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B&L Carpet Cleaning Services

Carpet Cleaning, Floor Cleaning and Waxing, Ceramic Tile,

About us

At B & L we strive to maintain a reputation that is above the standards of other companies in our industry. How? •We are known for excellent customer service and satisfaction that is why we provide 100% guarantee. You’re not happy? Neither are we. •No job we encounter is too big or too small. We treat all with the same respect, quality and affordability. •We strive to maintain a trustworthy relationship with everyone with whom we do business. •We continue to provide on-going training for our employees so they can provide excellent up-to-date service every time. •We are a family owned and operated, fully licensed and insured business. •We are certified by the Institute of Inspection Cleaning and Restoration.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & upholstery cleaning, tile & grout cleaning, fabric stain-shield, pet odor removal & deodorizing

Amenities

Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.7121 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
4%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 101-121 of 121 reviews

Kim V.
07/2015
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from B&L Carpet Cleaning Services
Thank you for your review. We are glad that we contact you with this review since you acknowledge that you didn't mean to give us a C regarding the price. We appreciate you offering to fix this review. We appreciate your loyalty and repeat business. Sincerely, B&L Carpet cleaning services.

Jiayi Y.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Delivered exactly what was promised. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from B&L Carpet Cleaning Services
Thank you so much for your very positive review.

Philip S.
09/2014
4.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Carpet cleaned and applied protectorant in high usage areas. I had them clean a Lazy Boy chair for an additional $85 which I thought was quite high. The technicians did a thorough and a good job overall.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$184

Response from B&L Carpet Cleaning Services
Dear [removed member name] We thank you for your review and your business. We are glad that you are happy with our cleaning results. In your review we didn't notice any negative concern with our performance but, concern about the price. We use nothing but the best equipment and detergents in addition we like to compensate our employees for their good job as you mentioned. We are glad that you will hire us again. Thank you.

Dolores A.
07/2014
3.0
carpet cleaners
  + -1 more
It was satisfactory.
Description of Work: I purchased a Big Deal for $99 for 3 Rooms of Carpet Cleaning, Deodorizing & Protection!

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Dear Ms. (member name removed): We thank you for your review. It was August 29th, 2013 when we cleaned your carpet. We appreciated that you asked to clean your stairs to the order. This extra service is not included in the A.L.'s special. We wonder if after almost a year since we cleaned your carpet perhaps is in need of another cleaning and that is why you feel the way you express in your review. Please let us know. Thank you.

Katie L.
06/2014
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Response from B&L Carpet Cleaning Services
Dear [member name removed]: We are sorry you feel the way you do. Our special was only $135 for cleaning 4 rooms and deodorizer included, but when we got there we explained to you that the special doesn't includes treating PET URINE, although you ask us to clean it with out the proper treatment to avoid paying for the extra charge, we were reluctant to do it do to industry standards. We thank you for your business and we hope that this explains the reason you may feel this way. Chalo B&L Services

Manuel B.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Steam cleaned living room, two bedrooms and hallway. |Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Dear [member name removed] We appreciate your very positive review. Thank you very much.

James M.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5

Response from B&L Carpet Cleaning Services
Dear Mr. [removed member name]: Thank you for your comments. We appreciated you letting us do your job last January 9th, 2014. We arrived in time as we agreed between 8 and 10 am. We also appreciated you asking us to clean your stairs (extra charge - not included in Angie's List deal) We hope your carpet is wearing well after our cleaning. We are sorry to see in your review that you will not hire us back, if there is something that we could do better please let us know. We thank you again. B&L

David W.
03/2014
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
We thank you for your review. Our records show that this job was done in 2011 since then our technicians had gone through training and much intense customer service oriented training. You can see the results of others job that we had been doing since 2011. Thank you again.

MARY R.
02/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
Thank you very much for your very positive review. Thank you again.

MAGGIE R.
01/2014
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
Thank you for your review and considering hiring us again. We notice that you had some concern about our quality of work base on your grading. We are sorry if you felt that way, but just to review the handling it of our service, we first responded to your message in one day, scheduled and got there in time. The apartment carpet that we cleaned needed a deep cleaning and we removed a pet vomit spot, which we only charge $10 extra, we have an open balance, and when we left, Mr. Jason told us you will send us payment. Upon completion the carpet looked great. This service was purchased on November 6th and scheduled on the 7th to be done on Friday the 15th of last year. We hope that next time we can be of a better service to you and Jason.

KENNETH B.
09/2013
5.0
carpet cleaners
  + -1 more
Very well
Description of Work: Cleaned carpets in 3 rooms and halls

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from B&L Carpet Cleaning Services
Thank you very much for your positive review.

Nina H.
06/2013
5.0
carpet cleaners
  + -1 more
OK
Description of Work: Advised me they do not clean/repair shower/kitchen wall grout.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
We thank you for your very positive respond. We hope to serve you next time you need carpet cleaning or floor tile.

Chelsea S.
04/2013
4.0
carpet cleaners, upholstery cleaning
  + 0 more
n/a
Description of Work: Even with the Angie's List discount, this was probably almost $100 more than I should have spent, considering they cleaned about 500 or 600 square feet, a 5x8 rug and my sofa/ottoman. They did a good job, for the most part. The carpet looks great. The ottoman looks somewhat dirty still. I did like that they showed up when they said they would and were great about scheduling. They were nice, too. I've just seen better prices elsewhere.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$355

Dona H.
04/2013
5.0
carpet cleaners
  + -1 more
Fine
Description of Work: Arrived early, did nice job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from B&L Carpet Cleaning Services
Thank you for your positive review! We look forward to serving you again.

tim C.
02/2013
5.0
ceramic tile, floor cleaning
  + 0 more
Took
Description of Work: The company employee (Mark) was very professional. Measured all the flooring I wanted cleaned and sealed. He was on-site for almost six hours. He prepped the floors by taping off any areas in which chemicals would come in contact with baseboard or furniture. Tile floors had cleaner applied, scrubbed, dried and then sealed. Very pleased with service provided and the representative that did the work. Very thorough and answered all questions of him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from B&L Carpet Cleaning Services
Thank you for your positive review! We look forward to serving you again! B&L Carpet Services

Richard F.
12/2012
5.0
ceramic tile, floor cleaning
  + 0 more
Very satisfied.
Description of Work: Cleaned and sealed all tile floor grout (over 500 sq. ft). Grout was very dirty in places. Taped all surrounding areas. Arrived a little early and finished as scheduled. Work was terrific. Both workers were friendly and responded to all my questions. A very good experience and I will definitely call them back. Price was competitive but fair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from B&L Carpet Cleaning Services
Thank you very much for your review. We look forward to serving you again.

David B.
11/2012
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I was very happy with the quality of work. Chalo was very pleasant to deal with and I would recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from B&L Carpet Cleaning Services
We are happy that you are satisfied. We appreciate your business very much. Thank you, Chalo

Charlene J.
01/2012
5.0
ceramic tile, floor cleaning
  + 0 more
Great team!!!
Description of Work: Provided outstanding services services! Cleaned and sealed grout and ceramic tile in kitchen, dining area and entry. Explained the process - didn't try and sell me anything - friendly, professional - will call them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Laura N.
10/2011
5.0
carpet cleaners
  + -1 more
They were good.
Description of Work: I used B&L Carpet Cleaning Services for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl S.
09/2011
1.0
carpet cleaners
  + -1 more
It did not go well at all
Description of Work: The technicians came out @ 9:00am. I did not expect them so early but that was okay. I told them I did not have time to move the area rug from the living room and asked them to move it. They then asked me which rooms were to be cleaned. I showed them the office as well. I told them they did not have to move any furniture in the office and just to clean the areas where the dog urinated on my carpet. They said I should have been told to have the items moved that were in the way. I was not told to move anything and I am old and unable to move large items or heavy items. I am very dissappointed with this company. Now I have to wait longer for someone to come out. Very bad customer service if you ask me

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from B&L Carpet Cleaning Services
Our appt time was 9-11 I am sorry if it was not clearly communicated to you that we would arrive anytime in that window, that said we do pride ourselves on being punctual and I am glad the technicians were on time. Upon arrival to your home our technicians performed our usual inspection and noted to you that we only do light furniture moving. Now under normal circumstances I would never expect my technicians to move 7 litter boxes. However at the point when the technicians noted to you that we only included light furniture moving you asked them to leave and so they complied and immediately called in to the office. When we tried to call you to explain what had happened and apologize you hung the phone up on us. We are sorry we were not able to communicate with you in person or by phone. Also I was going to explain that the carpet was so heavily saturated with pet urine that in reality we would not be able to perform the job to our standards and as such would not be able to complete it for you. Prior to our appointment we told you on the phone that we would inspect the urine damage for you and if not able to complete the job there was no charge for the trip/inspection. Again I am truly sorry for any inconvenience or miscommunication on our part. We really do try to treat each customer with respect as we appreciate the same.

MARSHA S.
05/2011
5.0
carpet cleaners
  + -1 more
Please see above report.
Description of Work: Quality of service was excellent. He was very fast & thorough. He moved all the necessary furniture. I had purchased the special on Angie's list for $85 and paid $30 to do an extra room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from B&L Carpet Cleaning Services
Thank you member! We are always happy to see yet another Angies List customer happy with our service!

Contact information

PO Box 487, Roseville, CA 95678

blcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Upholstery Cleaning,
Carpet Sales and Installation,
House Cleaning

FAQ

B&L Carpet Cleaning Services is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 AM

Tuesday: 8:00 AM - 5:30 AM

Wednesday: 8:00 AM - 5:30 AM

Thursday: 8:00 AM - 5:30 AM

Friday: 8:00 AM - 5:30 AM

Saturday: Closed

B&L Carpet Cleaning Services accepts the following forms of payment: Check,MasterCard,Visa
No, B&L Carpet Cleaning Services does not offer free project estimates.
Yes, B&L Carpet Cleaning Services offers eco-friendly accreditations.
No, B&L Carpet Cleaning Services does not offer a senior discount.
Yes, B&L Carpet Cleaning Services offers emergency services.
Yes, B&L Carpet Cleaning Services offers warranties.
B&L Carpet Cleaning Services offers the following services: Carpet & upholstery cleaning, tile & grout cleaning, fabric stain-shield, pet odor removal & deodorizing

Contact information

PO Box 487, Roseville, CA 95678

blcarpetservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed