about your bad experience with us two years ago, October 2011. Sad to say some houses are built with a pressboard material and contractors didn't sealed baseboard, which is industry standard. As any tile/grout cleaner company is aware of this issue we used painters tape to protect. Some time board is already weaken do to regular cleaning with wet mop, cleaners used, etc. Since then we had changed management and improved our system to avoid as much as possible experiences like yours. Our record show now that customers are much more happy with our performance. Thank you for your sincere review.

Linda X.
09/2013
5.0
carpet cleaners
  + -1 more
Beginning with the initial call to the completion of services, very professional, responsive and efficient. We would definetly recommend B & L .
Description of Work: Cleaned, deoderized and applied protectant through entire 2,300 sq. ft. home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Response from B&L Carpet Cleaning Services
Thank very much for your positive report. Sincerely, Chalo Monterrojas

julie C.
08/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
They showed up on time and were extremely professional. Took the time to go over the services purchased and then to walk through the house, noting any probelms areas. They also set up barriers on the hallway corners to prevent any scratches or scuffs from their equipment. Overall, they were exceptionally courteous and professional. My carpets looked fantastic afterwards and a really bad stain was completely eliminated. Would definitely use their services again.
Description of Work: three rooms of carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from B&L Carpet Cleaning Services
Thank you very much for your positive review.

Bruce R.
07/2013
3.0
ceramic tile
  + -1 more
The cleaning in the kitchen came out very good. The special price covered the kitchen. I paid extra for the hallway cleaning. The hallway into the family room did not come very clean and the tape they used to protect the baseboard leaked and some baseboard was damaged. They had to send a trim guy over to replace the damaged baseboard. I repainted it myself.
Description of Work: Cleaned tile grout in kitchen and hallway.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$200

Response from B&L Carpet Cleaning Services
Dear (removed member name) We are sorry about the bad experience. Baseboard, made out of pressboard is a challenge for our industry. In the past used to be oak wood material much more resistance to water and mop cleaning, etc. Now because contractors don't seal wall baseboard to save cost, we used painters tape to prevent any further damage, sad to say some times board are weaken from the exposure to the cleaning of the tile, and when we steam the floor and steam gets in to it we suffered what you mentioned. We do respond and take responsibility to replace damaged boards but sad to say it is not a good experience. We are very sorry. In the last years we continue innovating our way of cleaning tile to avoid as much as possible this issue. We thank you for your sincere respond,

Timothy H.
07/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
Excellent experience with B&L. I called and I was going to purchase their 3 rooms for $99.00 deal but I needed them this week. I did not want to purchase if they could not meet my timetable. I called and spoke to Chalo Monterrojas who took a list of the areas that needed cleaning and asked probing questions (especially regarding pet urine). Chalo worked the numbers and determined he could perform the service more cost effectively outside the Angies list deal. I appreciate his open and honest appraisal of my cleaning needs and a willingness to work with the costs involved. The crew arrived on time and I showed them the work that was to be completed. I returned home and the carpet looks great! I would recommend using B&L and i will definitely use them again in the future. Thank you to Angie's List because I don't think I would have found/used B&L had I not been a member.
Description of Work: Whole house carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Response from B&L Carpet Cleaning Services
Thank you [member name removed] for your positive review. Chalo

Kim V.
07/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
B&L did a FANTASTIC job! They didn't try to upsell me and even gave us a free bottle of spot remover for between cleanings. I will definitely use them again!
Description of Work: cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Thank you for your very positive review.

Jeff C.
07/2013
5.0
carpet cleaners
  + -1 more
The air conditioning units in the house had basically vented all of the dirt down from the attic onto the carpet and they were cream colored carpets. And B&L came in only once and kept cleaning and cleaning until they brought these carpets back. The ones who came in were the father and his son. They were so nice and so professional. They put up corner guards. I liked the care that they take in keeping your walls safe from their equipment and your other floors safe from getting dirty. And they just really really work hard. We have already recommended them to someone else and they have use them too.
Description of Work: We used B&L Carpet Cleaning Services two weeks ago for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from B&L Carpet Cleaning Services
Thank you very much for your great review. My son and I enjoyed working with you. Thanks again.

Kathy C.
06/2013
5.0
carpet cleaners
  + -1 more
They came on time and did a great job. They were friendly and professional.
Description of Work: Cleaned carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from B&L Carpet Cleaning Services
Thank you very much for your positive review. B&L Services

Lawrence C.
06/2013
5.0
carpet cleaners
  + -1 more
Gentlemen arrived on time. I let them work while I went to a cafe. They texted when they were done. Quick and efficient.
Description of Work: Cleaned carpets throughout the apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Thank you for your very positive respond.

Brad K.
06/2013
5.0
carpet cleaners
  + -1 more
It was great service. I was very happy. I would recommend them.
Description of Work: I used B&L Carpet Cleaning Services to shampoo the carpet in 3 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Response from B&L Carpet Cleaning Services
Thank you for your very positive review. Sincerely, B&L Services

Loriann R.
05/2013
4.0
carpet cleaners
  + -1 more
They did a pretty good job. They were 15 minutes late but showed up as I was on the phone with the owner. They were very professional and very nice.
Description of Work: Steam cleaned entire house

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from B&L Carpet Cleaning Services
Thank you for your review. We appreciate your business. We'll make sure to do better in our puntuality next time. We appreciate your concern. Thank you again.

Margaret L.
05/2013
3.0
floor cleaning
  + -1 more
When I bought it it said 300 sq ft of tile to be cleaned. When he came in to clean, they just did one section in my kitchen which wasn't 300 sq ft yet. I asked why he didn't clean the other section and he looked at me like "you didn't tell me to". They did clean it even though they probably weren't very happy with me. They cleaned it and did a good job. Just because of the attitude, I wouldn't use them again.
Description of Work: B&L Carpet Cleaning Services cleaned my tile in my kitchen.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$185

Response from B&L Carpet Cleaning Services
Thank you for reviewing B and L Services. We are puzzled, though, as to why a review was left in May 2013 for work completed in September 2011 (over 20 months ago) by the former owners of B and L Services. We reviewed our records of that time period and even reviewed the records in 2012 in case there was a typographical error of the date and we cannot find a record of performing services for you. Are you sure it was B and L services that performd services for you? Our goal is complete satisfaction for our customers and we attempt to be as communicative as possible before the work is completed so that expectations are met. We appreciate the opportunity to clear up the situation and will look forward to hearing from you! Thank you. B and L Services

Contact information

PO Box 487, Roseville, CA 95678

blcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Upholstery Cleaning,
Carpet Sales and Installation,
House Cleaning

FAQ

B&L Carpet Cleaning Services is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 AM

Tuesday: 8:00 AM - 5:30 AM

Wednesday: 8:00 AM - 5:30 AM

Thursday: 8:00 AM - 5:30 AM

Friday: 8:00 AM - 5:30 AM

Saturday: Closed

B&L Carpet Cleaning Services accepts the following forms of payment: Check,MasterCard,Visa
No, B&L Carpet Cleaning Services does not offer free project estimates.
Yes, B&L Carpet Cleaning Services offers eco-friendly accreditations.
No, B&L Carpet Cleaning Services does not offer a senior discount.
Yes, B&L Carpet Cleaning Services offers emergency services.
Yes, B&L Carpet Cleaning Services offers warranties.
B&L Carpet Cleaning Services offers the following services: Carpet & upholstery cleaning, tile & grout cleaning, fabric stain-shield, pet odor removal & deodorizing

Contact information

PO Box 487, Roseville, CA 95678

blcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed